Shingles, soffits, eavestrough, fascia
- Approximate cost of services:
- $18,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Denise,
We are very sorry to hear that you had a negative experience and were under the impression you were completely satisfied with the work after receiving your e-mail praising the company and crew for a job well done last.
The email you sent us on November 24, 2014 went as follows
Denise G 11/24/14
“Good Morning, Kelly,
Just a quick note to tell you that the new roofs look very, very good. The black was a terrific choice - from across the street, it seems to "ground" the house. D'Arcy's crew was fantastic. Every member was friendly, respectful, good-humoured, efficient and,
from what we observed, very competent.
Please pass on our appreciation and praise!
Thanks!
Denise"
Had we known you felt differently or that something had changed since then we would have reached out to you immediately to discuss what could be done to remedy the situation. I would be happy to review the entire project with you and if any deficiencies are found they will be addressed without delay.
Sincerly,
Kelly