This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
This was never about family issues or quality this is about taunting emails which didn't justify a response and being accused of theft of materials and not completing work. When asked why the time used consumed her initial payment and the reasons were explained this is the result. Any explanation below is not meant as derogatory or condescending but to merely explain our side of the story
This customer was provided a quote for more work than what was performed due to changes in her plan and wanting to separate items into an additional visit. She paid 250 because the quote was actually for 500.00
No customer has ever in the history of this company been asked to pay for a job in full up front the job was to install a laundry tub, pick up special order doors from a store which were. Left behind from a previous contractor who disappeared
The laundry tub was installed and leak tested but was not able to be supplied with water due to the inability to locate The main water supply valve for obvious reasons due to a heavily cluttered basement and her 20 something year old son occupying said basement complaining for not receiving 24hrs notice and cutting into his bath. Any supplies purchased were left in the garage right beside the closet doors as requested or used for the tasks that day. The claim of 75.00 for shut off valves from another contractor.. They are 9.99 each at the store.
The invoiced total was for 2 hrs to pick up said closet doors which were hard to locate at the store because they had been there so long due to a previous contractor quoting and the balance was for the tub install.
The lack of response was due to out of town family issues which most of the antagonizing emails received didn't warrant a reply but pictures of our daughter in the hospital after a car accident, the news article ect were provided to validate my lack of response.
I truly do wish I was able to have a 100% customer satisfaction rating as this is how we succeed but it is after all a fact of life you will never keep 100% of the population happy.
And for this I do apologize
Thank you. Glad I could help. Let me know if I can in the future.
Thanks again.
Vail Renovations and Handyman Services
https://vailrenovations.webs.com/
613-614-0069
This entry did not meet HomeStars review criteria.
painting floors, stairs, hall; grouting bathroom and foyer, floor repair
Thank you Barbara all work is warrantied for one year. Glad we could help. If you have any concerns or other work to do please don't hesitate to contact us.
Vail Renovations and Handyman Services
https://vailrenovations.webs.com/
613-614-0069
Basement repplastering, painting
***This is not a customer of vail renovations***please review other reviews and decide weather this sounds like us vail renovations has prided themselves with a great homestars presence and values its client base. Vail renovations would never leave a site unfinished or use any customer products, tools and such without having the consent of the client. With all due respect this is not representation of our company.
Vail Renovations and Handyman Services
kitchen counter and backsplash
sorry things didn't work out
This customer chose low end materials and was shown the defects in the factory sheets of tiny tiles and was unhappy with the finished look. I volunteered to go back and install new tile of her choosing as the first set she was unhappy with anyway. Peeling countertop edging is an iron on trim from the factory. If it was peeling it is easily re-glued. There was never a call to go look or any contact made by this client affording the opportunity to go remedy the situation.
Vail Renovations and Handyman Services
Thank you Sharleen for your review. All of our work is warrantied for 1 year. If you have any issues please don't hesitate to call. Look forward to working with you again
Take care,
Vail Renovations and Handyman Services
https://vailrenovations.webs.com/
613-614-0069
Fix an interior door that wouldn't close
Thank you Sonia!
Glad I could help on short notice. Sometimes things work out. Lol
Let me know if I can help in the future. Happy new year!!!
Vail Renovations and Handyman Services
https://vailrenovations.webs.com/
613-614-0069
Glad I could help. Let me know if there's anything else.
Vail Renovations and Handyman Services
https://vailrenovations.webs.com/
613-614-0069
Vail Renovations and Handyman Services was created in 2008. Servicing home owners and businesses in Ottawa and surrounding area. With 20 years in the industry it has come to our attention that there is a need for dependable handyman services throughout Ottawa and we would be glad to offer our services to you and your clients. Vail Renovations and handyman Services is capable of servicing all of your needs from inside renovations such as painting, framing, drywall, fixtures, plumbing (subcontracted to licensed
trades-persons when required) and repairs to outside landscaping, general clean up, fencing and property maintenance. As well as having many years in the moving industry we are able to offer moving consultations as well.
As you know, many people do not have the time for the smaller jobs that are needed when buying or selling a home and this is where Vail Renovations and Handyman Services can help you.
For more information on what Vail Renovations and Handyman Services can do for you please feel free to contact us and feel free to browse our website for a complete portfolio and testimonials
Vail Renovations and Handyman Services now serves such companies as The Brick, Groupe CDP, Atlas Van lines, AMJ Campbell Van lines, Fred Guy Van lines, Best Buy and Future Shop, Black Lab Inn, Capital Home Staging and Design, Various realtors with in the city of Ottawa, Capital Home Staging and Design, as well as many private home owners.
We look forward to meeting with you to discuss how Vail Renovations and Handyman Services can help you too.
Please email direct at setitup@rogers.com
Servicing Ottawa with handyman services since 2008. renovations,decks,doors,repairs,gutters, basements,kitchens,bathrooms,custom showers,tile,laminate,hardwood,painting, drywall,contractor,flood damaged homes,landscaping,baseboard,trim,crown molding,plumbing (subcontracted to licensed trades-persons) electricians (work performed by ECCRA certified master electricians),fixtures,appliance/electronic hook-ups,interior or exterior.