Imagine Plumbing

Water Filtration & Purification
Calgary AB
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88%

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Reviews for Imagine Plumbing

Average customer rating:
8.8 10 (18 reviews)

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Private User
Private User
Private User reviews Calgary, AB
10/10

Dishwasher Installation

I was able to contact them on a weekend and actually talk to a person, not an answering machine. They called me on the following Monday morning and the installation was completed before noon.
Good service; good work.

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erinseeley in Calgary
erinseeley in Calgary
0 reviews Calgary, AB
10/10

Great service

I’ve used Imagine installs twice. Once to replace my wall oven and then again to install my dishwasher. They were extremely prompt in responding to my requests and very friendly in our correspondence. The technicians that came to do the installs were really professional and lovely to deal with. I would highly recommend them.

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nadine.beauchesne in Calgary
nadine.beauchesne in Calgary
0 reviews Calgary, AB
10/10

Plumbing & Heating

Great service and value. My go to for all plumbing and heating requirements! Reliable and good advice. We’ve been using them for 10+ years. Can’t say enough good things!

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Company Response

Thank you, Nadine! We're always happy to help you out!

giovanjohnmarie
giovanjohnmarie
3 reviews Calgary, AB
10/10

Used and were happy

Had him in a while ago and was pretty happy with overall work and knowledge. We needed a quick fix on our bathroom and didnt want to pay an arm and a leg through some of the higher name guys who told us over the phone that our job basically was 1000 bucks. Imagine plumbing did the same work for $500 for a small drain issue and have not had any problems since. thanks, would reccomend

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Company Response

Thank you for your business and the great review.

Imagine Plumbing

Kenneth in Calgary
Kenneth in Calgary
1 review Calgary, AB
10/10

Delivery and installation of dishwasher

Called Imagine plumbing if they could pick up the dishwasher that I just purchased from a Canadian retailer and get it delivered and installed, they've accommodate my request right away and performed the service that next day.
My new dishwasher was perfectly installed by Mike and did not even leave a mark on my hardwood floor.
This is the first time I have conduct business with Imagine Plumbing and will not be my last.
AAA service.

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Company Response

Thank you Kenneth,

We really appreciate you taking the time to write a review. We are happy to hear Mike did a great job installing your dishwasher and we are happy you like it! We look forward to working with you in the future.

Best Regards,

Imagine Plumbing & Appliance

Private User
Private User
Private User reviews Calgary, AB
10/10

Fixing the hot water system

We call them to fix for a problem in our hot water system. The system was broken and they picked up the replacement faster and did the job in a very professional way.

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Company Response

Thank you very much for taking the time to write a review. We are happy to hear we were able to help you in a efficient and professional way.

Best Regards,

Imagine Plumbing & Appliance

Bibi in Calgary
Bibi in Calgary
14 reviews Calgary, AB
0/10

Did an Improper Installation and Tried to Blame My Expectations

I hired Imagine Plumbing to install our new Bosch dishwasher, because they were recommended by the appliance store where I purchased the dishwasher.

We purchased this model of dishwasher specifically because of its decibel rating and the reviews we’d read that said it was very quiet, as our kitchen is in the centre of the house and open to the other rooms. We paid more for this specific model than we would have for a model that was not designed to be as quiet.

The plumber mentioned several times while he was here that he preferred a different brand of dishwasher, that he would only use this other brand, etc. I’m not sure what the point of this was.

He was also on his phone A LOT while he was here. Apparently, someone in the company had fallen off a roof, so he was dealing with calls and messages regarding that and regarding rescheduling things. I don’t have an issue with that, of course, and I was happy to learn later that the person who fell was going to be all right. However, I was charged for time he spent on his phone.

Furthermore, I was charged for parts he didn’t use. He used the existing drain hose extension and the existing electrical outlets, took the ones that came with the dishwasher without asking my permission, and then charged me for those parts. (I did end up getting that charge reversed.)

Worse, though, was he removed and took the insulation that was supplied with the dishwasher, apparently because he was having trouble getting it into the space (even though the space meets the minimum measurements required). And, worst of all, he did not admit to it until another service person discovered the issue.

When the installer ran the dishwasher after installing it, I was shocked at how noisy it was. I mentioned my concern to him, and his response was to mutter, “First world problems.” That would have been his opportunity to tell me about the insulation, but instead he chose to hide that information and make me feel as if I were being unreasonable. Then he tried to blame the dishwasher, saying that the Bosch is not as quiet as his preferred model.

Ultimately, I ended up having a Bosch serviceman out to see what the problem was, and he quickly discovered that the insulation was missing. When I called Imagine Plumbing to request that the insulation and other items that were taken be returned, I was informed that they had been thrown away.

Bosch ended up replacing the insulation for free, which they did not have to do, because it was the installer’s fault and not a manufacturer’s defect. Yay for Bosch.

I did ultimately get an apology from Imagine Plumbing, which I appreciate, but I still never want to deal with them ever again.

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nnavarrete in Calgary
nnavarrete in Calgary
4 reviews Calgary, AB
10/10

Initial free visit for quote was successful

Jordan was very punctual and extremely helpful on the initial visit pointing and explaining everything we needed to know for the renovation we are planing to do.

He sent us the quote the following day first thing in the morning.

He has been amazing answering all my questions via e-mail in a timely manner.

The price is very competitive and he as been completely honest with the risk of this project.

I am considering as an option for my renovation but I am still reviewing my quotes.

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Julie Lopez from Calgary
Julie Lopez from Calgary
1 review Calgary, AB
1/10

Appliance installation

Imagine came to install our Miele appliances. On their first visit, the site wasn't ready for the entire installation. Instead of being professional and deciding on a return date, they yelled screamed and used profane language directed at the builder on site.

When they returned, they put the dryer in the right spot, but did not actually plug it in and didn't share that information with anyone. They did not screw in the dishwasher or properly install the steam oven. They installed the water softener in the basement and it has since leaked all over the mechanical room floor. We then received the invoice for installation of all appliances. We expected more based on their reviews and also considering they were recommended by Trail. Very disappointing and unprofessional service.

0 of 1 people found this review helpful.
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Company Response

Imagine Plumbing & Appliance has taken this negative revue very seriously and even though all the issue we not a direct issue or our service we have been diligent to make sure this negative revue turns into a positive one.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Imagine Plumbing

For reliable service rely on Imagine Plumbing & Appliance for their wealth of experience and knowledgeable staff. The Calgary plumbing & appliance installation professionals at Imagine are ready to fix any household problem, no matter how big or small.

Imagine Plumbing & Appliance offers a wide variety of services to their customers. These specialists provide services for appliance installation, gas fitting and plumbing. Imagine Plumbing and Appliance is prepared to offer services such as water treatment/softening systems, drain and pipe video recording, tank-less water heaters, air purifiers, trenchless pipe repair, environmentally-friendly plumbing. Imagine is also qualified to complete renovations and new construction. The experts at Imagine are equipped to handle anything from a small plumbing leak to a complete home rough in and finish. Imagine Plumbing & Appliance has been operating out of Calgary since 2005 and has consistently offered quality workmanship over the years. Offering services to residents and business owners in Calgary, Imagine is the best choice for plumbing, appliance installation and gas fitting in Calgary. Make sure to ask us about the Alberta Energy Efficiency Rebate Program!

CATEGORIES
Water Filtration & Purification
PRODUCTS
Water Softener, Tankless Water Heaters, Air Purifiers, Appliance Installations, Plumbing Repairs, New and Renovation Plumbing and Gas Fitting
SERVICES
Master Plumber, Gas Fitting, Leaks, Appliance Installation, Hot Water Tanks, On Demand Hot Water
BRANDS
WOW by Topper, Ultramax by Pentair, Flo by Moen, Miele, Sub-zero, Wolf, Jennair, Whirlpool, Maytag
SPECIALITIES
Approved Contractor for the Alberta Energy Efficiency Rebate Program
WEBSITE
http://www.imagineplumbing.com/
YEAR ESTABLISHED
2005
NUMBER OF EMPLOYEES
30
PAYMENT METHOD
Visa, Mastercard, Cheque or Cash
MEMBERSHIPS
Approved Contractor for the Alberta Energy Efficiency Rebate Program, Baumler Approved
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 year
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.