Comfort King Windows & Doors Ltd

I ordered my windows more than six months ago. I was given an eight week timeline. About three weeks ago they finally called to schedule installation, but when they showed up thet only had half of my windows. It turns out that someone at their warehouse broke the other half. Of course no one thought to tell me this. Now it's mid October, the Green Ontario rebate deadline is looming, and there is no sign of the rest of my windows. The company has not even sent me the paperwork for the windows that have been installed, as I requested, so that I could at least get part of my rebate. As it stands, it looks like I will miss out on a $4500 rebate. Through all of this, the company had refused to take any responsibility, had demonstrated extremely poor communication, and has offered me no compensation. They talk a good game about customer service, but that's as far as it goes. Choose a different company!

******UPDATE - the company responded saying they would fix it u call and they said they would book something and still nothing 2 months later go with a different company *******Waited 20 weeks to have my windows and 2 doors installed . Balconey door trim peices weren't put on just left beside the door , pieces of caulking tubes left all around the outside of my house . One of the contractors broke his extension cord in my wall outlet and thought it was ok to leave it broken in there . Nail holes weren't filled . Caulking on the exterior of my home has holes in it . Honestly a complete rush job would not recommend , only good thing is my windows work nice other then one that leaks because it doesn't drain .

This was done so well! They were organized, efficient and polite. They were also super clean for such a dusty job. Everything was picked up, cleaned up and taken care of. Plus they got it done faster than they said. Lots of staff on hand who were incredibly well supervised as well as self directed in their work.

We know it is important to give feedback on a job well done.

On behalf of my husband and myself, I would like to extend our
appreciation for the amazing work done by Bill. He is a good team player
and very dedicated to his job and his clients. You bring your all at work
every day.
Thank you Bill.

Michel,
Your hard work and determination showed your commitment to your
clients. You are a great installer . A job well done.
Thank you Michel.

Kyle,
We want to extend our gratitude and Thank you for your
contribution in assisting in our window project.
We were happy with your service.
Thank you Kyle.
Good experience from start to finish.

Lynn & Dan Albert

Very simple and straightforward. No problems from signing of contract to getting the actual job done. Work was completed in promised timeframe.

The 2 employees that came home were on time and did a clean job, no mess was left behind. They were also very discreet and respectful.

Thank you!

I needed to replace my windows as they were not energy efficient (had to put plastic in winter). The salesperson gave me a quote the same day. The installers came on promised date. They placed rugs on the floor to keep area clean and vacuum as needed. They were friendly and professional, answering any questions I had. Finished product looks great. I have had neighbors comment positively.

The quality of the windows and doors is great and the install was done properly. Bill and Tim did a good job with making sure the new windows fit properly however the care and attention during the installation is another story. 

The installers were careless about trying to keep dust down in the living room. The entire living room space was completely covered in dust. I expressed my concerns about this but it didn't seem to bother them. When they moved to the bedroom they were twice as careless. The entire bed was covered in thick dust and debris. If they're not going to use drop sheets to cover furniture they should explain to the home owners they will make a mess. Having this much dust, debris from cutting wood all over my bed was just unacceptable. What a mess but I bit my tongue and let them keep working until I realized my antique dresser was a counter for their power tools!! I gave the installers his tools and said please not on the dresser!! When the installers were done in the bedroom I was watching him clean up, running the vacuum on the nightstands and dresser I cringed and told him to stop and leave the room. The smell of cigarettes was a bit much to deal with. The installer who was working outside was smoking and we could smell it inside. Maybe a bit away from the house would have been better, even more so since my wife was pregnant at the time and they were aware of this. 

Verbally the Comfort King installers were polite but coming into someones home for an install is a very personal thing and you would think a bit more common sense would be used. The products are great, the install was done right in the end but the job overall was sloppy as heck. I wouldn't recommend Comfort King to anyone based on our experience.

Absolutely impressed with Comfort King. I Couldn’t have asked for a better experience. All employees were professional, courteous and experienced. Will definitely recommend without hesitation.

I received EXCELLENT service -- from initial quote to installation of a beautiful fixed window. My service provider Athena, was exceptionally knowledgeable & patient in helping make my project idea become reality...and I am positively impressed with the outcome result.
Team members - Chris and Kurt demonstrated great professionalism & care in all aspects during the entire installation process. They were very neat, clean & pleasantly friendly -- I hardly did any dusting after they left.
I will definitely use the services of Comfort King in future!
Thank you so much -- Great Service & Unbeatable Quality of windows!

Good experience from start to finish. Knowledgeable sales personal provided all necessary detail/answered all questions. Site survey was professional and on time. Install was on time. Courteous installers. Care taken of bathroom area. Thorough clean-up. Caulking looks great inside and out.