I am very happy with the finished result. Felix (a sub-contractor of 5-star) worked hard and did a really great job. He started several hours late due to the rain but he finished the job on time. I am also very happy with how quickly Five Star got the job done (within days of the quote) since I was planning an event at the house and wanted it finished within 2 weeks.
I am less happy with the 'sales process' part of this job, which had nothing to do with Felix. I got a verbal quote of $1200 from a sales person (in person). Then I received an emailed quotation with a price of $1250. I immediately sent it back for correction. My last name was so butchered I hardly recognized it. Nobody had asked me how to spell it. When Felix arrived, he didn't have the work order (I was told by the salesperson that he had it). He didn't know that the paint was included and he didn't have the names of the colors I'd chosen with the salesperson. When he received the work order the next day, he received the original (wrong) higher priced order. I gave him the correct one.
Attention to these details matter! They inspire confidence when they are handled professionally. When these details are messed up, it creates doubt about having made the right choice. In my opinion, the $2.50 Tim's card I got for 'a coffee' on them also seemed cheap. If you are going to give a signing bonus, make it five bucks at least.
I cannot award this company 5-stars due to the nonsense with the quote. I absolutely give Felix and his team 5-stars for the work they did. He went out of his way to please me with the finished product and he remained pleasant throughout, even though he knew and understood that I was not impressed with the company itself and it's lack of attention to the details.
- Company Response
We are glad that you are happy with the painting. When I met you you had a tight timeline. With the weather it was a challenge. I had your job on my priority list after the promise we made. Unfortunately, the system was facing a glitch at that moment. The quote I initially prepared for you was for $1250. Later, upon your request I provided a small additional discount and updated it for the colour. The system for some reason kept reverting back to the original saved quotation which had the old price and no colour mentioned. That's the reason you received the email with the higher number. Although I changed the price and sent it to you, it again reverted back to the original when Felix retrieved it for the job that's why he did not have the colour. Other users faced a similar problem during that week. The tech eventually was able to resolve the issue. I apologize for the inconvenience caused by that. The system brings a lot of convenience but occasionally such Instances occur. I am looking forward to be of service in the future.