Frechette Lawn Care

Lawn Maintenance
31 Granger Avenue Toronto ON M1K 3K9
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Lawn Maintenance
Frechette Lawn Care
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79%

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Reviews for Frechette Lawn Care

Average customer rating:
8.8 10 (135 reviews)

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Private User
Private User
Private User reviews Toronto, ON
0/10

No interest for new customers

I read a good review about this company and I have paid the service fee based on their estimate in early May. I was told the first application will be 2-3 weeks. Two months had passed no one showed up. Whenever I called the company no one picked up as if they only work certain days and hours of week. Left voicemail twice but I they returned my call when I was not available and I called them back no one answered. In a meantime I had to start my front yard construction so I left the voicemail to cancel the service. I even emailed them not to show up anymore. The very next day at 8:15 am, they showed up so that I won’t be able to cancel anymore. I was disgusted by their actions. I had to tell the guy I have already canceled. Luckily I just happened to be outside. I deliberately didn’t pull out weeds this season because I thought they were applying weed control like they said they would. It’s unfortunate but the receptionist was never nice and friendly. I should have known that they are NOT interested in new customers. They may have running the business over decades but stay away from this company if you are a new customer.

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angela.n.walker in Vaughan
angela.n.walker in Vaughan
0 reviews Toronto, ON
2/10

Lack Service Timeline and Quality

When I signed up early April taking almost all their services they offer, I was told 1st application would be late April.

By May 13th they were still not on site and I had to call numerous times. In fact their line continues to go directly to voice mesage 90% of the time, no matter what time of day you call them.

Got our 1st application re fertilizer just before mid May.

The hardscape weed spray control 1st of 4, was to start, as per their commitment to me when I signed up, early to mid May.
We are now June 10th and still no hardscape weed control.

Meanwhile someone who lives 2 min drive away in our area had their hardscape weed spray 1 month ago.

Since I have not been able to get in touch with their office, as I had to leave 2x messages early and mid last week, I called one of the owners Jordan whom I had talked to mid May to advise him about my concern of no / late service.

That call with Jordan around mid May went well. I was not upset nor rude to him, nor was he, as I just wanted him to know about my concerns and issues with their level of service.

So there would be no reason for Jordan's rudeness today. He refused to take my call. All I wanted to tell him was I could not reach his office and left messages, and my concern about the VERY LATE 1st application for our hardscape weed.spray control.

Our hardscape weeds have grown crazy and many 9", 12" and higher ... it is crazy.

I was personally guaranteed by his office, upon signing up with their service, that we would not be left behind, as I was concerned since we did not registered with them until early April, as registration for such services usually happen months before.

I did not want to be left behind and not on their normall route of service.

Something to note ... Late May we got our overseeding application from them. Overseeding .... what a joke. There was barely any seeds on the grss / soil and their texh guy missed large sections of the lawn ... as it was evident as per our video alarm monitoring playback. I had to check because they left a service receiot stating all was good and lot was seeded, but we saw very little or no seeds. So to call their service overseeding ... what a joke.

They could have saved themselves the trip. We had to buy several bags of grass seed and truly overseeded our grass. I just could not be bothered to call and complain as I felt as per previous calls, the front office have a snarly attitude when I address my concern with their service and product once before that application.

Interesting as well, when their tech guy came mid May for their 1st application for 2021, which was the fertilizer, he too was confused why he just not apply the overseeding and hardscape weed control as he had it on his truck and he was on site. That since, yes, our 1st application occurred late, it did not make sense not to do the seeding and hardscape too while he was on site.

He said they are from Scarborough and since we are out in Etobicoke the drive alone does not make sense to come back later when such applciations can happen altogether and he had the time.

Obviously this company has huge logistic issues and cannot handle the client load, especially us who are further out west or even east from them, and are the rudest people I have ever met.

They were happy to get my money, promise great service, on time and attentive service ... and unfortunately nothing close to this has been experienced by us.

Obviously this long message should relay the level of dissatisfaction we have with this company.

I left a text mesage with Jordan, one of the owners, since he rudely hung up on me, gave him a short summary of lack of service and call back and my late hardscape application.

I advised him to call me back. Also reminded him ... the buck stops with him ... and all valid customer complaints and issues lye on his shoulders since he is an owner.

Let's see if he is an ethical business owner and does the right thing t resolve the issue or will he be just another company who just want our money and who cares about the rest.

2 of 2 people found this review helpful.
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Valerie in Toronto
Valerie in Toronto
1 review Toronto, ON
10/10

Always reliable and quality work

Have used Frechette for years. They phone the day before to let us know they are coming and leave a note and comments of what they did. They always provide quality service. Would highly recommend.

3 of 3 people found this review helpful.
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Company Response

Thank you Valerie!

Peter D in Vaughan
Peter D in Vaughan
1 review Vaughan, ON
10/10

Lawn Care

Ive been under the care of Frechette Lawncare for years now.
Would not let anyone else take care of my lawn.
Very reliable, professional and good at what they do.
Take care of Lawns!

Peter D.

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Company Response

Thanks Peter! Happy to hear.

Jo in Scarborough
Jo in Scarborough
1 review Toronto, ON
10/10

very satisfied customer

We have been customers of Frechette Lawncare for about 10 years now. A friend was kind enough to recommend their services when she saw how we were struggling to stay ahead of the weeds in our yard. We back on a parkette which is overgrown with dandelions, the source of our weed problem. I must say I was skeptical at first that a natural sourced lawncare program could have much of an impact. I was very pleasantly surprised! Thank you Frechette for making our yard beautiful again.

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Company Response

Thank you so much! We are always happy to hear from our customers.

Frank in North York
Frank in North York
0 reviews Toronto, ON
10/10

Lawn Care

We have always enjoyed the beauty of a great landscaped garden. We have relied on Frechette for over 20 years to provide lawn products and services that produce a Green and Healthy lawn throughout the year. We have received many compliments regarding the look and up keep of our lawn and have referred them to Frechette. We find their staff to be professional and courteous and highly recommend Frechette.

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Company Response

Thanks Frank!

Private User
Private User
Private User reviews Toronto, ON
10/10

Lawn Care

Excellent service and information! We have used Frechette for several years. They are courteous and professional. Their staff have excellent knowledge on lawn care. We highly recommend their company for all lawn care needs!

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Company Response

Thank you so much, lovely to hear.

Private User
Private User
Private User reviews Toronto, ON
10/10

Lawn care

After seeing a neighbours awesome lawn, I contacted Frechette Lawn Care to get them to do my lawn. I have used them now for a few properties. Great results and able to talk to them easily with any lawn issues. Strongly recommend them.

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Company Response

Thank you for your business! We are thrilled you are satisfied with our services.

L Ridehalgh in Markham
L Ridehalgh in Markham
0 reviews Markham, ON
8/10

Long-time lawncare service

Have used Frechette Lawncare services for well over 30 years...and that
alone should indicate our satisfaction with their reliable, friendly service,
and all for a reasonable price. Our lawn always looks great.

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The Stewart Family in Oshawa
The Stewart Family in Oshawa
1 review Oshawa, ON
10/10

Bruce Stewart

We have dealt with Frechette Lawn Care here and at previous Toronto address for in excess of thirty years, Service and all experience with the company has been outstanding.
We recommend highly

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Frechette Lawn Care

Frechette Lawncare is a family owned and operated business, servicing lawns in Toronto and surrounding areas for 50 years. We have an experienced team, on your lawns and in the office, that is ready to offer you lawn care that is effective and reliable. We are a responsible lawn care company, providing a healthy lawn that's healthy for you and your community.

Our season long program provides your lawn with frequent, light applications of perfect slow release fertilizer. This minimizes surge growth and eliminates any potential for leaching or runoff in your grass. This schedule also allows our technicians to monitor and address any problems as they arise throughout the season. Our fertilizers are custom blended, slow release, professional turf products made in Canada. They are a balanced combination of nutrients for your lawn. We fertilize your lawn the same way golf courses do theirs. Our fertilizers release nutrients gradually for a consistent feed all season long. The five applications include: spring, early summer, summer with kelp, late summer with kelp and fall fertilizers.

CATEGORIES
Lawn Maintenance
PRODUCTS
We offer natural slow-release granular and liquid fertilizer. Fiesta Weed Control is a organic, iron based treatment that targets broad leaf weeds. The Grub Control is an organic treatment called Nematodes that target white grub and chinch bug. We also offer delivery of Ice Melter Reactor throughout the fall and winter season.
SERVICES
We offer a variety of lawn care services that will help your lawn looks its best. Our basic program is our Natural Fertilizers, which is 5 visits. We also offer natural weed control and grub control products. Additional services include aeration, over seeding and complete lawn restoration.
WEBSITE
https://www.frechettelawncare.com/
YEAR ESTABLISHED
1969
NUMBER OF EMPLOYEES
40
PAYMENT METHOD
Credit Card, E-Transfer, Cash, Cheque
LICENSES
Ministry of Ontario Landscape Exterminator, Ministry of Ontario Pesticide Operator License
MEMBERSHIPS
Landscape Ontario, National Association of Landscape Professionals
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
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