Shane Homes Limited

I have a foundation crack, roof is leaking at three different spots, worst quality cabinets ever installed despite paying $28,000 for it. Sales people just there to sell you with a big smile, so they can pocket in big commissions but you will suffer with paying mortgage and fixing problems till you own one of the homes built by SHANE HOMES.

Where do I start from with Erin? I did my research on every Home builder available in Belmont and I can confidently say that Erin, the area manager for Shane in Belmont, is the best! She worked within my budget and actively paid attention to all my needs and concerns. At every step of the way she gave great professional advice that truly served me as a customer and not her earnings as a sales person.
Trust me when i say if you are looking for quality, style and affordability, Shane homes is a great choice to buy or build with.
Did i mention that even after sales, Erin responds to me with promptness and transparency? Thank you for doing an amazing job Erin! I can't wait to move into my new home :)

I cannot stop saying good things about this company. From start to finish, AND beyond they have made our first home purchase and enjoyable experience. Jammie and Anita, at their Hillcrest show home only cares about helping you to the best of her ability. Their designs are top quality and so are their materials and finishing. I implore anyone looking for a house to check them out. I looked at hundreds of show homes and Shane Homes was by far the most impressive builder that we saw.

To all Calgarians,
We’re hopping after reading this feedback letter Shane Home will provide good service to us (3- and 1-year inspection) and their future customers.
We bought a house from Shane Home because referred by my friend and we thought Shane Home is very nice and good builder, but we’re very disappointed with the process we need to go through because we caught so many mistakes before and after built, Shane Home has not built a house as per our building plan and customer requested and many things that were missed by Shane Home and their suppliers.
1. When we started our appointment with Kim Chapman, interior designer we thought she would guide us for what to choose, what not to and what looks best in our house, but she didn’t even guide about Interior / Exterior things for our house and we paid extra price due to lack of guidance and information that we were expecting from her. Here are the examples of her mistakes.
• Exterior Door – On our first exterior appointment with her, she didn’t show us upgraded doors and just showed us the Standard Door. Because of that we selected standard door but after just 1 week we selected upgraded door because she didn’t show us upgrades doors on exterior appointment, but my friend told that Shane home also has upgraded doors and then we came to know about it. We emailed to Kim after 1 week that we would like to have upgraded door, but she said we need to pay extra cost $350 for late charge and changing the door because we already signed exterior selection on appointment. “WE PAID $350 EXTRA FOR HER MISTAKE”
• Quartz wright charge - We upgraded quartz to 3mm from 2mm and asked Kim so many times how she calculated $650 weight charges on quartz but she was just providing me cabinet drawing so after I talked with my referred friend who bought house from Shane Home(Cornerstone) and he told me if quartz/granite size is more than 28 sq ft then I will get weight charge; I talked with Belal about weight charge and he told me that charge is legit and in my house kitchen countertop is more than 28 sq st but confirmed with Kim again that at which location in my home Shane home charged me weight charge she said it is for Island so I calculated Island square foot by myself but it was not more than 28 sq ft so I asked again and again but she was saying all charges are correct as per estimator so I gave up and told me to count square foot by myself. “WE GAVE UP”
• I spent 2 hours - When our kitchen was building at that time I spent 2 hours and measured quartz size on countertop and Island which was not more than 28 sq ft and so I emailed kim with all details and pictures then she gave me credit for $650 for weight charge because Shane Home supplier didn’t charge it. I MEAN LIKE HOW COME SHANE HOME IS CHARGING TO ME or CUSTOMERS WITHOUT CHECKING WITH THEIR SUPPIER AND CUSTOMER NEEDS TO SURRFER BECAUSE OF SHANE HOME MISTAKES. WHY CUSTOMER NEEDS TO TAKE HEADAHCE FOR SHANE HOME MISTAKES???????. If Shane Home didn’t charge me $650 initially I could have spent that money on somewhere in my kitchen or house.

• Laminate transition strips - On interior appointment day Kim told my wife about Laminate and Tile transition will be smooth and my wife asked her to show pictures or samples of transition but she said Shane home don’t have Transition Strips, When our home was building and after built I emailed Kim, Nessir and Belal but they all said they can’t do anything about Transition “LOOKING BUMPY TRANISITION STRIPS”(SEE ATTACHED PICUTRES). I told them “IF SMALL KIDS COULD FALL OFF FROM BUMBY TRANISITION STRIPS THEN SHANE HOME WILL BE RESPONSIBLE FOR IT still they said THEY CAN’T DO ANYTHING ABOUT TRANSTION.”

2) When our house was building we found so many major and minor mistakes by supplier/Shane homes.
• We choose knock-down ceiling and supplier installed popcorn ceiling – Rectified
• Knock-down ceiling in closets: - When our house was building we noticed there was no knock-down ceiling in our closets and we talked to Belal about it and he told he has not idea about it and we are the first customer to ask him about it in his 10 years of experience. We were totally socked and then he found out there should not be knock-down ceilings in closets.
• Wrong Laminate installed: - Supplier installed wrong laminate and Kim emailed us to see if we like wrong laminate or not, A thought comes in our mind we should stop the process of building home with Shane Home, but we leave it and told Kim we didn’t like it at all. Supplier corrected laminate in 4-5 hours. I checked laminate again and we found supplier mistake again with some laminate sheets as they some sheets were looking completely different as per our selected sheets, so we email Kim and Belal again to correct it – Rectified
• Waterline: - On orientation day we found missing waterline for fridge – Rectified
• Wrong Gas stove installation- After orientation day and before 2-3 days before our possession day we found accidently that they installed wrong gas stove in our house and then we talked to Kim and Nessir and they told you guys need to talk to train appliances and we can not do any thing about. After it got corrected on our possession day – Rectified “SO WHY WE NEED TO TALK TO SUPLLIER EVERYTIME TO GET CORRECT THE THINGS”
• Living room Show case Box: - We requested to Belal before and after the signing the agreement that we would like to have show case box under the wall mount TV in living room and we also showed him a picture how we wanted to have and then he told us i will find out let us know about it. Then we did follow up several times to get information of it and he informed us that we need to wait until the framing walk trough appointment and on that day service tech told us that we need to talk before framing and Belal was present at that time and he then told ohh now we can not do anything as there was hitting lines were going trough and plumping lines were already installed. SO, WE NEED TO COMPROMISE OUR DREAM TO HAVE SHPOW CASE BOX UNDER WALL MOUNT TV.

3) Mistakes found after we moved into our house

• Missing towel bar on En-Suite bathroom and on possession day we found towel bar left in our house for us to put it on???? - So, we asked Belal why it is missing, and he told me we need to check and make sure everything is correct and as per our request, Towel Bar issue rectified after we moved in. I asked him and Nessir does “Shane Home has checklist what customer requested?”. They both told yes and Belal told me “We checked when we got bill from supplier”. I mean like really this is how Shane Homes follows on checklist and customer request.
• Split switches/lights: - We requested to Belal to split the switches for the lights (Outside Laundry Room and Bonus Room) – BUT HE FORGET PUT ON CHANGE ORDER on Sept 29/30, 2018 and WE DIDN’T EVEN CHECK BECAUSE WE TRUSTED SHANE HOME AND BELAL. After we moved into our house we noticed 2 lights are burning at the same time, so I talked with Belal about this 2 weeks ago, but he told I didn’t request, and I mean which customer wants to burn 2 lights at same time???, He told can’t do anything about that. He told me then he already mentioned to me cost $138 to put extra switch on when I signed the final plan with him (HE DIDN’T EVEN TELL ME ABOUT THE COST OF THE SWITCH)- Rectified
• Reinforce Lights: - We requested to have reinforce lights in our house that has been done but not like my friend home (Who bought Shane Home house beside ours). My friend got 2 switches in his rooms 1 for light and 1 for ceiling fan and in my home, I got only 1 switch for both. When I talked with Nessir and Belal about this they both me “DON’T COMPARE WITH MY FRIEND” But I asked then “why not” even both houses are built by Shane Home and we followed each other houses since we singed the contract with Belal. So, I requested I want to have exact same way as my friend has it then they told me it was supplier mistake who put 2 switches and it shouldn’t be 2 switches. I UNDERSTOOD AGAIN BOTH ARE POINTING TO “SUPPLIER MISTAKES”.
• Peephole or Eye viewer in Exterior door: - Our friend and we selected same exterior door and our friend got peephole on it, but we did not, so we talked to Nessir and Belal about it and they said STOP COMPARNING HOUSES, but I said WHY NOT?? If builder same, we need to compare the house because we both selected same Exterior Door and we paid extra $350 for the door because Kim didn’t show upgraded door – Issue rectified

Our question – Does Shane homes have checklist what has been done and what not as per building plan and customer requested????? I’M SURE SHANE HOME DON’T HAVE IT.

THANK YOU FOR READING THIS FEEDBACK AND HOPOING SOMEONE FROM SHANE HOME WILL FIXED THE MISTAKES THAT ARE LEFT OUT.
Thank You,
Patel

We are a immigrant family in Calgary so naturally we were excited to build our first home in Canada. We picked out Shane Homes thinking we were working with professionals, but we were wrong the services we got from their representatives at the office in Nolan Hill community was nothing but lack of integrity and dishonesty. We were used and played as fools our house is almost four years old , but unfortunately it has a privacy concern the houses on both sides to ours can conveniently see the inside of our own from their. What a same ! Shane homes left us in such a terrible situation cos of their poor professionalism. "Too many cooks sure spoils the soup" They make their customers like us regret building with the company.

We bought the house in March this year. First of all the sales center for duplexes in cornerstone NE is very unprofessional. Knowing that we were first time home buyers they never informed us on the space between house and the garage if you get a corner plot. There were no floor plans they went through with us. When we went to complain they didnt even have courtesy to get back to us and offer something in return because of their staff being irresponsible. The only thing we were told the sales staff you dealt with is no longer with Shane Homes. How does that resolve our issue??. Secondly on their inspections we told them that the laminate flooring is making quirky sounds it's like we are in a playground, they sent two contractors they both inspected and said its true but the Shane homes staff tried to cover their back and put the blame on the humidity levels while we can actually see the flooring is loose. They asked us to put it under home warranty. Such a nuisance home builders that really dont care after they have made the bucks from you. Their paint is also cheap one of my friend bought the house from Shane homes at the time of inspection the technician himself admitted they use cheap paint too. Not worth buying homes from them I strongly recommend NO NO NO.

Furnce blowing cold air they put in cheap Furnce didn’t work properly .Shane home didn’t done anything I spoke to other Furnce companies every one said that Furnce has only one stage Furnce they can’t do anything need new Furnce to solve the problem that cost me almost 5,500 .They are unprofessional care less not honest they didn’t stand up what they said.Shane home uses cheap quality materials I spend 50,000 upgrades . I am not happy with their service and their materials not recommended.

A major issue we are experiencing is a water leak in our basement from the foundation wall. We started seeing water appear in our basement approximately 3 years ago and it became progressively worse as time went on. Every time it rains water comes into our basement like in the image below. Very frustrated cause we called Shane about this and they didn return our call.
Skylight leak in Our bonus room (is so cold in winter we can't sit in the room) stipple constantly falls from ceiling onto my tv
The bath tub was damaged before we even moved in : big crack (photo below)
Our furnace was badely damaged before we even moved into our home and the door doesn't even close nor stay on (photo below)
Our floor creeks and makes noises even when I'm not walking in that area (caused tile to come loose and grout to crack: (photo below)
Our pipe just burst (photo below)
Our driveway concrete is dipped in the middle
allowing cold air to blow in from the seal
The very worst part is the stairs ( take a look at the photo) it is not built to code: look at the glue and wood shims that were added" how did the inspector miss that
THe worst part is that they didn't even care to fix one thing

We have owned our home for 6 months now and have had issues since day one. We were guaranteed to customize our home to however we liked and we had the drawings approved and everything was wonderful. When it came to the actual building, they told us it was not possible and there was nothing we could do about it. Until we continuously escalated the matter to management they finally decided to accommodate us for something they already signed off on and promised.

After a couple days of moving in, we realized that the layout for the door was not corrected and was causing a dent on our fridge. We took off the door knob and brought this to their attention, the issue was mentioned during our final walk through that it needed to be corrected. Problem was not corrected and we moved in. No response for 3 months even though we constantly asked and called for an update. Finally, during our 3 month walk through (which was 1 month late) the technician came in and we brought the issue back to life once more. After 2 months of getting the parts in, we finally had a technician come back to fix the door.

The first week we moved in, a City of Calgary inspector came in gave us a notice that we were illegally living in our home because it had not passed the final inspection due to the smoke detector and the furnace. I later find out that we were pushed to take possession early because Shane Homes wanted to meet their year end numbers. What kind of company jeopardizes people's lives because they want to meet year end?

Now, this is our first winter, and we have found a wet spot in the corner of our master bed room, away from the ensuite. We always turn the fan on when we shower and we even wipe our windows so that the condensation does not ruin walls. We called and spoke with the technician and they gave us an excuse saying we did not turn on the fan and turn down our humidity. I called him on this bluff because as soon as it was below 0 we turned our humidity down to 5 (which is below what is required). He promised that a technician will come in to take a look because it is still within our 1 year warranty, but instead I got an ignorant email from their office saying that they were going to do nothing about it because we caused heavy humidity within our home. We brought a friend that is a build in to ask for their expert advice and they said this is due to the wax panel being misplaced.

We are so shocked and frustrated, we have no words to describe what a painful experience this has been. Sadly, we have already made this mistake and hope that this will help any future buyers want to purchase a home from this horrible company.

I am building my house in Redstone Calgary, AB with Shane Homes.
In the beginning I was very happy but I don't like Shane home any more.
Shane homes gives you price grantee but I found it is just a joke.

I talked to Area Manager up to the president but no one try to take any action everyone is trying to pass the time.

My price would be $406036 for a 1554 SQf house ( before extension and upgrade)

Now a days the price of the same model hose on the same lot (1554SQF) is only $ 380000 but they are not giving me price difference.

They just trying to explain me the house base price is still the same.

First of all the Lot price never changes according to the builder.

If lot price remain same how come new customer paying less amount then what I will pay for same model of house in the same area and same home next to me.

I have already paid 5% to builder.

I don't know what else I can do to get this resolved.

Please advise me....

Thank you

Thank you
A Redstone customer (Calgary, AB)