Choosing Royal Decks provided quite an experience to us because despite the fact that their numbers were way above our budget we decided to stick with them and, in the end, were extremely happy with our decision.
When we signed the contract Miro confidently said to us: do not worry, we will take good care of you!
From the very beginning, the first contact with Anita, the first phone conversation with Miro, so timely scheduled and punctual, his ensuing first visit to our house, our visit to their store; everything was performed with such professionalism that we could not help but feel positively impressed.
Then, when the time for the execution arrived, and after seamless discussions with Arens with regards to the projects computerized 3D plans and drawings, we met Steve, the project manager, who made sure all the questions were answered, and all the problems solved, at least so it seemed. What a character, we did have fun. He was very helpful from start to finish, very knowledgeable and experienced, providing guidance and full support to Garry, the master carpenter, the star of the project in our opinion, who, in his humble, respectful ways, has such a passion for his work that we can say with certainty our deck is perfect, and if not, almost perfect. He is careful, attentive to details, a master craftsman. In our perception, relentlessly pursuing a work of art.
Royal Decks took good care of us, Miro was right, they delivered, indeed.