Window City

I purchased Window City windows for my recent home renovation. I had done a lot of research online beforehand and felt that their products were some of the best available on the market. So far the decision has been the right one.

We planned to renovated our home and after much debate we decided our best bet for new windows and doors was to choose Window City. The quality of the windows and doors was exactly what we were looking for and the service team was great too. I'd happily choose them again.

We live on a busy street where streetcars run all night and our concern was getting windows that would keep the sound out. The dealer recommended the triple glazed windows from Window City which work better than we could have hoped. Very happy we took his advice.

Thanks to the window city service team for their help. The multi point lock on my patio door wasn't aligning properly. They came when they said they would and fixed it on the spot.

I've been using Window City windows and doors for new construction projects for over 10 years. Their vinyl built line outlasts anything else I've ever used on the market. All their stuff is energy star compliant which is one of the questions that homeowners always ask me. Great choice.

Window City is the manufacturer of the windows I had installed about five years ago. They are single hung vinyl units with a tilt in feature. The tabs that keep the window in place for tilting in are not very solid. They gave way causing the bottom sash (which was up at the time) to fall in and smash the sealed glass unit. Luckily the interior pane held up and only the exterior one broke. I contacted my installer (Window land) who said it would be covered under warranty and that it would be replaced. They referred me to the manufacturer (window city) and it has been a giant mess since. The customer service rep I dealt with was incompetent and she had no clue as to what I was talking about. I began dealing with the service installer and he was adamant that I would have to pay to replace the glass, even after I told him that it was because of their defective product that caused the glass to break in the first place. Needless to say to get the ball rolling I agreed to pay for the cost of the glass (about $40 for the glass and $160 to install it). They sent out a service agent (after weeks of phone tag) and I insisted he check the rest of the windows. 4 out of the 9 operable windows had defective pins that were bent or broken all together. I was told that the glass unit would be ready in two weeks time and someone would contact me to set up the install. After four weeks of waiting I called them up and once again the customer service rep had no idea what I was talking about. They are coming out this week to finally install it. When I asked about what guarantees could be made to ensure that these pins hold up and I don't have another broken window. The service installer informed me that he could give me some pins to change out myself if I notice that they are starting to bend or break.
I have about 5 old basement windows that need replacing and I sure as hell will not use them again.

In 2010, I used a different vendor to replace the windows at the front of my house and was not really pleased with the quality. After a lengthy research of window companies, I selected Window City to purchase 12 windows to replace those at the back of my house. Their windows are much stronger and durable but best of all they look very striking and extravagant. My only regret is that I did not chose them also for the front of my house.