Frontier Flooring, Inc.

We had researched the big hardware “do-it-yourself” retailers and several other flooring companies, but found them to be overpriced, not have the exact type of laminate we wanted or did not specialize in hardwood flooring. We then found Homestars through a Google search which led us to Frontier Flooring. We were hesitant at first but were so impressed with all their good reviews.

Why we trust Frontier:
1. They have a good process of providing an accurate quote –everything was priced to the detail on paper (I.e. underlay, quarter round, transition, labour). They bring out a contractor to ensure that measurements are precisely taken and the accurate amount of laminate was ordered. Other places would only give a back of the napkin quote which didn’t guarantee that the total price of the contract.
2. Our condo had very strict requirements regarding the type of underlay. Frontier Flooring took the extra step of contacting the Condo to understand the requirements. They provided everything that the Condo management required to approve the job (insurance info, 4x4 sample of the cork underlay).
3. Their store was organized and the cleanest I’ve seen compared to others. I found that it was really easy to choose the laminate we wanted.
4. The 2 contractors they sent were professional, on time, friendly and answered any questions we had. They paid extra attention to the details. They delivered the exact wood we ordered and also listened to our requests (i.e. cover the kitchen with a drop sheet).
5. They have a 1 year warranty on all workmanship and in writing – so if anything goes wrong, you can easily give them a call.

There were some minor bumps as it took over a month to order the laminate from Torlys as the supplier was out of stock of this type. Also, there was some confusion via email regarding the first deposit that resulted in a cancellation of the order. Best to give them a call or drop in the store in person to discuss the details as opposed to via email. In the end, Frank did everything to resolve the issue and get the job done. We are very satisfied with the laminate we chose (Torlys – Uptown, Dark Mahogany)!!! They even gave us a free bottle of laminate cleaner. We get complimented all the time from friends and family of how beautiful the flooring is and that it doesn’t look like laminate at all and looks exactly like hardwood.

We decided to add hardwood flooring to our recently purchased home (living room, family room, dining room, office, and hall). We shopped around Homestars for the "best of the best" and Frontier was at the top. We visited the Frontier showroom in Vaughan and picked which hardwood we wanted - we asked tons of questions to ensure that our new floor would match the existing hardwood staircase. Frontier explained the "aged" look of the oak and we were sold.

Next step was the home visit. Peter came out and explained what would be done, how long it would take, and itemized all the costs so we could determine what we wanted them to do versus ourselves. Frontier sent the quote quickly and we compared to all of the other quotes. Obviously, we picked Frontier.

To help save on costs and have a little family fun, we decided to remove the old carpeting ourselves and screw down the sub-floor. After that, we moved everything into the kitchen (felt like a very small apartment). Frontier arrived and quickly got to work. We had a slightly uneven floor in the family room, so Frontier levelled it out and began the transformation. Three days of installation and the place was like new, from old beige carpet to beautiful new oak hardwood. They even put a wood detail in the floor around our gas fireplace to make it stand out.

As wood occasionally expands and splitters along the edges, Frontier returned (as promised and warrantied) to fix those boards that needed replacing. Now...months later, no more splitters and the floor looks great. We truly love it.

One last comment - get the "in floor vents" (Airwood) - the floor looks soooo much better with them integrated into the hardwood. Great suggestion from Frontier!

For more info...please read the "advice" section below.

This is our second major project with Frontier Flooring. We hired them to lay the hardwood floor throughout our new home - approx 2150 ft of hardwood. Once again the whole experience, from our first visit to the showroom, to the quotation, to the installation was flawless. Angelo patiently provided 4 different quotes based on different selections and combinations, he and Frank provided helpful advice in making our final selection. The installation was excellent, the crew was professional, efficient and most important they take pride in their work. We were very pleased with their (and Angelo's) willingness to work around the general contractor's schedule. Once again we are very satisfied customers.

I needed laminate flooring in my basement apartment, shopped around, read reviews on homestars and decided to check out Frontier. I'm very glad I did because they did a super Job. I'll recommend them to my friends and family.

Frontier did my hardwood last year and I was so happy that I had them do laminate in my basement before the holidays. Another great job, I would recommend them to anyone who needs flooring. Thanks Frontier.

They are very professional and punctual. Our Santos Mahogany floor looks amazing. We damaged one board after the floor was done, and I just had to call Frank and he sent Jack to fix it with no charge whatsoever. Jack did such an amazing job that you can't even tell the difference. Highly recommend Frontier to anyone.

We shopped around for flooring for a couple of months. We went online and found Homestars and selected the highest rated flooring company and glad we did. They did a wonderful job just like all the reviews stated. I would recomend Frontier to all my friends. Thanks Frontier.

I want to thank you for helping us complete our home, You made all the difference in the world. Angelo was prompt, considerate, and thorough, he made sure our Mirage Hardwood Floors were installed by one of his best flooring installers. We couldn't have asked for better service.
I am sure there are hundreds of people who would like to join me in saying "thank you" for a terrific job.

Rosemary

Frontier Flooring has installed 1800 sqft of 5" Jatoba engineered flooring in our home. We found the installer to be determined to deliver a top notch product. Our floors look breathtaking. If there is a problem with the flooring, Frontier has customer service employees to fix the problem in a short period of time. We are very happy with the sales and istallation of their work. Pictures will be attached when home is complete, thanks for a great job Angelo.

I just had laminate floors installed in my condo. Right from the beginning the entire staff at Frontier Flooring were extremely friendly, knowledgable, helpful and honest. The workers arrived on time and the work was completed in one day, with no mess left behind. They did an amazing job, my floors are truly stunning. I have already began to spread the word. You don't need to look any further than Frontier Flooring.
Thanks guys!!!