- Approximate cost of services:
- $240.00
- Company Response
This client asked our company to cut a hole for her current stove to allow a new 6" vent pipe to continue to second floor and connect with an existing exposed pipe on the second floor.
Unfortunately, a piece of iron was in direct path of new vent...we told her a "jog" in the pipe would be required to accommodate the structural work.
She felt we should have known about this structural feature of the building before we cut the hole? We left the vent work material on site as it would be required to finish up the work and we billed for the material plus the minimum 2 hr. service call.
If the client does not use the material, we will pick it up and credit her the material (no problem). Even a "so-called simple" job can have complications that require extra work.
Clients make certain assumptions that as a contractor we should know everything before we start but that is simply not the case as each project is custom and unique.
It is rarely as simple or as straight forward as clients hope for.
Hope this info helps
Kurt Gust