Turnbull Masonry Ltd.

Tuck Pointing
Toronto ON M8Y 3J3
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Tuck Pointing
Turnbull Masonry Ltd.
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Reviews for Turnbull Masonry Ltd.

Average customer rating:
9.9 10 (358 reviews)

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paperstorm
paperstorm
2 reviews Old Toronto, ON
8/10

Good Work

Turnbull Masonry Ltd is a family-run business known for its reliable work. They adhered to the agreed price and schedule, with friendly workers who were present daily and responsive to my inquiries. They even assisted a neighbor when their property was affected by the work.

The project involved removing paint from the entire house, before extensive brick repair could be begin. This was complex and required coordination with neighbors due to proximity concerns. The most significant challenge was the paint removal, which the contractor handled fairly well despite difficult weather conditions.

However, I encountered some issues. The safest (for the brick, not humans) method for paint removal is using industrial-strength remover and power washing, but I received vague advice about staying in the house during the process. I should have moved out. Weeks later, I still notice a lingering smell. Despite requesting Material Safety Data Sheets multiple times, so I could get a handle on what chemicals were entering the house, I was told they couldn't be located, which is concerning since these sheets are mandatory for workers and should be available to customers. Additionally, the cleaning process inevitably damaged adjacent painted surfaces and caulking, leading to unexpected repair costs for me.

Once the paint was removed, they did a fine job ensuring the final work met my expectations within the budget.

Approximate cost of services:
$32,000.00
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Company Response

Hey there,

Thank you for the feedback! Customer service is very important to us at Turnbull Masonry.

We are sorry to hear that your experience with us was not a 10/10. We have asked the estimator to reach out to you to resolve these issues.

Thank you again for reaching out to us!

-Turnbull Masonry Ltd.

handley in Toronto
handley in Toronto
7 reviews Etobicoke, ON
10/10

concrete work completed in my Basement

Clark's team did a fantastic job repairing some fallen concrete in the basement and re sealing flagstone on a porch...
Great work, i will definitely rehire and recommend this company.

Approximate cost of services:
$4,000.00
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Company Response

Thanks so much it was a pleasure to work for you on this project. Look forward to hearing from you again.
Best,
Turnbull Masonry Ltd.

Katherine
Katherine
4 reviews Old Toronto, ON
10/10

wow

Smart, kind, and very fastand the work (parging the side of our home) is excellent.

Approximate cost of services:
$3,000.00
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Company Response

Thanks very much Katherine.
Best,
Turnbull Masonry Ltd.

Private User
Private User
Private User reviews Toronto, ON
8/10

Tuckpointing of an old home

This was to fill in some gaps with mortar and replace some older bricks which have deteriorated. The job was quoted as probably a 4 days but was completed in 3.

The masons said the number of bricks replaced exceeded the quoted number. Unfortunately there were a few outstanding chipped bricks. I was only able to see this after the scaffolding was torn down and I could get a clearer view of the job done. I would have have been willing to pay extra to have the few bricks repaired. As a result, the job doesnt look as nice as it probably could have. Clean-up could have been a bit better as there was still debris in some areas.

This job was in the middle of a spell of a heat wave, so I appreciated the sweat and effort.

Approximate cost of services:
$7,000.00
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Company Response

Hello, We are really surprised to hear about these issues. I'm sorry but I don't know who this is, we would like to be allowed to correct any mistakes on our part. Please contact the office at 416-251-4555 so that we can discuss and correct any deficiencies.

Private User
Private User
Private User reviews Mississauga, ON
10/10

Replaced parging and brick repairs.

A job very well done. Appreciated that alternative solutions to the job I requested were provided.

Approximate cost of services:
$1,850.00
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Company Response

Thanks for the review, we really appreciate it.
Best,
Turnbull Masonry Ltd.

Alex Levine from Old Toronto
Alex Levine from Old Toronto
4 reviews Old Toronto, ON
10/10

Basement parging

Turnbull did a great job at a fair price. Clint was easy to deal with and knows his stuff. Sean did a fantastic job on the small but important job! Couldn't be happier!

Approximate cost of services:
$2,000.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Etobicoke, ON
10/10

Chimney Repair

I was very impressed with Turnbull Masonry Ltd. and their professionalism and work. Bill, the owner came on time to check out the scope of the work and provided a quotation promptly. Shawn, was very personable and arrived as arranged to complete the work in one day. Ellen, was the contact for the invoicing and followed up with a receipt for payment. Overall, I would highly recommend Turnbull Masonry Ltd. for any masonry work. Thank you, P.

Approximate cost of services:
$2,000.00
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t.george in Etobicoke
t.george in Etobicoke
1 review Etobicoke, ON
10/10

Leaking Chimney

Had a leak in my Chimney that required checking, pointing and replacing the caps. Clint showed up immediately and I had a very reasonable quote from him as well. Once I approved the quote, they showed up very next day and did a really good job of fixing everything, cleaning up after and showed me all what they did.
I am extremely satisfied with the work and would highly recommend them for any work you may have.

Approximate cost of services:
$2,000.00
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Company Response

Thank you very much for writing this review. We take great pleasure in making our customers happy!
Best,
Turnbull Masonry Ltd.

Martha
Martha
5 reviews North York, ON
9/10

Tuck pointing on one side of house

I had noticed lots of wasps going in and out of small defects in the masonry on the east side of our brick house. UH OH I thought....
I called Turnbull and they came promptly to assess the problem. The next day a young gentleman came to our home and fixed the masonry. Every defect was repaired.
I was happy with the work and will call Turnbull again if I have any issues with the masonry of our home.
Thanks Turnbull
Martha O'Driscoll

Approximate cost of services:
$4,200.00
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Company Response

Hello, Thank you very much for writing this review. We are happy that we could help you on this masonry restoration project.
Best,
Turnbull Masonry Ltd.

Vic Hepburn in Toronto
Vic Hepburn in Toronto
4 reviews North York, ON
10/10

Chimney repair

The projected work was completed on time within budget. The crew were excellent and left no debris or mess.

Approximate cost of services:
$1,900.00
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Company Response

Hi Vic, Thanks for writing this review.
Best, Turnbull Masonry Ltd.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Turnbull Masonry Ltd.

Welcome to Turnbull Masonry
From the start our company in 2003 Turnbull Masonry has been a family business. Since then we have been providing brick and masonry restoration and improvement services. We have become a leading masonry company because of our honest approach, excellent workmanship and dedicated customers.

When you contact Turnbull Masonry, you can expect an honest and comprehensive look at your masonry issue and a competitive quotation. Built upon having friendly attentive service and a commitment to excellence in every aspect of their client’s masonry project, Turnbull continues into the future with the same mindset for each client and every job.

All of our customers deal directly with the owner to ensure complete customer satisfaction. What you can expect from Turnbull Masonry …

Ensuring customers satisfaction is a key goal for Turnbull Masonry. Keeping the business family run has allowed Turnbull Masonry to continue providing the very best to our clients. The challenge of ensuring that every customer is 100% satisfied has only increased our enthusiasm for each job and our pursuit for excellence. The honest approach we take for every project has helped us gain a strong reputation for being a team of competent professionals who take pride in their workmanship.

Turnbull Masonry offers a unique warranty system that covers our clients regardless of it being a rebuild or restoration job. It is important to us that we provide top quality products while keeping our client’s budget in view to guarantee our client’s peace of mind for any project. With a mission to offer excellent customer service, the highest quality of work at the fairest prices, and provide the most knowledgeable team around, Turnbull Masonry is the most trusted name in the masonry industry.

Come and visit us here too:
https://www.facebook.com/turnbullmasonry/
https://www.instagram.com/turnbull_masonry/

CATEGORIES
Tuck Pointing, Chimney Build & Repair, Masonry & Bricklaying, Concrete Contractors, and Interlocking Stone
SERVICES
TUCK POINTING, CHIMNEY REBUILDS, CHIMNEY REPAIRS, BRICK WORK, STONE WORK, PARGING, AND OTHER TYPES OF MASONRY AND RESTORATION.
SPECIALITIES
Your Historic Restoration Experts
WEBSITE
https://turnbullmasonry.com/
YEAR ESTABLISHED
2003
LICENSES
Metro License B-21754Chimney Repairman License T85-4065583
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5 years. Please ask for more details.
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