Kasa Bella did a great job on our kitchen, and quoted us a great price. They showed up on the day they said they would, and got the job finished within the specified time frame. Rodrigo even helped us solve a problem with transitioning from hardwood to tile around the stairs which we were widening, and left us some extra Ditra underlay and grout so that we could finish tiling after the stairs were completed (he was concerned that widening the stairs would break the tile, so we were happy to finish that part ourselves later).
I'm giving a 4/5 for satisfaction, as the price we paid was slightly higher than quoted because we were slightly outside of his service area, which I feel could have been mentioned on the phone when we spoke. Another tile company who returned my call told me that because we were outside of his service area he would have to charge an extra $200+ for travel, and that we may want to locate someone else, so we contacted Kasa Bella. Rodrigo quoted us a reasonable amount for the labour and materials, but then on the day he came to the house for the assessment (after we'd already agreed to award him the job), he told us at THAT point that he'd have to charge a little extra (approx. $200) because we were outside his normal service area. We are experiencing serious renovation fatigue as we have been doing a lot of work ourselves, so that this point we sucked it up in order to not delay our kitchen renovation further.
Rodrigo was professional and friendly, and they did an excellent job, however I feel he could have told me about the extra cost for being outside the service area when we first spoke on the phone so that we could a) find someone else closer, or b) have at least have been given the opportunity to discuss the extra cost privately, and be prepared for it.
I would still recommend, as they were easy to deal with and did a great job.