Canadian Water Conditioning

Although I read a couple of not so nice reviews, I took a chance on Canadian Water Conditioning because of a conversation I had with them at a trade show last fall.

The installer showed up on time and was very nice (I ask a lot of questions).

The work was done quickly (removal of old system and install of a new one) and was done neatly.

I WILL recommend Canadian Water Conditioning to others and hope that they keep up the good work!

My old water softener died after 25 years, it had never needed servicing. I bought a new one from Canadian Water Conditioning 14 months ago. Recently it started to leak. They sent a service man who spent over 2 hours here and found 2 cracked gaskets. The gaskets were no charge but I had to pay for the service call, $211. I noticed another review here with the exact complaint about gaskets and customers having to pay the service call to get these obviously inferior gaskets replaced. This is terrible PR. Note to potential customers, don't buy from this company! Note to CWC, get better gaskets!

I bought a new water softener from this company in January 2010. I was pleased with the knowledgeable and friendly staff. I received excellent service - on time, they gave me a great deal, for great products, and provided good advice and an excellent maintenance schedule. I would recommend this company to anyone looking for water softening and filtration services.

We bought a new water softener from this company in August 2014. Six months later (February 2015) it began to leak water. The problem were faulty gaskets which even the technician admitted should last for years. The company only provides a 90 day warranty for service and as such charged us a full service visit to replace the defective gasket, although they did not charge us for the price of the gasket (maybe cost a few cents) that was covered under a 5 year parts warranty. The supervisor to whom I voiced my complaint did not get back to me the next day as she promised or even the day after that. I called her back on the third business day and she upheld the decision to charge us the $132.55 service charge which includes a charge to use a vehicle to make the service call. I find the whole experience to be unacceptable business practice and very poor customer service. As such I will not use this company again and I will not recommend it to anyone.

We had a leak on our Water Softner that is a rental with Canadian Water Conditioning and we have had this rental for over 6 years. Today we had a leak and water spraying everywhere we called the 24\7 service line and were were told they do not have any one working and we received a call from the accounting manager. NOT a Technician. She advised us that we had to book an appointment for service and we could do that on Monday. I am not impressed with this service and we will be telling our friends and family!