Our windows and doors are finally all replaced and I could not be happier. the house looks fantastic and Igor and his team were spectacular. I am truly satisfied this time around with the workmanship on the second fase of our windows replacement.
After our complaint the beggining of the year with the manufactuer, Tony assisted us in getting service to our home. It was finally completed a few weeks ago and so far we are satisfied.
even though we had difficulty with the windows, we chose to give Ambia windows more business.Tony is an honest gentleman, and we wanted to give him the opportunity to rectify our issues and still benefit from our business.
thanks Tony. A job well done..
Tony we are sorry that unfortunatly you suffered from our issues, in business it must all be takens with a grain of salt.
we had all the front windows to our house replaced last year. after rewiving many retailers, Tony's soft mannerism and his sales pitch and products impressed us the mose and we decieded to have our windows replaced. I must say he was accomodating, the installer
Dimitri was fantastic, even though before dimitri showed up we were sent a fiasco of an installer with tons of family problems. the job was completed to our satisfaction. though a few months later two of our windows, mainly our bathroom double hung windwos leaked water inside. Tony came to inspect, they sent the manufacturer (window city windows) they gave us nothing problems, port holes were not drilled in our windows, therefore a manufacturing defect... the service technician wanted to drill holes in the windows right then and there. we refused, with much dissatifaction on the manufacturer's behalf and insistance on our part, the windows were replaced. We decided within the year to have a quotaion on the back of the windows done, Tony came back and his prices were not as competitive this time around, we put the project on hold and in the maean time experienced mold growth oun our windows. Ever so gallant tony returned explaining he had never seen such on windows, took pictures and promised to have the windows looked at. to have someone show at the house was like pulling teeth, they did show after a few weeks and a few weeks later, the manufacturer stated that they could remove all the windows, clean the mold and re caulgh them again.
Are you kidding me. what happens to the argon gas fill...
so with Tony's help a representative of window city( who later turned out to be the chief executive officer) agreed to meet with us and tony at their office.
Our meeting was less then pleasurable, we were not given the opportunity to express our dissatisfaction and were kicked out of the building, and teld that we could take them to court.
this is where we were disappointed with Tony, he allowed us to walk out and when faced with adversity was not able to side with us.
we still love the windows, the back of our house to date has not been replaced and we are having troubles trusting another window company.
we will in the spring proceed unfortunatly with small claims court as we were left with no choice but to do such....
be aware before you choose a window city product. Tony is a nice person however the manufacturer does not care to please customers.
the cheif executive officer told us in our meeting that he did not need our business
we remain very disappointed shoppers