Cayman Windows And Doors

Windows & Doors Installation & Service
76 Middleton Street Brantford ON N3S 7V7
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

82%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Cayman Windows And Doors

Average customer rating:
8.2 10 (58 reviews)

Sort by

Susan H in Brantford
Susan H in Brantford
2 reviews Brantford, ON
0/10

Windows

I had 3 windows replaced, one fixed and two sliders. The 2 sliders were supposed to pull into the house for easy cleaning, but instead they are the style where you physically have to lift them over head and take them out. My discussion with salesperson Mr Jackson was all about ease of cleaning my windows and how I liked the windows that swing into the house. I had other windows replaced by this company and dealt with Mr Jackson previously and those windows pull into the house. I have called Mr. Jackson with no response. I am not a happy customer and feel angry that there has been no follow up.

Was this review helpful?
Company Response

Hello Susan, thanks for your message.
I will look into your concerns and have someone follow up.
Regards, Cayman Windows
www.caymanwindows.com

lisa irene in Brantford
lisa irene in Brantford
1 review Brantford, ON
3/10

1 & only main front door, & every single other windows

Customer is Right? No Note in this Case
Fixture or reduction in price wasn't offer ed for the inconvenience.
Guaranteed , Promises, Satisfaction not applied whatsoever, but sad for such long PRESENCE as part of Society very known Company, how come we got unlucky w/those parts.
We wanted great workmanship, not cheaper & weaker job. A good completed Job is what we opted for & no less.
We get warned despite conflict work to try to get it right?
Nothing that was complained, made to be heard , Satisfaction was no less than another broken promise.
Honesty wasn't as promised. Disappointment was, why? Why should we get the short end of the stick?
our current winter couldn't have been more, for being a test of great windows, door that help 7 do save money on bills as a result.
This again wasn't case.
When we voiced opinion we were shut down every single time with some kind of alternate excuse to avoid at all cost to have to come back to the house to try to fix the home and whatever it was that was in need of being fixed so that our home was going to be this comfy home as Cayman said that they offered.
I don't for minute believe it has to do with price, it has to do with workmanship & quality of work we never got for us. We got wait, work, quickness, messes, non complied work, window nearly fell out of frame because was wrong size meaning too small, also it was window that was needed to be a same standard size dealt on & not receive this smaller one that Cayman Windows said was ok because was 'CLOSE' it wasn't, rather window that was far too small to the point that when an Aware Co-Worker & Thanks to above was another to save day when that same window almost fell out but was saved.

Regardless of promises, very few were done to satisfy. A 2nd time being on this page. Quality of product itself was great, installation wasn't. Most disturbing is how the front door was never straight to where a level would confirm same or at minimum an almost close result. proper nor straight. We tried to negotiate about the issues but never came to terms of firm agreement. Was rather long time for windows & replacement of door done. Compensation regardless of a previous deal to pay in full, was promised not broken. We have great exposure to public & if need be will be used, we promote or we demote work, company etc., is this case not great.

We believe & strongly beyond all else mentioned numerous times how it was super important in order for us to be happy we'd great wish to have storm door. Now w/one door we're blessed w/whatever weather is out doors. If there's snow it goes right up to face & into home because nothing shields door & draft. We have front covered veranda/porch that complete covers door & above. To lose comfort is way to lose customer/s. If customer if wishes not right? All our life we had screen door so we could open door on nice day & have breeze come in & not other air particles into our face.

To have Storm,/screen door I'd like to think there are companies that works w/current & future customers & making request a reality. All we got was that 'it would VOID Warranty on everything should we proceed beyond that strictly stated by Rep/Main worker that would break contract
That what we wanted all along would come back to haunt us financially, why so? Why should we not as customers have right to voice our preference from the beginning? That was not of satisfaction.

We want a storm door as we had always had every single door, house we ever had without this same issue 7 debates. We aren't made of money & so we can't alike Cayman states is to "Build a sun room & make porch enclosed entrance so we could install an after market storm door upon going into home & CAYMAN WINDOWS &DOORS knew Well this was only door in our home & no other. because we cannot afford to build 7 further pay out of pocket $$$$ monies to rebuild & modify as per property standards, would require City to check if all was proper for house.

I don't know about anyone else but I believe many considering would have say or 2 about same situation. We were denied following:
* Building wasn't applicable to be able to buy from Cayman's Windows & Doors as storm door wasn't.

One of other issue's that popped up was threat of voiding warranty. I ,we don't like to have whatever weather is out there go into house straight on in. Window will be fine other than few that were done, poor & 1 nearly falling out of frame. Was said on numerous occasions & followed up by representative's/workers, but no good can come of.

Was told was normal that what was done was typical workmanship. I fail to believe if many others in same boat that they'd too think this was ideal. I'd be lyin If I said I'd actually referred, i'd be as weak as the same person that recommended you to our home. So I don't know anymore of what to do or to expect because it's like talking direct to a deaf person, apologies for rudeness is speculated but The truth must be revealed. Some people need be made aware of what CAN be or HAPPEN, our case and all is sad

Was this review helpful?
Company Response

Good Afternoon Lisa Irene, I apologize for your troubles. I need to better understand what is actually going on - please call us so we can discuss the main points of your concerns.

Regards,
Cayman Windows and Doors
www.caymanwindows.com

Hillis in Guelph
Hillis in Guelph
1 review Guelph, ON
10/10

Window Renovation

Chad was amazing to work with he was able to get us in line with our budget. My windows were from 1960 and the transformation looks amazing. Highly recommend this Company. The crew's were very professional. I was blown away by their workmanship! Thank you so much this was the best investment we could make.

Was this review helpful?
Company Response

Thanks Mr and Mrs Hillis - we appreciate your kind words. If there is anything else we can help you with, please let us know.
Cayman Windows and Doors
www.caymanwindows.com

Joe & Linda in Oakland
Joe & Linda in Oakland
1 review Oakland, ON
10/10

replacement windows

Caymen replaced 7 windows. Delivery time was ahead of schedule. Sam & Jason the installers were effecient , & professional, although it took a little longer to install due to unforeseen circumstances they did a great job. They put down drop cloths, vaccumed and removed all traces of the old windows to complete the job. Absolutely love the looks of the vinyl trim but the best part, it pops off when you want to paint the room so no tapping of the trim required, what an ingenious idea, only downside 2 of the vinyl trims had some minor marring. Still the idea is genius.

Was this review helpful?
Company Response

Thanks Joe and Linda, We appreciate your review and feedback. Enjoy your new windows.
Cayman Windows
www.caymanwindows.com

#gettingannoyed in Brantford
#gettingannoyed in Brantford
1 review Brantford, ON
0/10

Replacing 5 windows and a front door.

Such a crappy service! Supposed to be 8 weeks from start to finish. Yet 12 weeks later and I'm having to call and follow up and nobody has the decency to call me back. I called at 8 weeks, again at 10 weeks and again at 11 weeks. Each time asking for a call back to keep me informed of the process... I'm still waiting. So close to cancelling my order and going elsewhere.

0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hello #gettingannoyed, if you can provide some contact information I can look into your order and try and determine where things are at. When I am back at the office on Monday, I will try and see if I can tell what order would be yours based on 5 windows and a door. I apologize for the delay - we try our best to stick to our approximate delivery times, but sometimes things happen to change that.
Cayman Windows
www.caymanwindows.com

J.Rennie in Brantford
J.Rennie in Brantford
1 review Brantford, ON
10/10

windows

After having several quotes from the spectrum of companies we finally chose Cayman. Glad we did! From the installation, to the quality to the after-care... Thoroughly satisfied. We even had a complaint on a couple of the windows exterior color (not quality) and there was no hesitation....they came and replaced them.

Was this review helpful?
Company Response

Thanks for the review - we are glad your are happy with the project. If there is anything else we can help you with, just let us know.
Cayman Windows
www.caymanwindows.com

Private User
Private User
Private User reviews Hamilton, ON
10/10

Bay Window

We had Cayman Windows install a bay window in our guest bedroom. They were wonderful to work with and we are very, very happy with the Window. They did great job and will work with them again.

Was this review helpful?
Company Response

Thanks for the great review.

Cayman Windows Team
www.caymanwindows.com

kevin.wilson
kevin.wilson
1 review Brantford, ON
10/10

Cayman provided and installed our entire home with all new windows (and doors to come)!

The quality of their work, their product and their crew were by far more than we expected! Pricing and timelines were are met and we are so happy with the outcome! They kept our home clean and I would recommend them to anyone looking for new windows and doors! We get so many compliments on our new windows - Thank you Cayman!

0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thanks Kevin, we are glad you are happy! Please let us know if we can help you with anything else. Don't forget about our customer referral program for your family and friends!
Cayman Windows Team
www.caymanwindows.com

J C.
J C.
1 review Brantford, ON
10/10

New front windows and California shutters and double sliding patio door with shutters between glass

Cayman staff were professional from the very beginning in their showroom until the job was finished. The installers did a great job and were courteous and polite throughout the installation.
I also had a follow up visit a few weeks after completion to make sure we were completely satisfied with our new windows, which we are.
I would highly recommend Cayman windows.

Was this review helpful?
Company Response

Thanks JC - We appreciate your business. If we can help you with anything else, please let us know!

Cayman Windows
www.caymanwindows.com

joes in
joes in
1 review Hamilton, ON
10/10

repair of installed window

When tilting window to clean, snapped a plastic foot of window. When I called, not expecting much, a repairman arrived (within 2 days) and at appointed time and fixed within 30 min--as well as suggestion to prevent a re-occurrence. Mightily Impressed!

Was this review helpful?
Company Response

Thanks Joes - We appreciate your business and kind words. Let us know if we can help in the future.
Cayman Windows
www.caymanwindows.com

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cayman Windows And Doors

Welcome to Cayman Windows and Doors.
We offer replacement windows installed direct from the manufacturer.
Call us today to find out how we can transform your home and make your living space more comfortable.
Windows, Entrance Doors, Patio Doors, Steel Doors, California Shutters.

Call us now: 905-972-9988

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Custom Windows and Doors in a number of configurations and styles.
BRANDS
Cayman Windows Plus Other Direct Parters
STYLES
Casement Windows. Awning Windows. Picture Windows. Fixed Windows. Single Hung Windows. Single Slider Windows. Double Hung Windows. Double Slider Windows. Shaped Windows. Bay Windows. Bow Windows. Steel Doors. Fibreglass Doors. Entry Systems. Double Doors. French Doors. Patio Doors. Sidelites. Transoms. California Shutters. Internal Grilles and Mini blinds.
WEBSITE
http://www.caymanwindows.com
YEAR ESTABLISHED
2000
PAYMENT METHOD
Cash, Cheque, Visa, Mastercard, Financing available on approval
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.