This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
Painting around screened in porch
Thank you very much for your kind review. The crews are just getting started for the season and we are glad they met and exceeded your expectations. Thanks for your business
We found out that our owner/operator in Saint Lazare had not returned this deposit. We returned it from the company to resolve Chantal Brunet's issue. We apologize for their misunderstanding. We stepped into do the right thing,
Thanks
Hi
We are very disappointed that you were upset with our services. We called and discussed this with you and we wanted to respond to your concerns.
Operators take every possible precaution to be careful around gardens but sometimes when we need to get certain areas of a home painted it is inevitable that we need to place ladders in a garden. The paint flakes were small chips that were left in the garden. We typically would use a drop cloth and the customer did not want a drop cloth draped over her plants as that would have caused significant damage to the plants she had. Large chips were cleaned up by hand and the remaining ones were too small to pick up. They will disappear quickly through rain and wind and are environmentally friendly.
Seeing old paint through new paint sounds like streakiness. The customer opted for 1 coat of paint rather than two. Two coats were recommended and she chose to go with the more economical option. Unfortunately, that did not provide 100% coverage.
The house number was on the home when the operator did the walk around.
‘Decorative trim’ above garage door was siding. This siding was the same color as the siding on the rest of the house. The scope of the project did not include siding, this was explained during the final walk around and the option was given to have this area painted at cost. This was declined.
Power washing the deck was a separate option at the cost for $80 which included the rental of the power washer. The customer opted not to go with this option and save some money. It is shown on the agreement this option was not selected.
The stain that was used from ‘another job’ was a product of the same color as was being used on this project. There was some remaining from a previous job which could be used. The originally estimated amount of stain was used and this identical product was used at no cost to save the customer from having to purchase another gallon.
It was stated during the initial estimate that HST would be in addition to the price as is the case with essentially everything someone purchases in Ontario. The HST was miscalculated initially and was corrected within 15 minutes of the operator leaving the home of the customer.
Paint drips and roughness was offered to be corrected immediately at no additional cost and was declined.
Porch floor was painted last as we paint surfaces from top down.
Again, we apologize that you were unhappy with our services and will work to make progress in the future.
Student Works
Front Porch, Facia, Inside Staircase, Bathroom walls.
Hi Rob
I know Andreea has called a numerous times to try to reach you and discuss these issues. She was surprised by your comments and was unaware of your concerns, or so we are told. There is still no excuse and we are sorry that you were unhappy and unwilling to let us fix our mistakes. Again our apologies
Student Works
Thank you for the great review. We appreciate your feedback and your business
Thanks
This entry did not meet HomeStars review criteria.
Hi Carole, thank you very much for your kind review. Dylan and his team have been doing very well and we are so glad that you are pleased with our services.
Thanks for your business
Thank you for your kind review of Dominique and her team. They are working very hard and are getting great feedback.. We appreciate your business.
We have been training hard working students to paint homes across Canada since 1981. We have satisfied over 100,000 clients and aim to satisfy you!
Student Works Painting is looking forward to serve you.
We offer Condo Painting, House Painting, Commercial Painting, Interior Painting, Exterior Painting, Residential Painting, Staining, Wallpaper and Refinishing.