Tony, the owner, came personally to my house to give me a quote. His laid back, no pressure, no slagging the competition approach was .....refreshing. And he shared a wealth of knowlege in helping me decide the best type of replacement windows to install. His price was also competitive with two quotes from other competitors.
All the window installations were done professionally and on time, and to my satisfaction.
There was one hiccup regarding an existing window that was previously
alarmed, and now the new one was not, so Tony made two visits to make things right.
Quality windows, on budget, installed properly and on time, and the owner pays two follow-up visits to ensure the work is properly done and the customer is happy.
Sounds good to me! What more could a customer want?