Metropolitan Design + Build

Mike and Lisa were amazing! They came in a got us exactly what we wanted. We got a load bearing removed opening up the space, changed all our floors to hardwood and tiles that looked like hardwood to match, and added a bunch of new pot lights. Everything is so bright and perfect. Mike was always on time and very professional. I would highly recommend then and would use them again in the future.

After reviewing a few design/contracting firms for our three-bathroom renovation project we decided to use Metropolitan Kitchen and Bath because of Lisa and Mike’s attention to detail during the quoting/design phase of the project that helped us gain a level of confidence and trust in their approach and quality of work. The three washrooms were starting to show their age and the main driver for the project was that we wanted to completely renovate the main bath to accommodate our three kids as they get older while offering some privacy during use. Lisa and Mike presented design options for the main bathroom that allowed us to achieve our goal of having all three use the bathroom at the same time (i.e. one in the shower/toilet and two brushing teeth) while still offering all the privacy and storage space required, not to mention a fresh modern look! Lisa’s recommendation of materials, colours, and finishes turned out to be fantastic. The pocket door installation between the shower/toilet area and common area of the washroom was brilliant and functional, we love the light through the translucent panel in the door when closed, the space still looks bright and airy regardless of whether the door is open or closed. My wife and I are jealous of the shower the kids get to use daily, truly spa quality! The project was completed on time and on budget which is what we expected from Mike and Lisa because of the significant time and effort invested in the planning phase of the project (not to mention we were never without at least one functioning toilet and shower!). Mike and his crew always left the workspace clean and did not leave any garbage, tools, nails, etc around for my kids to get into while the project was ongoing. Like all renovation projects that we have been through there are always unexpected things that come up. When they opened up the ceiling during the main bath renovation they found a small roof leak over an adjoining bedroom that was probably there for a long time. Instead of ignoring the issue, Mike was able to get a roofer to the site the same day to complete the repair at minimal cost to us. We were grateful because didn't have to go through the trouble of finding someone to get it fixed, and if Mike never pointed it out we would never have known there was a roof leak until costly major repairs would be needed at some point in the future. We are thrilled with the quality of work on all three baths, the functionality of the space in the main bath, and the overall ease with which the project was completed.

I hired this company to renovate my front entrance & 2 piece bathroom. It was a devastating experience. Where to begin? Even though the floor was levelled before the installation, 5 tiles cracked with the huge crack going in a 5 foot line straight from the front door and into the kitchen. I paid $3,000.00 to frame the pocket door including the drywall and trim. $300.00 for the pocket door and doorstop. The pocket door was a monumental disaster. The finished corner of the drywall was completely crooked. The door was paneled and completely off centre, approximately 5 inches on one side and 2 inches on the other. When the door fell off it's glides (a reoccurring problem), Michael promised to come & fix it with-in two weeks!! He never came. He never answered or returned my many calls. The sconce over the sink was off centre by six inches. The plumbing under the sink was not centred so they cranked the plumbing at an angle to fit. It was a wall mounted sink with two pedestal legs on the front corners. Everytime I used the bathroom or walked in the front door, I was devastated. When they demo'd the bathroom they punched a hole through the wall into my family room. When I complained, Michael patched it up and said the room wasn't their problem. I also had wainscotting put into the bathroom, (same gentleman who installed the door). It was just as devastating, again completely off centre. It was a devastating experience, if there were any details that needed fixing they tacked on significant extra charges. In the end I was scared to complain as I was scared they wouldn't come back to complete the job. Nothing was done well, not even the light switches. This 20,000 figure includes all the tiles, bathroom fixtures, light fixture's, wallpaper and hardware that I purchased independently. My house has two other pocket door's that have never fallen off their glides as they are snug in the casings. Top dollar for a terrible job. It dragged on and on and was the crappiest workmanship I have ever seen. Spare yourself & keep looking, Michael has no integrity.

If you are looking for design advice, this is the firm for you. Lisa has an amazing eye and can help solve the dilemma of matching colours and components. She will also help maximize your space - important for small kitchens especially. The construction crew are meticulous and very good about cleaning up at the end of the day.
Be sure to discuss the plan and timelines, and understand them carefully. In particular, discuss the time between demolition and installation. Cabinets are custom and not off the shelf.
Strongly recommend if you are looking for a unique look.

Lisa and Mike from Metropolitian Kitchen & Bath made our kitchen renovation as painless as possible and was a first class experience all around. Lisa's expertise in design, left us without question, the most beautiful kitchen upgrade we could have ever expected. She knows her product inside out, what's current and where design is generally headed in the next few years. We have no worry of this reno standing the test of time. Mike and his installation team put us on auto pilot. I've seen people make bigger messes while cooking dinner. In all honestly, these guys were fast friendly and surgically accurate, allowing us to enjoy the process and most of all our beautiful new kitchen.

Thank you Lisa, Mike and Team!

From the initial consult to the final reveal, both Mike and Lisa made an excellent team providing high end design, material selection and high quality construction for my condo redesign. The Metropolitan team are friendly, honest and possess a professional work ethic and kept communication open on a daily basis from start to finish. They worked very hard putting in extra time over the holidays to make sure my project was completed on time and to my satisfaction! I am recommending Metropolitan Kitchen and Bath to friends and colleagues. Those that have seen my new kitchen and renovated condo are so impressed (and jealous). My kitchen looks like it should be in a magazine, yet it is functional to my lifestyle and I feel at home more than ever. Extremely impressed.

I approached Metropolitan kitchen and bath regarding my kitchen reno because they are a provider of Caesar Stone and I really wanted a particular black quartz counter that had a crocodile inlay pattern to it. I had already gone to IKEA for the new cupboards so I brought Lisa my kitchen plan that I already had developed. They were very accommodating to allow the work to be split between themselves and the PEG company that does the contracting work for IKEA. Comparing quotes for the electrical, plumbing and appliance hookup, I decided to have metropolitan do all the kitchen work. I felt like I got a friendlier more personal experience working with Metropolitan than the IKEA contractors. Metropolitan even installed my IKEA cupboards as well.
Lisa was a great help in making some of the style choices such as floor tile, paint colour, etc. I felt confident that the options we were going with would work well together.
Mike was great at laying out different options during the construction that I hadn't considered and keeping all the work costs transparent. I was never pressured to make any changes I wasn't comfortable with and I always had all the information and alternatives presented to me for any decision I did need to make. Every worker from the flooring, painting, plumbing or electrical all showed up when they said they would and the work was done when it was expected to be. My only regret was going to IKEA for the cupboards in the first place. Although custom cabinet work costs a bit more, the IKEA set system will never fit exactly as you would like.

The Met team are all great people that I will definitely trust to do more work for me in the future.

Summary of work done by Metropolitan:
- Matrial and Install kitchen floor tiles
- New electrical panel, lines and pot lights
- Install appliances (dishwasher, stove, cooktop)
- Install IKEA cupboards
- material and install of Caesar Stone counter top and sink
- Painting prep and trim

The whole team were highly professional, responded to my requests in a timely manner and kept me informed at every stage. The finished product fulfilled my expectations and more! The finished product shows the high level of craftsmanship that their team takes pride in providing to their customers. I would highly recommend Metropolitan Kitchen and Bath to anyone.

Mike and Lisa were recommended to us by some friends who used them a couple of years ago. Since we haven't done a renovation in over 25 years, we didn't know much going into this; however, both Mike and Lisa were very patient and kind in answering all of our questions, no matter how small. The whole experience was a real pleasure and has us thinking about doing a bathroom next. We love our new kitchen and enjoy using the dining room again!!

We are very pleased with this company and look forward to working with them again.

Chose Metro Kitchen+Bath after reviewing 3 alternatives, web reviews and their proximity to our property. This will be the fifth time we have undertaken similar work (in fact including full home build), and contracted this shortly after a highly successful kitchen upgrade by a different contractor.
This was the worst decision we have ever made in choosing a project manager/contractor (and their were in hindsight red alerts we should have heeded, like them not visiting the home - under 10 minutes from their office - until post-contract). We could write a book, but the following is a summary:
1) Timelines: promised it would take 3 months to complete. More than five months later, not finished and we took over final completions. Some reasons why include their pre-occupation with their own projects (vacations, re-doing their own showroom, etc!)
2) Respect for property: We were assured (and its in their contract) that they would seal all necessary areas and respect the property. We have a library of pictures should anyone be interested of the state of the ENTIRE condo, drawers, closets, clothes, carpets, furnishings covered in layers of dust. Building materials laid out on our bedding. The list goes on. After professional cleaning, and 4 months later, some parts of property still covered. We have spent thousands on cleaning etc to get back to initial state. (BTW, our kitchen reno had walls moved etc, and with spotless during and after construction). To add insult to injury, when we insisted we met at the condo to review progress, and it was as dirty as outlined, Lisa had the temerity to arrive wearing a dust mask and speaking to us through it!)
3) Truthfulness: We were told we would get detailed updates on documents, progress etc, and Michael (Lisa's husband or brother??) was introduced as prime site manager. He never visited on one occasion or communicated. Lisa also stated they have their own staff and their own cabinet facility during initial consultations. Neither is true and we had all sorts of strangers walking through doing various jobs
4) Attitude: Lisa's style is 'my way', and hides behind small print wherever possible. She has a limited range of options to choose from, and our experience is she milks changes ($600 for a pop up plug in sink anyone?) where she can. Very difficult to deal with, and hides behind a couple of youngsters she has hired.
5) Workmanship: The reason it is not a 1-star review is that the actual quality of basic workmanship on cabinetry and showers etc is excellent - excepting the grotesque mess everywhere which would, we are sure contravene Health and Safety regulations if we had called in the Ministry.

We can provide further information and pictures if anyone was ever interested. (BTW we entrusted the property to them, and were out of country so were not able to catch some of this early enough).
Bottom line: maybe they can do small tasks, maybe if they are supervised hourly, maybe if you have a lawyer and your own project manager scrutinizing them, they may be OK. But failing that level of oversight, GO SOMEWHERE ELSE!