We contacted Bill to clean our two wood burning fireplaces. They were filthy when we bought the house and we had no intention of using them. We also asked Bill to seal up the chimneys, but he explained that chimneys can't be sealed completely because that would trap in moisture. He said that he would install new caps.
Bill said that he normally does cleaning in the fall, but he fit us into his schedule. In addition to the cleaning and install of caps, Bill removed an old antenna that was attached to the chimney, and showed us some repairs that would need to be done as part of the chimney was crumbling.
What started off as a simple clean turned into a much bigger job when they discovered dead squirrels in the chimney! We were shocked as there was never any indication of a critter problem (i.e., no smell in the house at all). This led to the job taking longer and being more work.
We felt horrible that they had to deal with all that, and I had said to Bill that he could revise the quote he gave us, but he refused. We are very very grateful to Bill and his team for their excellent work and professionalism. We will definitely be asking Bill to do the chimney repairs this fall, and we highly recommend him and his crew.