- Approximate cost of services:
- $1,000.00
- Company Response
To my valued customers:
I am purposely choosing not to respond directly to the writer of this review as this person to me has clearly already drawn all of their conclusions about the work I performed for them and any response to them in my opinion would be to no avail.
I of course still wish to respond to this review.
To begin with, I performed my usual high level of standards and efficiency in completing this installation. During the course of getting the job done, I informed this person that there were unexpected factors involved which made this install unusually difficult, and I showed them what these challenges were, of which they at the time clearly understood and clearly hadn’t a problem in knowing it would take more time to complete properly.
The job in fact was not a basic non-complex situation and as well, the soundbar system included a sub and rears to set up and calibrate. Obviously, unlike the home theater room I set up, the other TV set up this person had the other company complete, was very basic and non-complex if it only took 2 hours.......every situation is different.
I was also asked to finish up some light duty non-audio video work, which I did, work not completed by a previous contractor they had just had in.
In retrospect, I possibly should have had a red light of concern, as this customer told me while I was working, that this previous contractor overcharged them (same complaint they, when I was finished, had with me) and that they told this contractor to leave the premises.
Upon completion, they refused to pay me anything for labour or parts I provided.
In conclusion, it is my hope that all I write here will help you decide for yourself whether or not to bear any weight on this review, as I have a proven track record with all of my other customer reviews.
Thank you for reading this.
David Chivers