Good morning,
My name is Christine and I am the director of operations at LUX Design. After reading your review online I am reaching out firstly to apologize that you had an unsatisfactory experience with us, and secondly to try and resolve the situation together with you.
LUX values each individual client that we work with and it is never our intention to cause a client to be frustrated or less than satisfied with our services. As a boutique company, our reputation is very important to us and we work hard to instill our staff with the tools and training necessary to provide excellent client service. A few months back, we had two lead staff members leave us to start their own company and as this was going on without our knowledge we know that their intentions were not on our side with regards to client service. I believe that your experience occurred around this time with said staff members. Although that is by no means an excuse, it may help to paint a picture of this atypical experience with our firm that we truly regret.
Since we do not recognize the name Howie that was used to post the review, I cannot be sure who I am reaching out to, but would sincerely love the opportunity to make things right, in any way that I can. I would like to ask that you contact me directly, at christine@luxdesign.ca, or by phone at 416.848.3108. I would be happy to meet with you at our office or your home to discuss your experience and offer solutions to move forward positively.
I look forward to hearing from you soon.
Warm regards,
Christine