Shower Door of Canada built a beautiful door for us however it doesn't function at all. The water leaks out of the door and covers our bathroom floor. I emailed P.K who has been dealing with us since the beginning send him pics of our tiles falling of because of the leak unfortunately he didn't even bother to reply back. Called him multiple times left messages explaining the urgency of the repair unfortunately he completely ignored our issue and never got back to us over 4 weeks of trying to get a hold of him. When I found out he was one of the owners I was shocked to see how he deals with his customers. Because of the leaking issue now we are dealing with molding issue inside the walls right where we have the leakage. This problem was unexpected so we had to bring in a mold inspector.
It is a shame that we are left alone to fix this problem on our own for an additional cost. Unfortunately a nice looking glass door without function doesn't mean any quality to me. I do not recommend this company to anyone.
- Company Response
Hi Y.N. as per my previous response we are scheduled to return to try to resolve the leaking issue. I apologize for our company not being as responsive as we should have been. Please understand that in order for a frameless shower door to effectively retain water, the shower sill needs to be sufficiently sloped in towards the drain and water should not be directed at the door. While we try to use seals and a bottom threshold to overcome any design deficiencies, we cannot guarantee 100% that water will not leak if the size and design of the shower is inadequate.