- Approximate cost of services:
- $8,000.00
- Company Response
Thank-you for such a nice review Rob.It was our pleasure working with you.
Thank-you for such a nice review Rob.It was our pleasure working with you.
As always we are committed to extraordinary service for all our projects; and we have made every effort and feel that our service department has gone to great lengths to satisfy your demands. We take customer service very seriously however after reviewing the file we feel your review is quite unfair. We really do our absolute best to please our valued customers.
Thank you for sharing your feedback regarding your experience with us! We acknowledge that sometimes complications may arise due to defective material, site conditions and such. We at Zen Living always endeavor to meet and exceed our customer's expectations and given the chance to deal with these challenges, we will always aim for the highest quality and the quickest turnaround time for our valued customers.
We are delighted that you gave us the opportunity to rectify these issues. Thank you and we look forward to working with you in the future.
Hi Sara,
I’m sorry to hear about your unfortunate experience with Zen Living. Your feedback is extremely valuable to us.
We do acknowledge that countertop did crack, but regretfully we cannot control the material that is supplied from Granite slab supplier. When this initially happened, we did replace the countertop for you. Since it happened a second time, again we did try to remedy the situation with you, and would have covered the costs incurred with making this right, but regrettably you refused. As an alternative, you asked for a refund on the countertops, and mentioned that you wanted to get someone else to fix it. We complied with your request and provided a full refund on the purchase price of the countertops. In regards to the issue with the gas line, Zen living’s policy is that we do not touch or reinstall appliances due to liability issues that may arise. Whoever you had install the appliances would be responsible. Upon further review, you had been advised at final measure, that it was recommended that the gas line be put inside a cabinet, in order to have access to the shut off valve. Since you didn’t want to go this route, and the gas line had not been moved at time of install, we proceeded with finishing your install. We accommodated for this not being done, by providing a matching granite piece in order to fill the void.
As a company, we did try to rectify the situation to the best of our ability.
Thank you very much for sharing your experience you had with Zen Living with others. We love hearing how happy our clients are with our services and products.
Best Regards,
Zen Living Staff
Thank you so much for taking the time to share your experience online Bill. Our success lies in our prompt, professional and personal attention we strive to give to every client of ours. Best regards from the Zen Team.
Firstly, I would like to say thank you for taking the time to write us a review. We really appreciate your comments, regarding your whole experience here at Zen Living from start to finish. We take pride in being able to provide, the best customer service experience for all customers at every level of the process. Best regards from the Zen Team.
Granite for a kitchen renovation
Hey Lisa,
Thank you for choosing Zen Living, and for taking the time to write your wonderful review. It was an absolute pleasure to read your fantastic feedback about your recent experience with us. We strive to exceed our customers’ expectations on a daily basis, and I am thrilled that we exceeded yours. It means a great deal to all of us. We truly appreciate your business and are grateful for the trust you have placed in Zen Living.
Thank you for choosing Zen Living Dave. Our commitment lies in the complete satisfaction of every customer and every product we sell. Should you have a need us for future projects please do not hesitate to call us again.
We truly appreciate your business and are grateful for the trust you have placed in us Graham. We were privileged to have the opportunity to serve you, we greatly value your business.