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MHC Home Comfort is a very reliable company. I purchase a furnace and AC from them many years ago and since then they have been service and maintenance our furnace and AC, I am very happy with their service, his technician Sam is very honest and professional technician I am pleased with his service.
Dear satisfied customer,
Your review is much appreciated, we hope to always provide you with quality service for your heating and cooling system and assist you with any other products you may require in the future.
Thank you again for your generous feedback.
I had an air conditioner installed by MHC Home Comfort. They did a great job. Very professional installers, very clean all around. The sales person explained all options and took me through all steps. Very satisfied allover.
Thank you for your review, we are pleased to hear that you are satisfied with our services. All of our staff are trained and experienced and work hard to satisfy all of our customers needs. Thank you again for your feedback.
MHC Home Comfort installed Furnace and Air-condition for me a few weeks ago, It was amazing job their installers were professional and very polite, They did very neat and cleaned job I was surprise with their installation, I always recommend them to my friends.
Thank you for your review. We are glad to hear that you are happy and would recommend us in the future, as our number one goal is to satisfy our customers. Thank you again for your feedback.
This company installed for us a brand new top of the line 3.5 Ton Carrier A/C 3 years ago. I used it only for 2 summers and when switched it on it was not cooling. I called the company and asked them first if my A/C was under warranty and they said "yes". I then explained that the A/C is not cooling and need someone to come and inspect it.
When the technician came, it took him 10 minutes to tell me that their is a leak and he has to come again to find and repair but first I have to approve and sign on the following:
- $75 initial diagnostic visit
- $120 to find the leak
- $120 cost of cooling aid refill
- Anything from $200 - $100 to repair the leak. This is with the fact that parts are free since A/C under warranty by Carrier. When I asked him how to expect to pay more than 25% of AC cost just after two seasons, he indicated that it is not their problem and I should have read terms and conditions at the back of the agreement carefully. I shared the agreement with several people and they all agreed that it is misleading since it was written to give the impression that we are fully covered throughout the warranty period. We actually decided to report this company with a copy of their agreement to:
-Carrier Head office
-Ministry of Consumer Rights
-Possibility of legal action in small claim court.
Dear Valid customer
Please check again as it looks like there is a confusion. The warranty on your AC is ten years parts and one year Labour, We asked of you the total $315 that you mentioned 75+120+120=$315, as per your warranty conditions. Please check the report that the technician gave you and contact us. You do not need to pay anything above this. We are looking forward to hearing from you.
I had a tankless water heater, AC and new furnace installed by MHC. I was disappointed that the wrong size condenser was installed. I paid for a 3 ton unit and they installed a 2.5 ton unit...I only know this since I had some ducting resized by another company to properly fit the larger furnace (MHC should have done this in the first place). When I saw the condenser coil and compared model and serial numbers they did not match. The office manager on the phone tried to tell me that what was installed was better sized. Hard to believe since he is the one who sold me on the bigger unit. Check everything against your work order....so you at least get what you paid for...
We apologize for the confusion and inconvenience we may have caused as it was not intended. Please contact us and we can sort this out and satisfy you as you are a valued customer. Thank you for your feedback.
Made an appointment for the removal of 2red tags from enbridge. When the tech came he refused to do both tags, said it would have to be a separate call. The first tag was for a gas leak in my fireplace, which the tech fixed. The second was to confirm that there was a shut off valve for the second fireplace. I showed the tech the valve, he still refused to sign off on the tag. I called the company after he left and they said they would come and pick up the tag no problem. They never came! I called them numerous times, they kept saying "I don't know anything about it, let me check", or other outrageous excuses. Then I found out, four days later that they didn't send in the red tag that they signed off on. So I called them again. They said they were waiting for the second tag. They are supposed to fax in the tag right away. I told them that I am not having them back. The gentleman Eric said if another company comes in and passes that valve MHC would pay for that service call. Another company came in, looked at the valve and signed off on the tag, no problem. I called MHC, they said that they would get back to me. Of course, I'm still waiting. This company doesn't seem to be too honest, to me. They want your money more than they want to give good, and honest service. They tried to take advantage of me. Don't call them! If you use google to look for a home and comfort company and you see their name, keep looking. They are not nice, and in my opinion practice bad business.
We apologize for the inconvenience and confusion we previously caused. Our services and staff have greatly improved as we currently work hard to satisfy our customers. Please contact us if there is more we could assist you with. Thank you for your feedback.
when i called this company I told them I just purchased my home and needed my fireplace inspected as i have no previous experiance with fireplaces. I told the guy on the phone I need some one to give me a wett certificate and give me a full inspection! I was told that the person coming would be able to take care of everything!! the guy who shows up does'nt do the certificates and he does'nt know anything about wood burning fireplaces! yet still charged me $95 to look at the opening of my fire place which took him literally 30 seconds not much of an inspector as I myself am a plumbing inspector and know whats neccesary to see something in its entirety and it certainly takes longer than that!! so now im stuck paying someone else to accomplish the same thing, what a waste of my money!! so since he was here I had him remove a gas pipe for a fair price of 60 dollers but he left the hole in the brick outside open the hole is about two inchs around a rodent could easily fit in there. so needless to say I dont reccomend these guys call someone else!!
We apologize for the inconvenience that you experienced through our services. However, we have improved greatly in regards to the services we currently offer, and have made it our number one goal to satisfy our customers. Such problems will not occur as our staff is trained, licensed, and experienced and can guarantee a proper job. Thank you for your feedback.
I dealt with Reza and I was thrilled with the service and advice I received from MHC Home Comfort. They recommended the perfect insert for my needs and when it needed something fixed, they came out same day and fixed it. They are so nice and very accomodating. I would definitely recommend Reza and the MHC Team again to anyone.
Thank you for your review and we are pleased to know that you are satisfied. We hope to be of more assistance to you in the future. Thank you again for your feedback.
MHC Home Comfort has premium quality products, and in-store financing along with the service that you need. Our warm and inviting 8000 square feet showroom displays the most advanced state-of-the-art fireplace technology, plus Napoleon gas grills, patio heaters, Carrier and Lennox furnaces and air conditioners.
Comfort advisors and fireplace designers from MHC Home Comfort are always available for consulting in your home for heating and cooling solutions or fireplace design. MHC Home Comfort supplies its' customers with their desired products and provides installation by fully gas licensed, manufacture trained, and highly experienced installers. MHC Home Comfort features a big collection of high quality innovative gas fireplaces, gas inserts, gas logs, and gas stoves in traditional and contemporary designs.