Basement Technologies

12 years ago, BT repaired two cracks in my basement foundation. I experienced my first problem with that repair, a few days ago. An early thaw, combined with very heavy rain resulted in massive amounts of water around my home. One of BT's repairs developed a small leak, dripping into my basement. Yesterday, I called BT at 1130 am and left a message. My phone call was returned at 230 pm (by a very pleasant and helpful lady). She took my information. She called a second time, at 4:30 pm to say that a technician would be at my home on the following day, at 1000 am. A BT technician attended, as scheduled and on time. I was struck by his clean-cut appearance and polite manners. I watched as he performed a thorough and speedy repair, then cleaned the site. Full marks to BT for speedy contact by their office, a terrific response by their technician, and for honouring a 12 year old warranty. 5 stars!

This company is outstanding. When my 85 year old mother's basement sprung a foundation leak at 5pm on the Friday before Christmas, General Manager Randy came out personally to look things over. He easily spent over a half hour trying to work out a way to manage the fast flowing leak, especially considering the only drain in the basement was about 30' away. He promised to return the next day (Christmas Eve!) with his son as he'd already let the rest of the company go for Christmas vacation until January.

The next day, Randy and his son came over and jury rigged a tube system to trap the majority of the foundation leak and run it safely to the drain. This is not a permanent fix, that will be when they return in the spring when the ground is soft enough to dig to fix the foundation from the outside; this was simply to hold us over a three month period. It's not perfect, and we knew it wouldn't be, but it has really saved us and the contents of our basement. 95% of the leak is diverted and while the remaining leak has been problematic, it's been manageable.

Randy and his son gave up hours of their Christmas Eve to help out a family whose own Christmas was about to be ruined. This is a company that is not only skilled and imaginative when handed a tricky problem, but a family-based group with real heart who will clearly go the extra mile to help out those in a real jam.

Cannot recommend them enough and wouldn't hesitate to have them back!

Our basement flooded in 2014 and we hired Basement technologies to locate the issue, fix it and install back flow valve etc. the work was done on a timely basis, they explained clearly what needed to be done and why. Very professional, great workers, cleaned up each day as the work progressed. Very happy with the results. Basement is now completely dry and the work has been tested numerous times.

I was extremely disappointed in the communication with the company and the crew. Unfortunately since the work was completed a drought has arrived and a true test of the work has not happened. The crew was undependable, insisted on music loud enough to be heard over the jackhammers or they would not work. Beer cans were found in the dumpster. They left the plumbing and electricity hanging as they do not reattach things to the walls that they take down. Dust prevention was only used sporadically. The wall membrane was poorly put up. It is blousing and unsecured at the bottom. The workers were yelling at me and I was so upset that I had a neighbor over, and he made them leave. After a few weeks some of the concrete they replaced is still not dry and I do not mean where the new lesser grade concrete meets the old. Also did not get the warrantee mailed to me.

I hired Basement Technologies in March to fill cracks in my basement wall and in April to install a sewer mainline backwater valve. I really like the staff at this company. They were super at communicating and getting the work done, and neatly and in a timely way. I would hire them again.

I had Basement Technologies come in to repair a sewage backup in my basement. The guys were friendly and extremely knowledgeable. Showed up on time and even worked late to get my basement cleared up and protected with a backwater valve installation.

Basement Technologies handled everything! They got the locates, pulled the permit and took care of all building inspectors. They waterproofed the entire house which stopped all water leaks from coming in. Friendly service, great crew!!!

We got to know Basement technology guys thru our insurance, for flooding in our basement.
They were horrible, what was supposed to be a two week project , landed up being a 6 month project last year, ruined our summer.
Beware of the workers they hire, they don't show up and if they do , then they are stoned or drunk.The work place was left littered with cigarette butts and tim horton cups.It was so hard top get any communication from them
My advice: Avoid them and you will save yourselves from a lot of stress.

I had a few cracks in the walls that was slowly letting water in. I had the work done before it became a hige problem and they came in and did a good job. Other than the concrete dust all over the basement the job was done well. I had it done 5 years ago and everything has been great, no problems. I had them come back to do another part and they were courtious this time about the concrete dust and mixed everything outside. Great work!!

Needed to fix water problems before finishing a basement. The company came in and knew exactly what the problem was. They worked quite fast and solved the problem. Tested for water leakage after and no leaks. Now I have dry basement! Now I can actually finish the floors without worry.