Burl Oak Landscaping

Really, happy with my patio! The crew was very respectful of my neighbour's property as well as they worked professionally and efficiently. Would definately recommend them to a few of my friends in the summer!

When my wife and I decided to get some interlock done in our front yard we had Burl-Oak Landscaping come highly recommended from a friend. I was extremely pleased with the quality of the customer service we got from Mark and work that Louay and his team did on my house. I would whole-heartedly recommend Burl-Oak to anyone.

Back in July of this year, we decided that we'd like some work done on our backyard. We had a budget in mind, and proceeded to use Homestars to locate our landscape contractor. Within minutes, we had identified several candidates (that appear both above and below Burl-Oak's listing...), and had set up initial meetings to get quotes.

Suffice to say, Burl-Oak was the ONLY one who took our quote and designed something to fit our budget. They sat down and explained what work would be done, how it would be done, and when it would be done by. Louay was both professional and approachable i.e. a nice guy who really, really knows his stuff. The end result was something that looks fantastic, and we're quite happy with.

In the end, we had a small budget that Burl-Oak was happy to work with (rather than being condescending like a few of the others on this list), and never made us feel like they needed to finish our job quickly/in a rush in order to land bigger fish.

Great work and great people.

Scope of job in my backyard:
1) Deck removal (`550 sqft)
2) New interlock patio with Kensington stone (~600 sqft)

Positives:
1) Friendly crew
2) Excellent Workmanship - Very pleased with the quality of job done!
3) Trustworthy - Delivered all items agreed upon and threw in a bit more.
4) Cleaned up my backyard and driveway before leaving and replaced damaged section of my lawn... which looks better than before!
5) Competitive pricing.
6) On-Schedule - Despite 2 rainy days, the crew worked really hard to make up for loss time and finished the whole project within the committed timeline.

Negatives:
1) None.
Overall, they exceeded my expectations. Will definitely call them back for my next project.
Thank you Mark and Lou'ay!

We had flooding in our basement in March which was mostly caused by sinkholes in our driveway. We contacted Burl-Oak as we had seen their trucks in the area doing other similar projects. Lou'ay came and suggested re-sloping the driveway and installing interlocking permeable pavers. His crew worked hard and did a great job. They removed several truckloads of dirt and made sure the water would flow toward the street and away from the house. Even though the weather and frost caused some delay, everything was finished very promptly. Lou'ay also co-ordinated with the municipality about a new culvert to be installed (city guys did a great job too on our new headers). We love the look of the new driveway and have had many compliments on it from several neighbours. I would highly recommend this company for your project. We will be contacting them again soon to do a patio in our backyard

I met with Lou'ay from Burl-Oak Landscaping for a small interlock job I needed done at my new home. Based on the stellar reviews here on Home Stars of this company, I met with Lou'ay for a quote and to discuss the job. Their price was similar to other quotes I had received, and had a good feeling about Burl-Oak, so we contracted with them. This was back in May for a job that wouldn't be started until early July. There would be a few months in between booking and doing the work, so there were a few conversations with them during this time. Now, 3 months after the completion of the work, I am not totally satisfied. Things did not go exactly as I had hoped. I had asked that Lou'ay be onsite during the work, and asked that this be added to the contract, and I was assured that he would, so writing it in wasn't necessary. He had also suggested that we meet him at a nursery near by our home to decide on the Bricks, as it was better to see them in person as opposed to the catalogue. That never happened. There was also a price discrepancy between what he quoted me via text before meeting to write it up, and what he wrote in on the agreement. He had stated that the chosen brick was the same as others we considered, but wrote in the contract that it was more. At the end, he did honour the price as I had proof of the original price. It felt like I was always chasing them for updates and to get information. Granted, they are busy, but I do not feel that I got their best on this occasion. During the install when he did show up, I overheard him telling his worker, that he was doing a :"terrible job" and proceeded to fix it himself. He did not send us his best skilled labour, only inexperienced part timers, with the exception of one gentlemen. At to that, the brick is not the colour we chose; it is faded and dull, and only shows its colour when wet. Not their fault, as they did not manufacture it, but still adds to the level of let down. And now, 3 months later, I have already had to re sand some of the joints, where the sand/cement compound is already coming out, leaving large gaps along the driveway. When I brought this to their attention, I was told, that he did not manufacture the compound, so what are they using an inferior product for? With a two or three year warranty, I am still not really sure, what it will cover. If I am already having to re sand 3 months in, I am fearful for the future, and what problems might arise, worse yet, will they be covered? The work was a little sloppy as well, with compound still stuck on the driveway where they overfilled.
I don't think that we saw their best, and I am not sure that I would recommend them.

This team was great. They were working next door to us and we wanted to redo the porch steps. Then it turned out to see what it would cost to do a small area in the back yard. We talked with Mark and he was a pleasure to talk to. We came up with a plan. There were a few extra things that they did that made the experience great. Little things like helping move and clear items away. When they came to do the job they were unobtrusive. The outcome was great. The only negative thing was that it started to rain and the few workers left, did not think about placing a way we could get into the house. As they placed work items in the garage we had no way to get in. Lucky we use the hot tub steps.

We are very pleased with the work done by Louay and his team. Louay had very good suggestions for how the back stairs and patio could be designed. The stairs in particular are very impressive. The team was also able to improvise when necessary. For instance, a team of several workers arrived at our house to excavate the base for the patio, when they realized they would be unable to get the excavator into our back yard. The team also did a good job cleaning up when they finished the job.

BurlOak did a great job with our backyard. We love the final product. The process was muddy but smooth. We love the final product and will be enjoying it before the snow falls.