Hello PJ,--Alon from CAN DO Fence & Deck
Thanks for your review and feedback...We have grown significantly over last few years and are now fully staffed both Construction and Administration. However I certainly understand how my being rushed could be perceived negatively and apologize for this.
Post setting methods have evolved and are done to the Highest standards(including using CONCRETE Trucks and 28MPA Concrete) for all projects and installing posts with a technique called 'floating' allowing concrete to reach close to the 48inch mark while bottom of hole is flaired and concrete / gravel mix below post to encase it and give it more durability) This is now standard practice
Clean ups are usually quite thorough now as fully staffed crews are equipped to do this, however normal wear and tear during construction (although fairly minor) is a reality of construction.
Of course Splitting / Warping / Twisting of lumber is natural wood behaviour and cannot be prevented, Posts staying in the ground and not Lifting is mainly what can be controlled and our 5 YEAR WARRANTY (Longest Written Warranty in the industry)protects our customers.
Our staffing has improved; we are careful to screen and make sure our Employees are professional and conduct themselves accordingly...Certainly no employee should lose their temper in front of customers and again my apologies that you experienced this.
All our nails are now Double Hot Dipped Galvanized to deal with the ACQ Copper based current treatment.
GATE Hardware we carry now is Heavy Duty Hinges and latches which can be opened from either side and do not require strings or modifications to open / close...Of course Gates are subject to use and wear and tear but the new hardware goes a long way!
*By the way if you want to call me directly (416)989-3934 I would be glad to take information and send someone to change the Gate hardware for you at no charge for your helpful review and feedback.
Now that we are more fully staffed I am always available and if not answering phone if at meetings all messages returned within 48 hours...As well Head Office (905)642-3325 or 1(866)252-3325 available Mon--Fri 9AM--6PM or 24 hours a day at www.candofenceanddeck.com Click--> 'Contact Us' or at email@example.com
Thanks again for your honesty and detailed response and feedback and I am encouraged that many of these items have been addressed and improved greatly since your installation 3 years ago!
Sincerely & Respectfully,
CAN DO Fence & Deck