Five Star Painting (GTA West)

Paint & Wallpaper Contractors
5125 Celebration Dr Mississauga ON L5M 8B4
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Five Star Painting (GTA West)
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92%

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Reviews for Five Star Painting (GTA West)

Average customer rating:
9.7 10 (253 reviews)

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Saudade N.
Saudade N.
11 reviews Mississauga, ON
10/10

Staircase and entryway project

Due to the ceiling and wall height over the staircase, I needed to outsource this job. I was worried that scaffolding would be required and that the cost would be prohibitive. I was pleasantly surprised that this wasn't the case at all - no scaffolding was required and the cost was quite reasonable. Sohail was very knowledgeable, friendly and earned my trust right away.

The popcorn ceiling removal was done with great care and attention to detail. The finished ceiling was completely smooth. I really appreciated the commitment to quality as this is by nature a tough job.

The painters did a very professional, efficient job. They were friendly and accomodating.

I would highly recommend Five Star Painting

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Company Response

Thnx saudade. It was a pleasure working for you. You were decisive and knew what you wanted. The key to my work is that I only employ people for a particular kind of work that do only that kind of work for a living and have a track record of making people happy. The pop corn removal and skim coating is always very technical but I have people that really know what they are doing. Looking forward to be of service in the future.

Nicole Halle
Nicole Halle
0 reviews Mississauga, ON
10/10

Interior Painting

I would really recommend this company to those who are looking for great painting service provider. Merife interior designer really helpful and picked up some really great colours . Very friendly and courteous.

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Company Response

Hi Nicole

the transformation was amazing. the colors were best of the best. The place could hardly be recognized from before. Looking forward to be of service in the future.

Private User
Private User
0 reviews Mississauga, ON
10/10

Outdoor painting

Five star Painting did an excellent job of the outdoor painting of our house. Yuriy and his crew were very professional, very hardworking and courteous. The pricing and quality are very good. We will highly recommend them to our friends and will use their services again.

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Company Response

Was a pleasure to be of service. The transformation was stunning. The house was hardly recognizable from before. Yuriy, his crew, and myself take pride in teh work that we do and our clients are very speacial for us. Looking forward to be of service in the future to you, your family, and friends.

Ivan Kody  in Mississauga
Ivan Kody in Mississauga
0 reviews Mississauga, ON
10/10

Room Painting

The painting crew who did our entire living room painting was more than impressive. They didn’t waste any time and proceeded with their work. They were able to finish it very smoothly and perfectly! 10 points! Just a great team to work with!!!

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Company Response

thank you Ivan for the kind words. the place looked stunning. Looking forward to be of service in the future to you to your friends and family.

Private User
Private User
Private User reviews Toronto, ON
1/10

2nd review

I did leave a previous positive review but would
Now like to follow up to clarify my initial review. Communication with this company has been very poor. Texts and phone calls go unanswered. They did a good job but were sloppy in the final room. The owner promised to be back within 3 weeks to fix it. I texted several times to confirm a date and time as I have a life and busy schedule . No return call back. Over 3 weeks now and they failed to love up to their warranty to correct mistakes. No contact, no text, no apology. They have ghosted me. Not at all impressed. This is a sign of disrespect of a client. I would never do business with them again.

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Company Response

Sarah is an extremely valued customer. She was very decisive about her colours and knew exactly what she wanted her house to look like.

Her job was organized on Aug 6th. In the time leading up to the job we did whatever we could do to accommodate; she was under a budget constraint, she was provided an extra discount on top of the promo price; she asked for rescheduling at a very short notice for which we had to move a few things around last minute; she needed part invoicing to claim some expenses from her condo board which we went around to arrange for her.

The job was organized and completed as per schedule. Sarah inspected and paid at job completion. The place looked beautiful. She provided us with a positive review on homestars.

Sarah came back a few days later asking for a paint drip behind a closet in the bathroom to be rectified. We do request our clients to do a thorough inspection at the time of job completion, any minor deficiencies can be rectified at that time with minimum effort; regardless, a later request is also always honoured. We acknowledged the request and put her in our warranty calls list.

She came back a few days later with another notification that some places in her bathroom had minor scratches that had appeared now. The paint that we use is under a 15 year manufacturer warranty against peeling and blistering; however, during the first four weeks of painting the paint is still curing and it is common for high traffic areas to get scratched. We do let the client know at the time of sales consultation that the paint will take about four weeks to cure properly and will be washable after that. We noted the second concern as well.

In our painting quote/contract we provide the following clause:

ii) Any visits for any touch-ups or warranty claims can be expected to be setup in a four to eight weeks time or more

There are 2 reasons behind the stipulation:

Allowing some time between the warranty complaint and actual scheduling of the work allows for any possible deficiencies to show up completely
We like to send our best painter for warranty calls and organize it every 2nd or 3rd Saturday. A Saturday in our experience is a time when people are generally available easily. When people are not available on a warranty call, they are moved to the next.

Her rework was assigned to our foreman Felix. A call was made by him to her cell number in end august to schedule the touch-ups, a voice mail was left. No response was received afterwards. She was moved over to the next touch-ups call.

Beginning of September Sara posted this 2nd review. I was very concerned and subsequentky made more than one attempts to reach her:

i) The review was anonymous and the customer was not readily identifiable. I posted an answer to the review requesting the client to make a contact so that we may address her concern on an urgent basis.
ii) Subsequently, after getting able to identify the client, I made a phone call on which she hung up without speaking
iii) My foreman on the next warranty call tried to contact to schedule and left messages but there was no answer.
iv) Today, I sent a text apologizing and acknowledging in every possible manner her feelings that she had mentioned in her review and requested her to respond to my foreman’s call so that the touch-ups may be addressed
v) Suspecting, that something might be wrong with her cell phone I showed up at her place and requested if I could speak to her for a minute to which she refused.

At this time attempting anything further would be impeding her privacy. Consequently, I am closing the warranty call owing to lack of customer availability. We would be more than welcome to reactivate it whenever Sarah wants. She will continue to be under labour warranty for the next two years.

I am still at a loss to understand what has offended her so much. She did mention that she felt not respected because she was not answered. I am generally very prompt in returning texts however during the COVID days, it was more than once that clients mentioned sending a message that was not received and I subsequently switched to WhatsApp for most of my communication.

Today when I went in an attempt to meet her, I had a box of donuts with me in the hope that I could bring a smile to her face. Unfortunately, that did not materialize.

Wishing the best for Sara and her Family.

Jace Kendall in Mississauga
Jace Kendall in Mississauga
0 reviews Mississauga, ON
10/10

Home Painting

Five Star Painting Services did a superb job of painting my home. They were focused to detail and very professional. I found their services to be complete and fair. Merife was very easy to communicate with and quick to schedule the date for the job. Great Experience!

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Company Response

Hi Jace

You were a wonderful client to work for. Really liked your decisiveness. The promise was that when the work is done you will feel like you have moved into a new house. The house is unrecognizable from before. Love the new look and love that you are happy.

Regards

Kulwant
Kulwant
3 reviews Mississauga, ON
10/10

Exterior painting

They are very experienced painters, tidy , excellent service, I highly recommend five star painting,

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Company Response

Hi Kulwant

Thank you for the kind remarks. Will be seeing I soon for the interior.

Regards

Damian Alessandro in Mississauga
Damian Alessandro in Mississauga
1 review Montreal,
10/10

Painting

Great experience from initial contact to quote to work done by the crew. Quality of work is impressive and these are just great guys to work with. Sohail, the Owner, was very thorough with his proposal. Exceptional customer focus.

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Company Response

Hi Damian

It was a pleasure meeting you and to be up service. Always looking to transform the house without hassle. You're happy and satisfied, our efforts are well rewarded.

Looking forward to be of service to you and your friends and family in the future

Shipra
Shipra
1 review Toronto, ON
10/10

Professional/ Affordable/ Fast

Excellent job by whole team ! Sohail is very friendly and professional. He ensured that I am provided with all services which was required. His Colour consultant was good and really helped me to take right colour decision.
Painters were extremely efficient . I recently moved in this house and my walls was damaged to a great extent. Painters took a lot of effort to repair walls and make it smooth. They were fast and completed everything in 1 day. They helped me in moving my furniture. Good one guys !
But just because it took so much of time to repair my walls, the last 1 hour work was done in a rush which created an edge in perfection. I don't blame them either as they stretched that day to the maximum.
I will give them 10/10 as no one does this much efforts to clean the mess
I will definitely recommend to others

Regards
Shipra

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Company Response

Hi Shipra

I promised that when the house is bandit you will get a feeling that you have moved to a new property. The house is unrecognizable from the before and after pictures.

I wish you the very best And hope that you continue to enjoy your lovely home.

James in Toronto
James in Toronto
2 reviews Oakville, ON
10/10

Professional, Courteous, Covid19 Careful

Five Star responded to my request for a quote quickly. Quote took no time in home and included paint. We were able to set up job in a matter of days and the job actually took less time than expected. The painters arrived on time, were courteous and respected Covid 19 social distancing while wearing masks the entire time in the home. As for the paint Job itself my wife and I are very pleased - excellent cut work and they left the job site as clean as when they arrived. As well they gave me no grief over deficiencies pointed out and just dealt with our concerns as we asked. NOTE deficiencies were minor at worst - a touch up here and there. Very happy and would tell friends and family to sue them. Great value for work done.

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Company Response

Hi James

You're happy with the house itself looks amazing couldn't have desired for more

Looking forward to be of service to you and your friends and family in the future

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Five Star Painting (GTA West)

Five Star Painting is a locally owned and operated house painting company servicing the West GTA Area.

As a part of an international painting franchise system, we give you the peace of mind knowing that we're not a "fly-by-night" contractor that will cut corners or leave the job incomplete.

We provide:
FREE COLOUR CONSULTATION session with our INTERIOR DESIGNER
PREMIUM ENVIRONMENT-FRIENDLY ZERO VOC PAINTS

EXTENDED MANUFACTURER PAINT WARRANTY
EXTENDED LABOUR WARRANTY

QUALIFIED PAINTERS

ON-TIME GUARANTEE
BEST PRICE GUARANTEE

Thorough Surface Preparation
A responsive management team should there be any challenges
Detailed pricing that lets you know what you are getting for your money

We are available 24/7 to take your call. Our customer service department will ask for some basic information about your project and will schedule one of our estimators to come out to discuss your project. Our estimators will confirm your appointment, show up on time, and will provide you a detailed quote of the work discussed. It's that simple!

We are a licensed and insured company that distinguishes our company from smaller and insecure businesses.

We strive to exceed your expectations and focus all of our energy and resources on delivering outstanding results.

CATEGORIES
Paint & Wallpaper Contractors
SERVICES
House Painting, Interior Painting, Exterior Painting, Residential Painting, and Commercial Painting
SPECIALITIES
Exterior House Painting and Staining Interior House Painting Deck/Fence Paint and Stain Wood & Siding Repairs Power Washing Drywall Repairs Stucco Repairs and Painting Commercial Painting and Staining Minor repairs FREE Color Consultations
WEBSITE
https://www.fivestarpainting.com/mississauga/?utm_source=gmb&utm_campaign=local&utm_medium=organic
YEAR ESTABLISHED
2010
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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