Hatton's Hardwood Floors Inc

Floor Laying & Refinishing
Calgary AB T2P 5E1
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HomeStars
Floor Laying & Refinishing
Hatton's Hardwood Floors Inc
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94%

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Reviews by rating (past 12 months)

Reviews for Hatton's Hardwood Floors Inc

Average customer rating:
9.8 10 (133 reviews)

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Justin L. from Calgary
Justin L. from Calgary
3 reviews Calgary, AB
10/10

Hardwood - Livingroom/kitchen

I decided on Hatton's for my living room and kitchen hardwood based on a recommendation from a friend and expectations were met and exceeded on all fronts. I was very impressed that Cal was able to estimate in advance exactly how long the job would take with the project being completed on time and on budget. Dustin did a great job with the floor and made the best out of sometimes tricky condo rules/regulations. I have a busy job and appreciated coming home each night and seeing noticeable progress. Hattons also went above and beyond in putting in additional base boards to improve the aesthetic appeal (no additional charge). I would certainly recommend Hattons to friends and family and will be working with them again shortly on my kitchen backsplash.

Approximate cost of services:
$9,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for taking the time to write a review and for your kind words. We are so happy with how the project turned out. We do take care to give accurate estimates so that our Customers know exactly what to expect, thanks for acknowledging that! We will pass your message onto Dustin who we are sure will very much appreciate it. We look forward to seeing you again soon.

Karen from Calgary
Karen from Calgary
1 review Calgary, AB
10/10

Refinish entire home and added new hardwood to master

My floors are beautiful. Great attention to detail, workmanship, and any concerns and challenges that came up throughout the job were dealt with professnally and promptly. I would use Cal and his team again.

Approximate cost of services:
$35,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you Karen! We take a lot of pride in our workmanship and Customer Service. We are very happy to hear that you would use Hatton's Hardwood again!

Jennifer Rayment from Calgary
Jennifer Rayment from Calgary
1 review Calgary, AB
10/10

Hardwood Restoration and Repair

Incredibly fast and the workmanship was perfection. The workers were well mannered, polite and funny. When they left, there wasn't a speck of dust anywhere and I had truly beautiful floors. Will definitely be calling them, ANYTIME I need work done. If you need floors -- only call them, you will not be disappointed!

Approximate cost of services:
$2,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

These are such great words! Thank you for taking the time to write the review. It is always so great to hear how happy our Customers are. Its also nice to hear that you appreciated the guys working on your project. Please don't hesitate to call us in the future! Thanks again Jennifer!

Clement
Clement
1 review Calgary, AB
10/10

Custom chevron floor pattern

I wanted to install a custom chevron pattern floor by my front door in the same hardwood as the rest of the house. Most places I called either didn't return my voicemails or didn't have the expertise to do it. Even though it was a smaller job, Cal made it work within my budget and agreed to help me out. Dustin installed it in roughly two days, I wish I could post a picture because it turned out really well, better than we had hoped.

In my opinion, it's not overly difficult to slap wood together, but custom designs is no joke, and these guys delivered like pros. Don't bother looking anywhere else.

Approximate cost of services:
$1,800.00
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Company Response

Thank you so much Clement. It's really amazing to hear reviews like yours. The Chevron pattern turned out great, we plan to post some photos on our website actually. We look forward to completing the project so that we can see the end result. Thanks for your kind words and we'd love to work with you anytime.

Scott Jarvis from Calgary
Scott Jarvis from Calgary
1 review Calgary, AB
10/10

Cork flooring installation

Cal helped us out in a ridiculous situation - went above and beyond what I would consider great service...

We had a 1-day window between getting possession of our house and figuring out how much cork flooring we'd need before the cork supplier closed for the holidays. Our lawyer's secretary screwed up the paperwork so we couldn't take possession in time. Cal actually arranged with the seller's real estate agent to meet at the house and do the measurements at 7pm so that we could place our order the next morning. Seriously? People still do stuff like that?

I don't know how Hatton's measures up to other companies price-wise because with service like that I didn't really care what I was paying.

Dustin installed the flooring for us and did a bang-up job. Not one even tiny mistake. Super nice guy, easy to get along with, and he also did more, in terms of moving furniture and uninstalling doors/closets, than I would've expected. It was like having a buddy over to do the job... except he didn't drink all my beer.

Anyway, no need to get overly effusive here, but clearly we're extremely happy with how the entire process unfolded, and the job is just perfect. Recommend Hatton's to a friend? You bet. Family? Well, only the family I like (:

Approximate cost of services:
$4,000.00
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Company Response

Thank you Scott! We are so happy to read this review! We always do anything we can to help our Customers out! We will also pass on your kind words to Dustin. If we can ever help you out again don't hesitate to call. Thanks, Cal

Heather Taylor from Calgary
Heather Taylor from Calgary
1 review Calgary, AB
8/10

hardwood floor refinishing

I was very happy with the quality of the work, however we did require one area to be redone as it wasn't properly sanded down- hence the 4 star rating. Given that this surface is our main living surface it was frustrating to have to move all our belongings twice. I appreciated that Cal worked with us to get a great end result.

Approximate cost of services:
$3,000.00
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Company Response

We appreciate all feedback so thank you for the review. Sometimes re-sanding doesn't go exactly as we hope and requires some extra attention, our sincere apologies for the inconvenience. We are happy that in the end you are a satisfied Customer, we always do whatever we can to leave a job with a good feeling between us and our Customers. Sincerely, Cal

Pat from Calgary
Pat from Calgary
1 review Calgary, AB
10/10

Refinishing hard wood floors

We contacted Hatton’s Flooring to refinish the hardwood floors in the living room, hallway and three bedrooms. After meeting Cal on site he was not only personable but was very knowledgeable. As the floors were in very bad condition, we were concerned that they may not be able to refinish some of the areas. Cal and Joel explained other options if the existing issues could not be refinished and the price variance. This project was completed on time and on budget. Both Cal and Joel were wonderful to deal with and the floors look absolutely amazing!

Approximate cost of services:
$4,500.00
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Company Response

We are thrilled that you love your floors! Thank you for the review, we appreciate any/all feedback. We do like to maintain outstanding customer service and be honest always so our Customer's have realistic expectations. Enjoy the floors. Thank You! Cal

Leslie from Calgary
Leslie from Calgary
1 review Calgary, AB
10/10

Birch Floors

Cal was really helpful. He gave us good information and advise on the refinishing of our birch floors. There was some patching to be done because of water damage, and it was done very neatly and blended in well. We are very satisfied with the work. The floors look fantastic! Thank you.

Approximate cost of services:
$2,500.00
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Company Response

Thanks for the review. We're very happy that you love the floors! Thank you for allowing us to work on your project.

Michelle from Calgary
Michelle from Calgary
3 reviews Calgary, AB
10/10

Hardwood refinish

Cal was great from the moment I called to inquire about his services. I booked an estimate and I appreciate that he had the courtesy of phoning me to let me know he was running a few minutes late for the estimate. I needed to repair, sand and feather old hardwood in the kitchen with new hardwood in the living room while I was gutting and renovating the kitchen. Cal was very professional and took great care to assess and explain the process. I appreciate that he cautioned me about the potential imperfections that can arise from patching the holes caused by ripping out a wall and joining 2 pieces of hardwood (versus some company who might try to convince you that would handle everything and it would be perfect). I was very pleased with the end result; the gaps from the old hardwood planks were fixed and the repairs, patching, staining and transition to the new hardwood is almost seamless! Cal was always quick to respond to e-mails through the whole process and was great at accommodating my constantly moving timelines caused by other tradespeople in my kitchen renovation nightmare.
I have never written a recommendation for a company but Cal deserves it. I also rarely think a company stands out enough to be worth recommending to others and I would not hesitate to recommend his services to my friends or employ him myself again. Thanks Cal!

Approximate cost of services:
$2,700.00
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Company Response

We appreciate your honesty and are very happy that things went so well. As the owner of a company I try to be up front about the process/outcome of patching into an existing floor so that homeowners have realistic expectations. We also work with/around other trades often so we are used to the commotion. We appreciate that you'd recommend us to others, thanks, Cal

Antoinette Brazil from Calgary
Antoinette Brazil from Calgary
1 review Airdrie, AB
10/10

hardwood flooring

The finished product looks amazing, we are very happy. High quality product. Excellent service, started on time and were very professional on the job site. Would recommend this company without reservation.

Approximate cost of services:
$20,000.00
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Company Response

Thanks Antoinette, thanks for allowing us to do your project. It was nice to do such a vibrant floor. Referrals are our best advertising so we always appreciate hearing that our Customer's would recommend us!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hatton's Hardwood Floors Inc

Hatton's Hardwood Floors Inc. was established in 2000; we are a small family run local business. We specialize in refinishing hardwood floors as well as renovations and supply and installation of new hardwood. We offer excellent Customer Service; just read our homestars reviews and you'll see! We are a member ...
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