Diverse Flooring

Interior Design
Maple Ridge BC V2X 0Y9
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Interior Design
Diverse Flooring
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78%

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Reviews by rating (past 12 months)

Reviews for Diverse Flooring

Average customer rating:
9.5 10 (101 reviews)

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Walter Leech from Coquitlam
Walter Leech from Coquitlam
1 review Coquitlam, BC
10/10

Entryway floor

Shawn showed excellent attention to our needs showing us many styles allowing us to make an educated decision. Denny helped us do up the work order & set dates for measuring & install. Brian was our installer & he was thorough. The floor was down in a day with follow up the next day to finish putting in transition strips. The floor looks great & we are very happy. Definitely adds beauty & value to our entrance way. Thanks Todd, Shawn, Denny & Brian.

Approximate cost of services:
$1,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Good day Walter and Fran,

We are so glad we could be of service once again. We hope you enjoy your new Armstrong floor, the Altera is a very good choice. Should you ever have any questions on after care or have any concerns please do not hesitate to call or email. You have my direct email address and I would be only to happy to address these for you. Enjoy your vacation and thank you for taking the time to share your experience.

Sincerely Todd, Shawn Farina & Team Diverse

The Johnsons from Pitt Meadows
The Johnsons from Pitt Meadows
1 review Pitt Meadows, BC
10/10

Carpet Installation

Sending a huge thank you to the team at Diverse Flooring and the installer Shane. Right from the initial home visit to quote, through the selection process, installation and completion was all delivered on-time, on-budget, and with professionalism. They were able to accommodate our busy schedule and the process was painless. Shane, the installer, takes great pride in his work, is friendly, and did a perfect installation on our 16 stairs and tricky office space. THANK YOU EVERYONE!

Approximate cost of services:
$800.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Good day The Johnsons,

I would like to extend our gratitude for you providing Diverse Flooring, with the opportunity to look after your flooring requirements. It gives us great satisfaction when our clients are as delighted and happy as you are. We appreciate you taking time from your busy schedule to provide such a nice review. Should you ever have any questions, concerns or require any further assistance, please do not hesitate to contact us either by phone or email. We will respond accordingly and in a timely fashion.

Sincerely
Todd, Shawn and the team at Diverse Flooring.

PS Thank you for the nice compliment on our installer Shane, I will make sure to give him a little something to show our appreciation for how he looks after our clients. Have a great Easter weekend.

J.K  from Burnaby
J.K from Burnaby
4 reviews Burnaby, BC
10/10

Hardwood Floor installation

We replaced our carpet with hardwood. Diverse was competitively priced, had a very good installer (and a tricky install with some curved corners),on budget, on time and very pleasant to work with. Could always get a hold of my sales rep, showed up when they said they would, etc. Key was the installer - fabulous craftsman.

Approximate cost of services:
$5,000.00
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Company Response

Good afternoon

I wish to thank you for the opportunity you provided Diverse Flooring, our goal is your satisfaction. I am pleased that we were able to live up to your expectations. Should you ever have any questions, concerns or require further assistance please do not hesitate to call or email. We will respond accordingly, further we appreciate the time you have taken to provide Diverse Flooring with such kind words.

Sincerely
Todd & Shawn Farina
Owners of Diverse Flooring

John from Pitt Meadows
John from Pitt Meadows
1 review Pitt Meadows, BC
10/10

Engineered Flooring

Excellent work. Project Manager Denny worked with us to select the right product and installation for our home. Installer was a real craftsman overcoming some challenging transitions and uneven subfloors. Project completed on time and budget. Will recommend Diverse to others.

Approximate cost of services:
$11,000.00
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Company Response

Good day John,

I wish to thank you for the opportunity you provided Diverse Flooring, as well for taking the time to provide Diverse Flooring with such a kind review. Should you have any questions, concerns or require further assistance please do not hesitate to call or email anytime and we will respond accordingly and in a timely fashion.

Sincerely Todd and Shawn Farina
Owners of Diverse Flooring

Dale from Delta
Dale from Delta
1 review Delta, BC
10/10

Engineered Wood Floor

The complete customer experience was great, from the initial meeting at the store to final installation. Very professional sales and installation team. Will deal with the company again.

Bryce and Dale

Approximate cost of services:
$13,000.00
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Company Response

Good morning Dale,

We are please to hear that you are happy with the sales and service team at Diverse Flooring. This what we aim for is our clients total satisfaction. We would also like to thank you for providing our team with the opportunity to look after your flooring requirements, and further for taking your valuable time to provide this review. Should you ever have any questions, concerns, or require further assistance please do not hesitate to call or email. We will respond accordingly and in a timely fashion. Have a great 2015

Sincerely
Todd and Shawn Farina
Owners of Diverse Flooring

Ryan from Burnaby
Ryan from Burnaby
1 review Burnaby, BC
10/10

New Carpet

We are very impressed with our new carpets and the service we received from Diverse Flooring, especially Denny the project manager and Shane the installer.
Denny was in constant contact with me throughout the process and that both shocked and awed me - I did not see that coming at all. An excellent touch.
I highly recommend Diverse Flooring - it was a great experience.

Approximate cost of services:
$2,750.00
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Company Response

Good day Ryan,

Thank you for your kind words, we very much appreciate your time in providing this review. Great to hear you were happy with Denny and Shane's service. If you have any questions, concerns or require further assistance please do not hesitate to call or email. We will be sure to respond accordingly and in a timely fashion.

Sincerley
Todd and Shawn Farina
Owners of Diverse Flooirng

Lesley from Port Coquitlam
Lesley from Port Coquitlam
1 review Port Coquitlam, BC
9/10

natural sawmill hickory laminate

After visiting a few larger stores and hearing about Diverse from a friend we decided we were more comfortable dealing with a local family run business and a more personal touch. We had new flooring installed throughout entrance, powder room, kitchen & family room. This product recommended by Shawn looks fantastic and really does look like real hardwood. Hats off to installer Tibby whose work ethic and attention to detail was second to none. He really cared about doing a perfect job. Only reason not given a 10 is that I did not get a reply to a phone message I left with a question prior to installation which I feel is important to point out. However, the installer was able to answer the question when he came to deliver the flooring so all in all it turned out to be a positive experience and we will use Diverse again for a future project.

Review has 1 previous version
Approximate cost of services:
$4,800.00
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Company Response

Good day Lesley,

First off I wish to thank you for the opportunity you have provided to Diverse Flooring. It was our pleasure to look after your flooring requirement. Nothing pleases us more then having a client that is satisfied with the material selected, and the service from both the store and the installation team. My apologies for you not getting a response to your message left with the store. I will address the importance of better communication with our client, this I can assure you is not the normal protocol for Diverse Flooring. We do our best to get back to our clients and address any and all concerns. Having new work done in your home can be a bit stressful at times and so it is important that we help reduce this stress and not add to it. Thank you for reminding us of this. Again thank you for the opportunity and your kind words of praise. We look forward to working with you again Lesley, and please feel free to call or email should you have any questions or concerns. We will respond accordingly and in a timely fashion. Take care

Sincerely
Todd & Shawn Farina
Owners of Diverse Flooring

Cristina & Jaime from Richmond
Cristina & Jaime from Richmond
3 reviews Port Coquitlam, BC
10/10

Flooring

From the minute we walked in the door Shawn and his team members were fantastic to deal with and extremely helpful.
The home we recently purchased was a DIY nightmare, where the homeowners appeared to have installed the floors themselves, and the poor quality of materials selected and the installation job itself showed.
Shawn and his installers came in and did a fantastic job replacing all the flooring in our home. The tile work, engineered hardwood and carpets we replaced were installed by top notch installers, who took their time to do things right and had the forethought of thinking of potential future changes we may incorporate into the home. The casings and baseboards that were installed throughout the home also were meticulously done.
We couldn't be happier with the quality of service and the work that Diverse Flooring did for us. They were by far our favourite trade to deal with and Shawn was always available to answer any questions we had regarding the project, as well as took the time to keep us up to date on with progress reports on how the project was progressing.
We would recommend Diverse Flooring for any upcoming flooring projects you might have without any hesitation.
Thank you again Shawn and Diverse Flooring for all your help with making our house really feel like a home.

Approximate cost of services:
$30,000.00
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Company Response

Good afternoon Cristina and Jaime,

Wow thank you for taking your to time to provide such a nice review. We appreciate you providing Diverse Flooring the opportunity to look after your tile,hardwood and carpeting requirements, We have said this before in our past responses to client reviews, our true payment is when we have clients as happy as yourself's. We at Diverse Flooring truly care about our clients and we strive to achieve your complete satisfaction. I am glad we were able to achieve this for yourself's. Should you ever have any questions, concerns or require further assistance please do not hesitate to call or email us and we will respond accordingly.

Sincerely

Todd and Shawn Farina
Owners of Diverse Flooring

Shirley from Surrey
Shirley from Surrey
1 review Surrey, BC
10/10

Carpet and countertops

After some on line research, I visited several flooring stores. Diverse won me over with selection and service. They were very helpful to me making selections on my first major renovation. Darrell really saved the day when we decided the carpet we selected was totally wrong for the space. He got right on the problem and found us a replacement product that we love. Denny arranged for me to see an actual slab of the quartz for the countertops instead of a tiny sample. The installers were on time and excellent. All in all, it was a very positive experience. I highly recommend Diverse.

Approximate cost of services:
$12,000.00
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Company Response

Good day Shirley,

Thank you for your kind words we appreciate the time you have taken to provide this review. Nothing pleases us more then when we have a completely satisfied client. We would also like to thank you for providing Diverse Flooring the opportunity to look after your carpeting and quartz counter top requirements. We are happy that you are confident and comfortable with the selections made for your home, home renovations can be a stressful time, glad Darrell and Denny were able to help reduce this stress for you. Should you ever have any questions, concerns or require further assistance on a new project please do not hesitate to call or email us and we will respond accordingly.

Sincerely Todd and Shawn Farina
Owners of Diverse Flooring

Ken Bateman from Langley
Ken Bateman from Langley
3 reviews Langley, BC
10/10

carpeting and tile

When we decided to re-carpet our house, we investigated several suppliers. DIverse had the best prices and products. The sales staff was very patient and knowledgeable and helped us choose the best products for our home. The installers did an amazing job, working efficiently and professionally. Any problems that arose were dealt with expediently. We were very pleased with their service.

Approximate cost of services:
$12,000.00
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Company Response

Good day Ken,

First I wish to thank you for taking time from your busy holiday schedule to provide this review. I have said this in the past, our payday comes from clients that are satisfied, this is what is all about, forget about your pocket book and concentrate on the client and the rest takes care of itself. Truly we are happy when you are. With the materials selected you should enjoy them for many years to come. Helpful bit of information, I wish to reconfirm is depending on the use you want to make sure you have your carpet professionally cleaned according to manufacturers recommendations and retain the receipt, should a warranty claim ever come up. Should require further assistance with this investment in your home or any other in the future please do not hesitate to call or email and we will be more then happy to address your requests accordingly. Happy New Year,
Sincerely Todd and Shawn Farina
Owners of Diverse Flooring

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Diverse Flooring

Welcome to Diverse Flooring ® From the moment you enter through our doors, our experts strive to make you feel comfortable and confident that you have come into a flooring store that will look after all your flooring needs and concerns. A family run business, Diverse Flooring ®'s goal is ...
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