We knew our roof was on its last legs when we moved in, and pushed replacing it as long as we could. When we were worried about it lasting another winter, after every rainfall left granules for the shingles all over our deck, and we called a few companies for a quote including Firon. The others came out, walked around the house, and gave us a general estimate with several contingencies based upon what they might discover when they started working on the roof, with "TBD" beside items.
When Domenik from Firon came, he didn't spend 5 minutes walking around the house; we talked briefly, and then he grabbed his ladder and went right up on the roof for half an hour. After he came back down from his inspection and prepared his estimate, we walked me through what he had seen, showed me the actual photos of areas of concern, and walked me through all the different options with samples.
Never having done a roof before I was rather clueless and asked plenty of questions - but he was happy to answer them and gave me no pressure. When I raised my concern about the roof lasting the winter, he reassured me that he'd seen worse, and talked me through the differences between the granules coming loose, and the integrity of the roof. He said that he saw no need for an immediate replacement, but if anything happened they would take care of it, before the spring.
The thoroughness of Firon's inspection and talking with Domenik was enough for us to sign on for the following spring - with no down payment, which every other company had asked for.
Domenik kept in touch leading up to the spring, choosing the shingles a few weeks before the job started, and the team arrived prepared to start. First off they took care to protect our deck, porch, hot tub, and yard before they began, walking us through their COVID protocols and what they would require from us.
Hard working. That's what I will say about the roofing team. They put in 3 long days, and I'll say that I never realized just how many different roofing surfaces our house had as I watched them. They took care with the old shingles removal, using their mobile cart to drive around the house for the shingles to be dumped in - instead of dropping them onto the ground or walking them over to the far driveway edge for a bin. It should be an industry standard, and my kids loved to watch it drive around and rise/lower from the roof - and it didn't damage our yard!
Every night they would clean up the yard, walking around to remove any stray nails, plastic, etc., and Mike himself came out several times to inspect the work they were doing, and to check if we had any concerns.
That level of customer service and care - even after the job had started and finished - proved that the difference I had noticed in Firon wasn't just a sales tactic.