Reliable Independent Living Services

General Contractors
Toronto ON M5T
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HomeStars
General Contractors
Reliable Independent Living Services
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60%

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Reviews for Reliable Independent Living Services

Average customer rating:
8.2 10 (14 reviews)

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Jimmi
Jimmi
1 review Toronto, ON
9/10

Bathroom renovation

Ronny performed a bathroom change for my 80 year old mother which resulted in a much safer washroom and gave mom greater confidence as she used the washroom. We are very satisfied with his work. Specifically, he added grab bars, provided a side entrance to the bathtub, changed the shower heads, and also altered the door to the washroom. Ronny is very patient and his calm demeanor & reasoned approach allowed us to come to a decision on the various options. We would definitely recommend him to others.

Approximate cost of services:
$3,200.00
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Company Response

Hi Jimmi,

Your family was a treat to work with. Keep well and please call us if we can be of further assistance.

Regards,

Ronny

Mary and Frank in North York
Mary and Frank in North York
1 review Toronto, ON
10/10

complete barrier free washroom

My mother had moved into her seniors condo 9 yrs. ago and needed a barrier free shower, so Reliable put one in, that allowed her to wheel her walker right in. She really loved the independence! So when we needed a bathroom reno my husband and I decided to put the same bathroom in our bungalow, so we would not have any mobility issues as we aged. My husband has already had 3 hip replacements and I am having some low back issues already, so our bathroom is ready for any future health issues. Reliable Independent living services came in and did the job quickly, competently and with terrific results. We really recommend them to all our friends.

Approximate cost of services:
$12,000.00
Any advice to offer fellow homeowners facing a similar project?
Their job is very professional and the workers are very easy to have in your home and help you make decisions.
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Company Response

Dear Mary & Frank,

Thank you very much for your referrals and positive feedback.

We all enjoyed the experience!

All the best,

Ronny

Frank
Frank
18 reviews North York, ON
8/10

Bathroom renovation

I required modifications to my condo to make it more accessible for me in a wheelchair. Reliable was involved in the initial consultation and throughout the project. Changes were required as it was determined what was and wasn't possible in my condo. Reliable was always available. The work was completed in a timely manner and was thorough and complete. My bathroom looks great and functions very well for me. I struggled in my old 'standard' bathroom. It is now a joy :-)

Approximate cost of services:
$15,000.00
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Company Response

Dear Frank,

I'm glad that you are pleased with the outcome of our work. Thank you for your positive feedback.

Ronny Wiskin

May Onas
May Onas
1 review North York, ON
10/10

Porch Lift For Wheelchair

We found Independent very reliable, honest and with high level of integrity.

Suprisingly rare to find these days. Mr. Wiskin was open and very understanding. His humbleness and compassion for disabled has no comparsion, as he acts as leader for them.

For details you can contact through e-mail at may.i.onas@gmail.com or call me anytime.

Approximate cost of services:
$13,000.00
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Company Response

Dear Ms. Onas,

Thank you very much for sharing your positive feedback. It was our pleasure working for you and your family.

Wishing you all the best!

Ronny Wiskin

amanda/nazareno nesci in Richmond Hill
amanda/nazareno nesci in Richmond Hill
2 reviews Richmond Hill, ON

First Review

0/10

accessible bathroom reno, elevator hoistway construction

Dear Ronnie. How can you in good conciense omit pertinent details in regards to our contract. Yes you may be a licensed general contractor. but the gentleman you hired to do our work is not licensed in anything. you know full well the leak that prompted an electrical inspection was not because of the defective valve but because of the unsafe placement of the outlet and the omission of caulking around the tub that caused water to spill onto the outlet and cause a shortage while my son was in the tub. you passed inspection after you brought in a licensed electrician to correct the problems listed by the inspector. as i understand it the original contractor was given cease and desist order from the inspector and fined. as for the 3 doors that i repaired, you also know that your contractor did a horrible job the first time prompting me to do them again and i charged you 1/2 of my usual labor. You began this job in June 2010. We are now in Frebruary 2011 and you know full well that issues we have not even mentioned here still exist. We appreciate how happy you are to help us to resolve our issues. Our frustration is in the fact that there are so many issue for you to have to help resolve. You may have a full list of satisfied customers but your future customers have a right to know the truth about what happened with us. We will continue to share our experience with those people who are disabled or elderly and rely on companies such as yours to assist them. God willing you have learned from this mistake. I regret that you had to learn it at our expense.Paid top dollar for sub standard work. Contractor hired to do work unlicensed. Plumping leaks. unsafe electrical wiring. disgusting tile work. messy. disorganized. doors all not closing properly. we redid 3 of the doors ourselves. not completed 100%. were paid in full on time and we were made to feel we were being unreasonable and that the work was acceptable when it isn't.

Approximate cost of services:
$50,000.00
What could this company do to improve their services?
Hire qualified sub-trades
Any advice to offer fellow homeowners facing a similar project?
When you contract with specialized companies to renovate your home question diligently who will actually being doing the work and if you are not pleased stop it from the beginning before you are left with a mess.
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Company Response

Dear Mr. & Mrs. Nesci,

Your statement with respect to us hiring unlicensed trades is not fact. We are licensed general contractors and the plumbing & electrical contractors we hired for your project are licensed contractors as well.

As you now realize, the plumbing leak was a result of a defective control valve and PVC connections located within the shell of the SanSpa Walk-in bathtub made by Safety Bath that we installed in your home. We have corrected the issue with replacement parts sent by the manufacturer and have eliminated your safety concerns. Our electrical work was passed by an Electrical Safety Authority inspector, who's report indicated that our work was done safely & properly in compliance with code.

Mr. Nesci, the (3) doors mentioned in your complaint were completed by you. This was an acceptable request seeing that you are a skilled cabinet maker by trade and that you wanted the doors/trim to match the rest of the woodwork being upgrading in your home. We compensated you for this work without question, in full and without any hesitation.

I understand your frustration & concerns with the bathtub leak, as it took 3 visits by our plumber to discover the true problem while repairing the pre installed PVC pipes underneath the tub, (which were eventually replaced under manufactures warranty). Please understand that finding the cause of water leaks can often be difficult to pin point, and once we were able to find the solution, we did fix the problem.

We appreciate your prompt payments and are happy to resolve any other issues with our work that you are not satisfied with.

Your satisfaction and our reputation means allot to us.

Yours very truly,

Ronny Wiskin, President

Reliable Independent Living Services

*Note to public: Please feel free to contact us at info@reliableliving.com or 416-807-9773 to request a complete reference list of very satisfied clients.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliable Independent Living Services

Reliable Living® design and install barrier-free living spaces. We have the experience and resources needed in order to transform any home or business into a comfortable, barrier-free environment.
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