After two years in delays, we had a carpenter lined up to replace the front porch in our century home.
As the carpenter came to take some measurents, he noticed a structural support pillar was crumbling and in a bad state of disrepair. He strongly recommended that it be replaced before he could safely begin. Unfortunately he had to move on to his next job while we addressed the issue with the pillar. He could return in a few weeks if the pillar was addressed. Any further delays would postpone our porch replacement for another year. We called various masonry companies but many were unwilling to work on a structural support pillar and those who could were backed up for a few months. After reading reviews on Turnbull Masonry, I reached out to Bill and requested a quote. While many local masons never visited our home and simply gave me estimates over the phone, Bill came by to examine the pillar then returned with his brother the next day to further determine the best course of action. Together they explained the extent of the work that could be done to salvage or replace the pillar. Realistically the pillar needed to be replaced. Turnbull also ensured they could source nearly identical brick to match what was to be removed. I also asked them to address a settling crack in our home's brickwork along with two damaged window sills. Turnbull's pricing was fair and in line with other quotes we received. What stands out is after I explained our predicament, Bill and his family pulled off a miracle and were able to make some adjustments to their crew schedules so we could keep our carpenter on schedule. They could have masons at our home the same day we put down a deposit. I was completely surprised on how quickly they could dispatch a crew. The crew arrived on site the very same day ready to work. They first put up some support beams to hold up our house then got to work dismantling the old pillar. As they began the process, it was obvious the bottom few feet of brick had turned to a crumbling mess and almost everything below grade was just a pile of broken material. They went down four feet, added high quality structural concrete then reinforced the footing with rebar. They also added a course of cinder blocks at grade then followed it with properly matched brick. The job was completed in two days and we were asked to let it cure for at least a week. They kept the temporary support beams in place as the concrete cured. A week later our carpenter arrived on site and began our long-awaited porch replacement. If it wasn't for Turnbull's prompt response to our needs, we would still be waiting for a pillar replacement while a new porch would need to wait for another year. We can't thank Turnbull enough. Thank you. Amazing work and customer service.