Braymore Piano Movers, Crane Service & Storage

Piano Moving & Tuning
320 Norfinch Dr. Toronto ON M3N
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Piano Moving & Tuning
Braymore Piano Movers, Crane Service & Storage
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96%

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Reviews for Braymore Piano Movers, Crane Service & Storage

Average customer rating:
9.7 10 (173 reviews)

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Home owner from Toronto
Home owner from Toronto
9 reviews Toronto, ON
10/10

Great Job!

Outstanding service by braymore! I was the first call of the day and I wasn't ready (my fault, 100%)- I literally didn't have my pants on! Oh, and did mention it snowed the night before and left an icy crust on my stairs and driveway? No problem for braymore! While I got dressed, the guys grabbed a shovel and bag of salt and cleared the stairs. Professional efficient. A perfect score, and deservedly so!

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Company Response

Everyday is an adventure here, you never know what you might see. Happy to help out.

Jeremy from Mississauga
Jeremy from Mississauga
4 reviews Mississauga, ON
5/10

Piano Move

Piano movers did a great job maneuvering piano into my home. However, my concern is that they removed the legs and the sheet music stand and did not know how to properly reinstall them.

When they installed the sheet music stand, I found a small part on the floor after they left. It was a felt washer that prevents the screws from scratching the wood. Also, the other felt washer was installed on the wrong side of the screw hole.

The legs were reinstalled but are now wobbly. The person reinstalling the legs struggled to do so and was not confident while putting them back on.

I'm not sure if I'm expecting too much, but I thought that there should have been at least one person in the group that was familiar with the basic parts of a piano and how to put them back on. Although I feel they did a great job getting the piano into my home, I am hesitant in recommending this company based on the total experience.

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Company Response

We are sorry you felt your experience did not meet your expectation. It is weird for me to read a review that uses the words like “They did a great job” but only scores 5 out of 10, it feels like a real contradiction. As the person that handles quality control, normally I would have had a call from any customers about questions like this, but since I did not, I will have to piece a few things together from your review to answer your question, since you have not contacted us about these issues.

Based on the music desk and leg description, it sounds like this is a smaller apartment size upright piano that was moved, with two peg legs on it and a flip down music desk above the keyboard. Usually, the only time these parts are removed by the movers is if they are already loose and falling off and/or the piano is going up a wicked flight of stairs with a nasty turn involved to make it fit up the staircase. Most pianos of this style and vintage are 50/50 whether they still have the felt washers on them as they do wear out and disintegrate with time. Depending on the style, half the pianos out there do not actually need them anymore or they go between two metal brackets, again depending on the music desk. It is usually a 30 second fix to correct if they were placed in the wrong spot, which I would be happy to look at for you. There are a couple different styles for how upright piano peg legs attach, but the most common for the type you are describing is the screw on design. What most people do not know, is that they naturally wear loose with age and every piano move. It is a basic flaw in the design that usually does not show up till years later or on a piano that has seen several piano moves. The round ones are the easiest to adjust and tighten because the legs can face any direction. The square or rectangular legs can be a real pain, because to make them tight means making the piano leg go crooked which looks horrible. To make it look straight again, you sometimes must leave a little play to it, hence the wobble. If our movers spent an unusual amount of time on this, he was probably trying to find that happy balance for you. This situation is not the mover’s fault, it has just become obvious when they try to correct it for you. I personally know another mover that told me he had charged a customer an additional $400 to correct this problem for them. Normally when we see this issue of the loose upright peg legs, our movers try our best to correct it at no additional charge, which does sound like the case here based on your description. I would have to come out in person to see the piano firsthand to know for sure if that was the case.

I do not know if this helps, but if you are really concerned about the job our piano movers did and feel they only deserve a barely passing grade, you should talk to a manager like myself that can look into and address any real concerns you might have about your experience. This way you are no longer hesitant and can know for sure whether you should or should not recommend this company.

RES in Thornhill
RES in Thornhill
3 reviews Toronto, ON
10/10

Moved an antique baby grand piano

We hired Braymore to move my grandmother's antique baby grand piano. They came on time, really nice guys, knew their stuff and moved the piano efficiently to the new house. Great work. Highly recommend.

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Company Response

Thank you for using Braymore Piano Movers, thank you for the high praise.

Private User
Private User
Private User reviews Pickering, ON
10/10

Moved Grandma's piano!

Sonia, and Quinton and his pals made our Grandmother's piano move from Parkdale (Toronto) to Pickering, ON smooth as silk. Can't get over how fast, efficient, and professional the whole process was. They showed up exactly on time, and they had Grandma's piano loaded and secured within (it seemed) 10 minutes. The delivery to her new home in Pickering was just as smooth. I'd do it again "in a NY minute" if I had another piano to move. THANK YOU.

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Company Response

You welcome. Thank you for letting us know how your piano move went.

Betyndall
Betyndall
0 reviews Midhurst, ON
10/10

Moved my grand piano

I was so impressed with the professionalism of the movers and the exceptional care they took to move my beloved grand piano to our new home. Thank you so much!

1 of 1 people found this review helpful.
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Company Response

Thank you for the compliment. Glad to help out.

Jdandjonna
Jdandjonna
1 review Whitby, ON
10/10

Great service

We just had a wonderful experience with Braymore Piano Movers. Sonia did a great job booking the crew to move our piano from the basement to the main floor. The crew were on time and handled the turn in the stairs in stride. Thanks for the great service.

1 of 1 people found this review helpful.
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Company Response

Glad to be of service.

ntakospvrc
ntakospvrc
4 reviews Toronto, ON
10/10

Delivery of Swim Spa

Braymore Crane Service did an excellent job delivering our swim spa. The spa had to be lifted over our house and placed in the yard, we live in the city where space is tight. The team was very personable and professional, and knew exactly what they are doing. Highly recommend Braymore!

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Company Response

Thank you.

Heather in Toronto
Heather in Toronto
1 review Toronto, ON
10/10

Piano Move

Braymore moved an upright piano from a house in Kitchener to an apartment in Toronto. They were very accommodating and flexible with dates, and Sonia was responsive and easy to work with.

The movers were careful, capable and so fast! They made lifting and manoeuvring a 500 pound piano look easy.

I would highly recommend Braymore for a piano move. Thanks for a job well done!

1 of 1 people found this review helpful.
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Company Response

Your welcome. Thank you for using us.

Rattee
Rattee
0 reviews Toronto, ON
10/10

Exceptional Service - Spa pool delivery

We hired Braymore Crane Service to help deliver an endless spa pool into our backyard. From our initial interaction through to the delivery, the service was terrific! Greg was highly responsive, and took the time to find the best (and most cost effective) way to deliver the pool over our house into a relatively tight spot. Troy (the crane operator) was equally professional and watching him navigate the crane was impressive. They took great care to ensure that the pool was delivered safely and in perfect condition. We would highly recommend Braymore!

1 of 1 people found this review helpful.
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Company Response

Glad to be of service.

Private User
Private User
Private User reviews Caledon, ON
10/10

Great job

Braymore crane service was used to deliver my hot tub and swim spa. They did an incredible job. They were very professional and answered all of our questions. Would definitely use them again if needed.

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Company Response

Thank you for using us!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Braymore Piano Movers, Crane Service & Storage

Moving at a Higher Standard!

Braymore Piano Movers has been setting the highest standard in Piano Moving for over 20 years. Based out of Toronto and moving clients all accross southern Ontario. Braymore also provides short and long term piano storage for clients when needed at reasonable rates.

Braymore's Specialty Movers with Crane service available for moving items that have special moving requirements. Check out Braymore's website to see some of the specialty jobs it has performed. (Electronic equipment, Hot Tubs, Safes, Statues, etc.)

Braymore's warehouse and distribution service helps private individuals and corporations store and move their products all accross Canada. Braymore is known in the piano industry as Canada's number one piano storage and distribution solution serving all the major piano makers. Don't take our word for, ask around!

CATEGORIES
Piano Moving & Tuning
SERVICES
Piano Moving and Storage Specialty Moving Crane Service Warehousing and Distribution
BRANDS
All Brands, Baldwin, Bechstin, Hailun, Kawai, Pearl River, Samick, Steinway, Yamaha, Young Chang
SPECIALITIES
Piano Moving Hot Tub Moving Safe Moving Crane and Hoisting
WEBSITE
http://www.braymore.ca
YEAR ESTABLISHED
1981
NUMBER OF EMPLOYEES
17
PAYMENT METHOD
Cash, Cheque, Mastercard, VISA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
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