Limcan Certified Heating And Air Conditioning

Technician was at my home and performed the yearly A\C tune-up that is in our service plan with them.

As he was leaving, he explained to me that he was seeing some strange readings while servicing the unit, and would have someone else come back to put the gauges on it to see what it was.

I never heard from him after that. No follow up by Limcan.

Less than a month later, get a bill for 50% higher gas usage than even my highest previous bill .

Notice AC not cycling as it should, running constantly .

Call and get technician to come out. He diagnoses that the coil is shot (under warranty) but still charges me a diagnostic fee. Says he doesn't know if one is in stock, and leaves.

I call in next morning to see if in stock and about when they may be coming out. Apparently there isn't a record of him checking stock,or arranging follow up repair . (I sense a pattern of behaviour by their techs)

I arrange appointment to repair done. Also argue for a refund of the diagnostic fee, which they do .

All in all, I paid out 50-70 bucks more in energy charges over the defective coil; and for a month sat through an increasingly warmer environment as the part failed.

I sent a letter to the email address the receptionist pointed me too. They have ignored for 3 weeks.

Customer for 15 years. Great, thorough service as usual. Ted is an excellent representative for Limcan Certified.

We are very happy with quality work performed by Jake. Very knowledgeable, professional, and customer satisfaction focused.

Salem came earlier than scheduled, after the company confirmed it was OK (it was). He quickly got down to work, performing the maintenance on both the A/C and the furnace. He found an issue with the A/C, which he said he will report so that the company will schedule a separate service call. Once he was done, he cleaned up, reported the results, and concluded the service call. No muss, no fuss, just as it should be.

We had our AC serviced per our maintenance schedule. Miguel was very timely and professional. Highly recommend.

I was very pleased with my technician but very upset with the company...they came Wednesday for a repair...the part had to be ordered...it's now Friday and I get a call the part is in but they won't be here until Tuesday...that's a week difference...all diagnostics have already been complete and a simple replacement of a capacitor...they should make me a high priority over a new customer as I have already had my initial appointment...unfortunately for me I had a major water leak that caused damage to the basement and mold...I took time off work to remove and repair drywall...but there is no way in this heat I can under in the heat conditions...work like that has be done wearing proper protective gear...I am NOT a happy camper...

I received my Annual A/C Maintenance on my Lennox unit. My technician was Miguel. He arrived promptly and was courteous throughout the visit. He took the time to explain the work done & explain any concerns regarding same. Kudos to Miguel for his customer service

We received same day service Ted was polite and knowledgeable. Fixed the issue in no time.

We purchased a new furnace and heat pump from Limcan less than 2 years ago. We have had at least 6 service calls for repairs. Also, they do not have parts with them, even a fuse. We have had to wait up to 2 weeks for a part to be replaced. After one week we called, they said
"do you want us to order the part" YES, we have already waited a week..
As I am typing this I am waiting for a call to say they have the most recent repair part...
Also, they advertise 24/7 for repairs we always wait at least till next day, or longer. Would not recommend.

Andre was an absolute pleasure to deal with, after the Head Office organization missed my annual scheduled appointment and gave me the run around FOR A WEEK, a customer fro 21 years.

So it WAS a pleasure to have someone come out and clear things up, do annual maintenance/checkup on our HVAC System of a Heat Pump and Air Handler/Backup electric furnace.

Andre was courteous, competent and a pleasure to deal with.

I request that in future visits Andre be OUR REGULAR SERVICE TECHNICIAN - he would be hard to be beat.

He was thorough, yet quick and efficient, easy to talk with and get everything sorted out to MY SATISFACTION.