Superior Air Duct Cleaning

Hello, Although we appreciate feedback from our customers, regardless if its good or bad, I think you may be mistaken on the company that serviced your home..There are at least 2 other un certified companies in the GTA with names very similar to our operating name.The first and most important point I want to make regarding your complaint is that we do not currently or have ever repaired furnaces. We are a specialty service company offering one service only, and that's duct cleaning. We would have absolutely nothing to gain from intentionally damaging equipment as there is no way it would benefit our company in any way whatsoever. We do not repair, service or replace furnaces so again there is no way it would benefit our organization to intentionally damage your equipment. What your accusing us of is very offensive. I would really appreciate if you would call into our office to discuss this and to clarify who it was at your home and service date to confirm it was us. We have been operating in this industry for over 11years now and knowing all of our staff personally there isn't a single technician that would ever intentionally cause damage to a homeowners equipment. Again a call to our office would be much appreciated as I feel like this has been an unjust review and a poor reflection on our company. Thank you.

Good afternoon K.
Thank you for sharing your experience. Its good to hear that you were a returning customer and still very satisfied with our team. Jeff and Mike are a great team that both offer various skills and compliments each others strengths.

We look forward to seeing you again in the future and wish you all the best until then.

Hi Marco,

Thank you for writing in with your review. Luke happens to have over 15 years of experience in this industry starting off part time while finishing university so I am not surprised with your satisfaction. Encouraging the education of our customers is essential in ensuring that you know what to expect from professional air duct cleaners. This is more important than ever as we find ourselves in an industry plagued by poorly operated companies. Thanks again for your review and we wish you all the best.

Hi Aleem,
We really appreciate you taking the time out of your day to share your experience we potential future customers. Helder has been with Superior for over a decade now and is focused on our prime objective-complete customer satisfaction. I can see by reading your review he has once again attained that goal. Thank you once again for your review and we hope to see you again in a few years.

Hello Martin,

Thank you very much for writing in on your experience. It really does sum up what we strive for here. Customer satisfaction is at the top of the charts on our goals and making sure we respect your home as if it were our own is a way of showing that we care. I would also like to say that you pointed out that the price was as expected. This is because we are not in the market of hidden fees. Our pricing is laid out in advance and you are made aware in advance of any fees that you may incur prior to the service being performed. Thanks again for your review and all the best in the future.

Hi Moiz,

Thanks for the great review. Jeff and Mike are a great team and we often get positive calls on their service. I'm glad to hear that you had a good experience with our company. Over the last decade in business we have built a very strong reputation in this industry through our commitment for providing a quality service while taking great care in our customers homes. Most of us here are homeowners as well so we do our best to ensure we treat our customers property as we would want them to treat ours. It was good that they also showed you some before and after pictures so you could see what we did. This always helps when your unsure on how effective our service can actually be. As an educated consumer I'm sure you do your research and as many people often learn the hard way, when it comes to telemarketer and your $99 specials; if it sound too good to be true, it usually is.

Have a great day.

Hi Rosanne,

Thank you for writing a review on your experience with our staff. It is very common our guys go above and beyond their scope without additional fees on reasonable amounts of additional work. I'm glad to hear that they were able to help you out.

Thanks again and have a wonderful day.

Hi Jennifer,

Its good to know that you were satisfied with the before and after pictures of your system. This is a popular request from our residential customers and something we love to show them. Anyone that doesn't offer to show you results is likely hiding something. Thank you for your review as it helps our potential customers get a good feel of who they are hiring. We look forward to helping out your friends and family with their indoor air quality needs.

Have a great day.

Hi Robert,

Wow...That about sums up my thoughts on your review of our service. Helder and Mike do a great job at representing our company and its nice to know that there are customers out there that notice when we go above and beyond that call of duty. Thank you very much Robert for taking the time in writing your detailed review. If you ever need anything from us please do not hesitate to ask.

Have a great day

Hi Ashna,

Making sure our customers understand how their systems operate is very important to us as over the years we have found many home owners do not properly maintain their equipment. Helder has been with the company for over 10 years and is very knowledgeable within the industry. He enjoys sharing his knowledge any chance he gets. If you every need any further advice or have any questions please feel free to give us a call.

Thank you for your review.