Clean Cut Design & Build Inc.

We selected Clean Cut to build our custom bar in newly finished basement. We had a design in mind and a picture that we found that showed a finished product. Shane was able to translate that into drawings that he provided to us. The overall build had some minor hiccups - nothing unusual on this type of project - but Shane was professional the entire time. His aim was to ensure we were happy with the final product, which we are.

I chose Clean Cut based on reviews, to build a custom desk & storage using my den's closet space, however was very surprised at the outcome. The positives with explanations: The desk & cabinet visually looks really good, it seems that the materials used were good quality and a small missing piece of hardwood flooring was
replaced expertly. They did not charge me extra to fix the floor but they would not reimburse me for the knobs that I purchased, nor
take into account that 85% of the closet demolition was done for them both of which was included in the price. The work was done in a flash, perhaps too quickly. The white paint colour that I requested for the drawers & doors was used, but not until Shane made it very
clear that they charge extra for this & that they only use one colour white, plus they did not supply me with a sample for touch ups. The knobs are great because I sourced and paid for them! Here are the
negatives: The upper cabinet is too deep for over a desk (my email requested 17-18" deep & Shane's email said he was attaching the new drawings as per my request, I did not realize until much later
that he, in fact, did not follow my request and the upper cabinet was 21" deep which is too close to the 26" desk; the strip LED lighting installed under the upper cabinet as desk task lighting is not
appropriate lighting & I cannot use it as is. (think marquee lighting shining in your eyes as you are working) (Shane finally offered to install a valance, but what he was suggesting would be too close to the front and too large) I believe It needs a light diffuser; the stain on the desk is fading in different areas over time; the desk scratches so easily that I question whether suitable wood (veneer) was used; the drywall repair was to be paint ready which it was not (I paid someone to repair it); the electrical outlet over the desk was installed too high and had to be moved (I paid another electrician to have it moved); the file drawer will not soft close & Matt determined that new gliders were the culprit. In actuality, the drawers are not hung properly and the file drawer is too wide to hold hanging files. Clean Cut installed a plastic holder for the hanging file folders & they
should have known that it would not work. Besides the fact that I
have a desk and cabinets that may look good; they do not function as they should. There was no written contract which was a big surprise to Matt, one of the partners and the biggest shock to me was the poor customer service offered by Shane, the partner who deals with the customers. I received many rude emails from Shane, often blaming me, denying that he promised things, refusing to do the repairs but still asking for me to pay the balance. I paid $4,000 before I saw anything other than the drawings. At installation, since there were things that needed to be fixed, I did not pay anything further. The following week when Matt came to replace the latch & attempted to repair the file drawer, I paid, out of good faith, an additional $377 but held back $425. Matt asked for paper to document that I owe $425 less MY expenses for drywall repair and light diffuser & that the drawer would be fixed. The day after Matt was here, I received an apology email from Shane saying that he would repair anything that was needed, wanted me to be another happy customer and asked what could he do to make hat happen. I
emailed him back thanking him for his email along with the information he asked for. Over the course of a few weeks I noticed other things that needed attention and emailed this to Shane who then sent me an email saying that he wished me well but there is nothing further that Matt or him can do for me. I have responded twice since then, but have not heard back. So here I am, writing this bad review, something I did not ever expect to be doing, paid out almost $5000 with tax plus my unexpected expenses for what?? Doesn't Clean Cut have an obligation to fix everything? Is this professional? How can I pay the balance owing to Clean Cut if they refuse to respond?

After finishing my basement I had one wall that seemed perfect for a large shelving unit so, I called Shane. He listened to what I wanted/needed and designed the perfect unit that fit into my budget. Some drawers and cupboards to hide the toys and other clutter and some shelves for items that can be on display. He got it done even quicker than I expected and followed up with me to make sure I was satisfied. I'll be sure to pass his name on to others looking for custom work!

Shane worked hard to come up with a design that pleased me. The deck flooring was removed and replaced with clear cedar, a small extension for my barbeque added plus a beautiful pergola to provide some shade in a yard fully exposed most of the day. Couldn't be happier with the results!

Shane did a fabulous job renovating my builders quality ensuite bthrm. Opening up the shower entry with custom glass, new custom cabinets, quartz counter, new toilet, lighting, taps. Couldn't be happier with the end result!

Shane did a wonderful job on our wall unit and crown moulding. We were uncertain about what size of a unit the wall could handle and left it up to Shane. He nailed it (pun intended).
We would certainly consider having the company do future projects for us.

Shane built and helped design a bar for our basement. We really wanted to have a good quality bar that we would enjoy for years to come. After looking into many options we contracted Clean Cut Carpentry to make our dream bar a reality. Now, the bar is in and the results are better than we had imagined. Attention to detail and making sure he delivered our vision of the bar without compromise is the end result and the reason we would recommend Shane for any carpentry project.

When we knew we wanted to put a bar down in our basement our first choice was Shane. We had seen projects that he had done in the past and knew that he created amazing work and paid attention to detail. He built most of our bar at his workshop and so it didn’t feel like our basement turned into a construction zone and it only took a few days for the complete install. We love our basement bar and can’t wait to start entertaining down there. The quality of work is excellent and we have already received so many compliments. Shane is easy to work with and we hope to use him again down the road for future projects. Thanks Shane!

We moved into our home last July, and decided to gut the kitchen. We pursued a few different companies for quotes, and CCCC was one who came highly recommended from our daughter & son-in-law. His price was comparable, but his craftsmanship, skill, punctuality, and length of time from start to finish was incredible! He told us when he started that it would be roughly 7-10 days to completion and he was bang on! My husband and I would HIGHLY recommend Shane (CCCC), and have told him we will definitely have him back for our next Reno! Jamie & Joy M.

I wanted a custom wall unit and bar built for my living room, in my condo. I got a designer to sketch it out and contacted a number of carpenters to get an idea of the cost and work involved.

Shane put together a plan and estimate. He was the easiest to work with and proved to be very capable and reliable. He was also quite accommodating when I needed to make some changes.

All in all, I'm very happy with the results.