Centennial Moving

My Girlfriend and I made the move from Calgary, Alberta to Toronto, Ontario and decided to choose Centennial Moving since they received great reviews from most people.
We booked the pick up date and paid the deposit fee, since we were in an apartment we needed to book the elevator and gave them a 3 hr time slot(12pm-3pm) for when they could arrive. They told us thanks for the confirmation and they would be there from 1pm-2pm. They asked me if a 72ft foot truck could fit on the street and I said maybe because there is an alley behind the building. I read other online review and noticed there would be an extra fee if the truck couldn't fit which is ridiculous considering downtown Calgary has a lot of tight spaces that aren't transport friendly....

Fast forward to the move date, I get a call saying that they have arrived. I go downstairs to let them in and realize that it is a totally different size truck/company "Miracle Movers". I've heard horror stories of people picking up your items and never seeing them again so I called Centennial to make sure what they told me was true. He told me that they couldn't fit a 72ft truck so they rented one from another company. I said it would have been nice to know since these are my belongings. It seemed like they did not care to inform me of what was actually going on, but we needed to be out that day so we continued to go ahead.
Our belongings were all loaded and we made a list for ourselves as well as labelled each item multiple times since the scribbles on the form they fill out are barely legible.

Fast forward to the delivery date...They show up to our condo 2 hrs early and ask if they are able to unload. Stating there would be a fee when I clearly told them not to come before 2pm since that was when the elevator was booked. I checked with concierge and no one was using the elevator at that time so I was able to use it, luckily.

We get our items unloaded into the condo and noticed that they are beginning to unload another persons items; furniture that isn't ours. We tell them that the furniture isn't ours and his response was "haha oh, well I guess we forgot to deliver it to the person before you." and took it back to the truck. Before we sign the papers we notice that they forgot to deliver some of my expensive personal items(collector shoes)$600+ which were plastic wrapped together wit my name written on it in permanent marker. I tell them this and they said to write it on the contract and file a claim with the office which I do.

The response from the office is less than helpful since they state they have no idea where my items went and maybe it was delivered to someone else. Of course at this point I know they weren't delivered to someone else and one of their employees took them because my girlfriend and I labelled every item thoroughly with our names on it to prevent this from happening.

At the end of the day my items are never to be found again and they are ignoring my emails. I paid a lot of money for this service and am hurt by how I was treated. My advice to you is that if you value your possessions do not use this company. The reviews may be good, but they are no different from any other moving company out there. I wish I would have picked up on their disregard for my personal items earlier. I guess you live and learn.

Thanks for reading and good luck with the move. I am only putting down a 1 since all my items didn't vanish into thin air.

Even though I am going through the unfortunate event of splitting up with my long-term partner, I am happy that I came upon these wonderful people with warm and kind hearts. They have been more than professional, I could feel their kindness and support while they were moving all my belongings into my new apartment. It was a complicated move since both me and my partner, moved the same day, but the movers managed their way through, and did everything even better than it was expected! Thank you from the heart, Centennial Moving!

I booked this company to move my daughter from BC to Ontario. They gave us a 6 day window when they would come, well the truck broke down ect..., we had to arrange someone to return to condo to be there when movers came as they were late by several days.
They were to store belongings and deliver them on a set day, for an additional fee of 375$.We arrived staying in a hotel the day prior to delivery, they demanded payment as was a Sunday...the stuff did not come until Friday, they refuse to give compensation or refund 375$When delivered they dumped it did not reassemble anything. The management was polite, but unwilling to do anything. The situation caused unneeded stress! Be wary!
The car was moved without incident.

I moved from Vancouver to Toronto a 2 bedroom house. I want to say thank you for the people that organized the move. The coordinator was very kind, told me all the information that I needed for my move. The movers came right on time. They worked fast and they are real professionals. It was very exciting to see how they work. My goods came in Toronto even earlier then I thought, because I asked if they can bring them in Toronto a little bit earlier. Thank you very much for good service.

Centennial did a great job moving our stuff from Penticton, BC to Toronto, Ontario. The movers were very quick. They explained the whole process from A to Z and were friendly and super efficient and put my furniture in each room and assemble back my queen bed. The entire moving process was professional to me and I wouldn’t hesitate contacting them again for future moves if any.

I would like to really thank Centennial for the amazing job they have done, professional movers, informative employees, clean trucks, all the process went very well, pick up and delivery was on time and this was my major concern but they managed to get my furniture on time, got really amazing experience and definitely will come back to Centennial for any of my moves or even in my network.

I had an amazing experience moving from a condo on Vancouver island to another condo in downtown Toronto. I had two guys come in right scheduled time and helped to disassemble my queen bed. I had a lot of u-haul boxes and they were both efficient with moving all the boxes and my furniture and some appliances.
We have a new condo building in Toronto and there were many other residential moves at the same time but this never stopped the movers to complete the job in just 3 elevator trips and everything was moved in and assembled and every piece of furniture was placed where we had asked them to.
This was certainly the best experience I've had with movers and will definitely call them again if I decide to move back to BC.

I have hired Centennial Moving for my move from Calgary to Vancouver and my experience with them was very good after i had some trouble in the past with several moving companies. Centennial were extremely hardworking ,very experienced and super friendly. The move went so well, all the charges were explained clearly and I was aware of all the process from A-Z . I'm very happy with Centennial and definitely will have them arranging all my upcoming moves. Thank you!

Centennial moved me from Calgary to Toronto and that was an awesome experience. When I first called them, the customer service rep was extremely responsive and super helpful in arranging for the move. The price I got was extremely reasonable. When movers came at the date of pick up they were excellent at communicating with us and completed our move super fast and safe. They even were able to assemble/disassemble my queen bed and so quick . It was my first experience with movers and I would definitely use them again if I move in future. They are trustworthy and have great customer service.

I have recently moved from Falcon Lake, MB to Toronto, ON with centennial and it was a great experience. I'm a bit picky person so I had to go through all the process  from packing the furniture and holding it to the truck I was really surprised with the way of handling the goods it was so careful and professional and was placed in the truck very secured I had to nothing to say  except a great job guys and i have received  my furniture in the same way with no little scratch. I'm so happy that I have hired centennial .again great job guys