Haven Home Heating and Air Conditioning

I am very pleased with the teams at Haven Home Care. One phone call and a "tech" was at our house within hours for an assessment. Once we said we wanted a new furnace, a sales rep was there within the hour. "DB" was extremely professional, providing us with lots of options and explanations about what Haven could provide. He spent over two hours with us, making sure that we were satisfied with our purchase. He was very patient, never pushy and seemed to have our best interests at heart. Nice guy! All this was on Wednesday. Friday morning Matt and Kenn were at our door by 8:15 and went right to work. By 5:40 we had a fully functioning furnace, done the right way! These guys worked diligently all day, and it was a pleasure to watch these two professionals performing a host of technical operations with confidence and great competence. They were never flustered and had a positive rapport with each other that meant the job flowed very smoothly. They each understood their roles and rarely had to pause to figure out what came next. Clearly, this was not the first rodeo for either of them. They took obvious pride in their work and now I'm the proud owner of a fine new Haven furnace.

Our boiler had an unexpected failure Saturday Feb 09/19. We no heat nor hot water. A call to the service tech on-call put us on his list, he had several other calls ahead of us but when he arrived he went right to work diagnosing the problem. We needed a part not stocked in Kingston. We have a small propane gas stove in the living room and put it to work. I put the electric hot water tank back into service (not removed when we converted to a propane combi boiler). When part came in it was quickly installed and had us back up and running. Many thanks to Danny and Brendan!!

Scott, Rob, and Andrew came to install our new furnace. They started and finished on time. Were highly professional and easy to talk to. They did a fantastic job and left the basement totally clean. Thank you for a job well done. Mr.&Mrs. Akl

Matt B and Will H did a great job in getting a new furnace installed and running for us when our old one decided enough was enough. Quality detailed work and proper cleanup after. Thanks!

I was very pleased with Scott and Rob being so punctual.
They where very careful bring in new furnace and removal of old which was larger than the new.
Installation and clean up both inside and outside was much appreciated.
I was given clear instructions on operation and location were to install the filter.
Scott and Rob came to work, there was no wasted time.

Scott & Rob arrived on the coldest day in December to replace an old

heat pump. Scott also had to disconnect the old heat coils from our

furnace with very little space to work. They were pleasant and very

efficient and we are pleased with all the staff at haven

Looking for a stove for our basement.
Home Haven - Herb was very good.
People at 2495 Princess Store provided lots of choices.
Scott,Rob,Sean & Awrie (spelling of his name ?) installed on Christmas Eve.
Excellent service and workmanship.
Very clean, prompt and helpful.
Will recommend to our friends.

We had Scott and Rob from Haven Home install a heat pump unit and two indoor units. The product is great and the install was seamless. I would easily recommend. Many thanks!

An emergency job...I had ordered a new furnace, but my old furnace failed suddenly. I was immediately rescheduled. The very next day, and technicians Scott and Rob arrived with new furnace and other replacement parts (e.g., furnace pad). During the installation, they discovered that the old duct work had been poorly installed (e.g., gaps between incorrectly measured or cut pieces were not joined physically; rather they were "jimmed together" with gray duct tape; a small duct had been slide into a larger duct opening, and again, the difference covered in gray duct tape). Scott and Rob immediately stopped the installation, remeasured and return to their shop to build correct sized and correct fitting pieces. The finished product is a much more effective system delivering sufficient quantities of warm air throughout the house. The job took an entire day (10+ hours in a crawl space), and I was kept informed continually of progress, additional work and other issues they observed. I am very happy with their effort and work.

Great service and very professional friendly service by technician Gary. Highly recommend. Beautiful work. Great service. Had a problem w the flame Gary came and fixed it and spent time fixing the log set up and answering any questions