Electricity checking two outlets not operating correctly, remove broken fixtures from wall. Quick scheduled appointment t with electrician who was thorough and competent. But the charge by the agency for the one-two hours of work was exorbitant. The call in flat price was ridiculous and I will not use the agency service again because it was over priced for the work done and for the time expended. I was taken advantage of, again not by the service provider, but by the agency's excessive acquisitiveness. I understand charging a flat fee for a service, or for time and distance, but this was excessive.
- Approximate cost of services:
- $400.00
- Company Response
Hello Brian, thank you for your feedback.
Upon reviewing your work order there are a few things we would like to clarify. When you called our office to inquire about our services the pricing was communicated prior to booking. Knowing the rates, you still decided to proceed with scheduling an appointment. You then called back asking that our office notes that you have an online discount coupon that you want applied. The electrician billed his time on site at the rates you approved and he also applied the online discount as requested.
We feel it is unfair to say you were taken advantage of given the fact that all pricing was communicated upfront and you were not obligated to commit to an appointment.
If you would like to discuss this further, kindly call our office at 905-795-9556. Have a great day!