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This entry did not meet HomeStars review criteria.
Thank you very much
Your flooring material has a 10 year warranty and our work is warrantied for 1 year. Keep the extra handy incase you need to perform a repair in the future
Glad I could help.
Vail Renovations and Handyman Services
https://vailrenovations.webs.com/
613-614-0069
Floor installation, baseboards and bathroom
Glad we could help. Sometimes things go wrong and take a little longer than expected. Its part of renovating. Don't worry about the extra time it took, it comes with the territory, That's what we're here for.
If you need anything in the future don't hesitate to call
Glad to have helped.
Vail Renovations and Handyman Services
https://vailrenovations.webs.com/
613-614-0069
I sencerly apoliogize for not leaving you with a more positive impression. 85% of the reviews listed below are from coupon purchasers According to our records the 4 instances you refer to was only the second time and the two previous we're for your estimates. 1 due to being rear ended and the other because of having to extend our regular working hours to service another customer and stay on schedule with the closing date for selling their house. The suspended start dates were due to First to an emergency call from one of our regular customers with a serious issue and now this time which was due to a customer choosing the wrong flooring and halting the install while she chooses another style of floor. This particular customer had no bathroom or kitchen at the time. You purchased coupons in march of last year and they have a 1 year expiry. Vail renovations has no method of contacting purchasers because the coupon company will not provide customer information to us for your privacy. We must wait for the purchaser to contact us. If you actually read the deal print it states Vail Renovations reserves the right to scheduling for reasons such as these. it was never an issue or method of service to "squeeze" coupon customers into a regular work schedule. If you take a moment to read the reply to the review listed below you will see their work was postponed for a similar situation where two children were without bedrooms due to a flood. And the one above is actualy the customer we were delayed for. Customers are given first come first serve service with some priority being put on jobs to ensure customers have functioning rooms in their house as soon as possible. Your deal also states materials are not included and should be on site for us to commence. This was not done therefore the project was not ready. We were willing to do the shopping for you so long as a down payment was received. This was not done. You were offered a day to remove the shower and come up with a more accurate parts list before commencing to re-install anything. You opted out. Vail renovations offered to remove the expiry date which you could use indefinately and you refused. we offered to let you use them for another project or give you a free day all of which were refused. You were given a full refund 3 days prior to this review. After being contacted by the coupon company it was decided that permission would be granted to offer a full refund. Im glad the refund was the best option after the goahead after notifying you of being delayed by one day. It is not an issue of choosing coupon customers over full paying customers. The fine print of the coupon does actually state vail renovations reserves the right to scheduling for the reason mentioned. We do not squeeze people in reservations. when you called to book your days of work our callendar was booked until march. Sometime projects have to be prioritized and others may run behind due to unforseen issues and can not be completed as you see on television. the previous project had only purchased 2 days worth of coupons and having an actual 3 days work due to not liking her choice of flooring and the project was halted before it was installed inorder to allow her the courtesy of purchasing new flooring to continue. none of these choices were made by vail renovations. It was not an option to leave them with absolutely no kitchen or working bathroom in the house because of an oversite. And to request I tell the customer they now have to wait until I come and finsh your work and then go back to help them meaning for 3 days atleast they must eat out and go to a gas station restroom to shower and use facilities seemed unreasonalble and definately not fair You purchased 3 days worth of work for a minimum 5 day project. When I am completed your 3 days would it be ok to leave you with no bathroom and move on to come and finish up later on because someone else has bought a coupon? Or would it be more prudent to complete your bathroom and move on to the next customer. This hardly seems like a reasonalbe request. You purchased the deal in march of last year and waited to book and unfortunately we had a fully booked work in our callendar if anything we tried to squeeze you in to accomodate you. Again I do apologize for not being there on time and am glad you we were able to provide you with a full refund. According to what we have been informed by the coupon company no refunds would be given due to scheduling. You were given a full refund which I'm glad we were able to accomodate and I'm not sure why the value of removing a bathroom and installing another would be 1900.00 either which according to our records is not accurate
My apologies..
Vail Renovations and Handyman Services
Outstanding!! Glad I could help. If you need anything in the future don't hesitate to call. Enjoy the extra space. And thank peanut for his help could not have done it without him. More space to throw the kong.
Vail Renovations and Handyman Services
https://vailrenovations.webs.com/
613-614-0069
Glad to help.
I'm glad i was able to make it right. I had some doubts but it worked out well.
If i can help in the future don't hesitate to call.
Take care
Enjoy the new space.
Vail Renovations and Handyman Services
https://vailrenovations.webs.com/
613-614-0069
Bathroom counter and new sink install
Thank you!
Glad I could help.
Vail Renovations and Handyman Services
https://vailrenovations.webs.com/
613-614-0069
Thank you!
Very glad to help. It was a fun project. Getting creative is very rewarding. I'm glad you are happy. If there are any concerns let me know.
Enjoy and thanks again.
Vail Renovations and Handyman Services
https://vailrenovations.webs.com/
613-614-0069
Apartment repairs and painting
Thank you.
Glad I could help
If you need anything in the future with the rental property please feel free to contact me.
Take care.
Vail Renovations and Handyman Services
https://vailrenovations.webs.com/
613-614-0069
This entry did not meet HomeStars review criteria.
Vail Renovations and Handyman Services was created in 2008. Servicing home owners and businesses in Ottawa and surrounding area. With 20 years in the industry it has come to our attention that there is a need for dependable handyman services throughout Ottawa and we would be glad to offer our services to you and your clients. Vail Renovations and handyman Services is capable of servicing all of your needs from inside renovations such as painting, framing, drywall, fixtures, plumbing (subcontracted to licensed
trades-persons when required) and repairs to outside landscaping, general clean up, fencing and property maintenance. As well as having many years in the moving industry we are able to offer moving consultations as well.
As you know, many people do not have the time for the smaller jobs that are needed when buying or selling a home and this is where Vail Renovations and Handyman Services can help you.
For more information on what Vail Renovations and Handyman Services can do for you please feel free to contact us and feel free to browse our website for a complete portfolio and testimonials
Vail Renovations and Handyman Services now serves such companies as The Brick, Groupe CDP, Atlas Van lines, AMJ Campbell Van lines, Fred Guy Van lines, Best Buy and Future Shop, Black Lab Inn, Capital Home Staging and Design, Various realtors with in the city of Ottawa, Capital Home Staging and Design, as well as many private home owners.
We look forward to meeting with you to discuss how Vail Renovations and Handyman Services can help you too.
Please email direct at setitup@rogers.com
Servicing Ottawa with handyman services since 2008. renovations,decks,doors,repairs,gutters, basements,kitchens,bathrooms,custom showers,tile,laminate,hardwood,painting, drywall,contractor,flood damaged homes,landscaping,baseboard,trim,crown molding,plumbing (subcontracted to licensed trades-persons) electricians (work performed by ECCRA certified master electricians),fixtures,appliance/electronic hook-ups,interior or exterior.