First of all I would like to thank you that you took the time out to write this review. Also I would like to apologize that we did not meet your expectations in terms of the satisfaction with the service that we have provided you.
Few things I would like to clarify though. In order to provide service we do need to run vacuum hoses through main door or garage or through window if possible to get to the furnace room so we can hookup the vacuum hoses to your duct system. And for this reason we need to leave the door or garage door or if running through window we need to leave it open and this is a very common practice in order to provide a duct cleaning service. If you would have informed us that you have pests issues and you do not want us to leave the door open, we would have used the window to take the hoses in the house instead.
Sometimes we do pull out a lot of debris not limited to bottles, cans, wood blocks, drywall pieces etc and also when we do cut the duct in order to hookup, we always inform the customers that where we put all the garbage, metal pieces that we cut. We would not just leave it everywhere on the floor.
I can understand that it was your first experience and it was not what you expected but I do hope when you do hire another company, you can see the difference.
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