100% NOT RECOMMENDED! MWI installed 14 windows and 1 sliding door in our home. Shortly after installation, we developed a major water leak due to 1 defective product - the window above our patio door. The leak caused major water damage throughout our main floor (wall, floor, door). After contacting MW to correct this issue, which was within 2 months of installation and well within the warranty period, we were immediately made to feel that the issue was not with the window but other possible contributors which began an over one year battle with MWI. The owner Sol was extremely rude and defensive, to the point that he yelled at my wife and myself over several different phone conversations! We marched on, continued to work through all possibilities eliminating all factors (as recommended by MWI). 1+ years later, after reaching the point of no longer dealing with MWI, our contractor found the issue; a defective seal on the window which enabled water to leak into our house. We notified the company of the situation and solution but to no surprise they tried to begin a defensive correspondence, which we did not entertain. We’ve turned the page on this chapter with the resolve of knowing that we will let people know of our own experience and having potential customers make their own decision with at least knowing what we went through.
Nov.26 Update:
We just received a “Cease and Desist / Notice of Libel” from representatives of MWI to take down our review by Dec.3 or civil proceedings will commence (photo attached)!
Is this ethical for simply stating our opinion in a review?
- Approximate cost of services:
- $30,000.00
- Company Response
Hi Aldwyn,
We appreciate you exercising your right as a consumer to write this review. However, it’s important that you (and others reading this) understand we never took your concerns lightly. We believed we investigated every possibility to rectify the situation with numerous technicians, installers, and engineers visiting your home. At one point we removed a window and re-installed it looking for any avenue that may cause water to penetrate into the building envelope (even though it did not look like the issues arose from that particular window). We take concerns like yours very seriously, which is why we even hired an independent company to investigate each window to look for water damage (they also could not find any issues) . It’s important to mention, you had water issues before you ordered windows from us. All industry professionals with sent to your home indicated that the issues you’re experiencing are caused by previous water issues in combination with the construction material of your house being stucco. Water may find a different path from from the point of entry with no link to a leaking window.
More than a year after you paused communication with us, you’ve notified our team (through this review) that you are able to find where the leak has occurred. At no time over the last 12+ months have you reached out to us so that we might rectify the issue. Even a year later, and without knowing exactly what you are referring to, we are more than willing to ensure you are completely satisfied with your windows and that any damages that may have potentially occurred from our window installation will be compensated. We would appreciate that before a review like this is posted you contact our team so that we can help rectify the situation because we stand behind our products for 40 years.
Thanks,
The Magic Window Innovations Team