The Renovators of Canada

Over the years TILESTARS have been providing Toronto and area homeowners with quality tile service and due to the amount of positive reviews on Homestars. TILESTARS became extremely busy with our projects that required assistance
On numerous occasions The Renovators of Canada has been assisting us with our reno projects. We are an award winning tile installation business and require everyone who works with us meets our guild lines. The renovators absolutely exceed them on every aspect and every project. They are always on time, on budget, super clean , and provide exceptional quality prep work for our tile finish
I am proud to have to Renovators help us continue to provide high quaity finish to all our clients. The Renovators of Canada are a solid foundation to any construction project.
Dmitri from Tilestars

Initially I quoted for a new home renovation includes a mudroom cabinet, bench, office bookshelf, crown moulding and valance, 25 pot lights, 8 network jacks, 2/F hardwood floor, whole home painting. Their pricing is not competitive. But we thought they're big company, have good reviews in homestars and listed in DirectBuy contractors so we still picked them. Unfortunately, that is the biggest mistake we made.

Hardwood flooring:
At the beginning, they suggested us to shop around for flooring work as they're not specialize in flooring and can't sell in volume. That is honest opinion so we picked a flooring specialist to do which is 40% cheaper than their quoted price.

Crown moulding:
- no selection for materials (e.g only can select from black & white crown moulding catalog with only cross-sectional view. Only 1 or 2 style to pick because of the width we want to cover)
- After project manager came the first day of work, he said that size won’t fit ours and asked us to pick from another catalog with real wood because of the limitation of MDF.
- end up we received untreated raw wood without prime so we saw all kinds of knots & vines which we didn’t expect
- since we don’t like that, we have to take that out from the job.

Electrical:
- no selection for LED pot lights or dimmers after the quote
- after they finished wiring and installed trim kit, ONE MONTH LATER they came back all of a sudden to install the light bulbs
- but the light bulbs were cool white colour which we specifically asked for warm white since day one
- luckily, they agreed to change; then I called and emailed the sales guy that we want sth brighter. The cool white bulbs that they installed were too dim. The bulbs are no name brand that didn’t say how much wattage it use and the model # didn’t exist on internet search engine at all. So I just tell the sales guy to order sth brighter but no response from him at all
- we just waited patiently. 6 weeks and 3 days later they came with the same bulbs but warm white colour. So they’re still not bright enough. The guy said that bulb was 9W and standard install for him. If I ask for brighter bulbs, it’ll be much more expensive. They asked for $20 more per bulb but it wasn’t included in the quote. Good thing is we don’t have to wait for 2 months for shipping to get that. They can get it same day. If we were giving the choice of selections in day one during the quote, we won’t end up in this situation.

Workmanship:
- we found our basement is wet and the carpet on top is soaked wet across half of my basement as shown in the attached pictures. We found out the plastic transparent tube which I circled in picture was just dropped on the floor. No other people would go near the electrical panel in an empty basement except electricans doing electrical and network cabling.
- work like in a factory with all wood debris, wire clips, cables ends, screws, Tim horton cups, empty wiring wheels everywhere in the house

Before we sign the contract, we were attracted by the online scheduling and messaging system that they provide to keep track of schedules and photos without going on site. However, we found they don’t update it at all. Initially a 2 week project became more than 2 months even though they end up just doing electrical work. They said we took off so many big jobs from the contract so they don’t have much money to make. Then they’re not happy about us and avoid our calls and emails.

Since we have such a bad experience, I can’t recommend to anybody.

Brad did a great job on my condo kitchen floor where the stack had backed up and Rotorouter gouged the hardwood in the kitchen. Brad found a really good ceramic tile match and stayed with the workman till the job was complete. You are the only reno company I feel comfortable to recommend to my clients, and when I say I have used you and was really happy with the work it means a lot more.

Service provided was excellent. One of the more professional aspects of T-ROC was they were on site when they said they'd be on site. Timelines were good and any deviations from the original plan and quote were clearly explained.

We are really happy with the renovation. We found TROC to be honest, friendly and reliable. In some ways they became family fixtures during the 2 months they were working here!

I searched on the internet and found The Renovators of Canada. I got quotes from other companies first but I liked The Renovators more. We used them to renovate our washroom and they did an excellent job, I can't praise them enough. Since the job was completed we've had a couple of issues but they came and fixed them with no hassles and right away.

The Renovators of Canada renovated the kitchen and laundry room for us. We heard about them through word of mouth. They were strongly recommended and their pricing was competitive. As with most renovation jobs, this one stretched out an extra week longer than anticipated but the job was completed within a reasonable time frame and we are very happy with the result.

We were impressed by the professionalism of the many individual contractors / specialists involved in the reconstruction of the large basement ' family ' room which, with the addition of a complete washroom, adds considerable value to our home.

Never having had significant renovations before, we were somewhat apprehensive, but delighted that the project was completed on time, in budget, and up to the highest standard. The contractors' experience, expertise and congenial cooperation are a testament to the firm's commitment to deliver the best.

This is the second job they've done for me-first they did my master bathroom renovation, and last week they started on painting my whole house. I compared prices initially for the first job and found their pricing to be competitive. The second time around I didn't bother because I knew they would do a good job. With the first job, however, there were small issues and when someone came to fix it, it made it worse. The contractors seem like decent people but we haven't had anybody out from The Renovators to come check on the work. Just to be clear though, the master bathroom had very small (really small details, to give a score was 0.5 out of 10!) issues comparing with the whole project. Perry had always been extremely fast to answer, and even having those small issues, we have now solved all of them and everything looks good.
I would still recommend them to others.