Rosedale Snow Removal

We hav had this company under name of Energy Snow Removal Services for 18 years. They service our 2 triplexes with 2 - 3 car garages and our nearby home, plus a 4 plex and duplex where our home shares driveway and 8 garage spots. In the last two years they have been terrible. (ROTTEN) Not fulfilling contracts non responsive to telephone calls or faxes. Don't shovel publc sidewalks piling snow in garage spots so there is no access. Driveways treacherous not properly shoveled, tenants often getting stuck in ridges that are left. It is so bad that a tenant next door threatening to sue landlord. People have fallen on public sidwalks. Neighbours across the road complain because Rosedale piles snow from our properties across their driveways. I have started shovling the public sidewalks and salting. Even with this effort on my part they don't touch the public sidewalk even if there is a dusting of snow after I've shovelled it.

I've issued a statement of work for new snow removal services on behalf of all of the above properties as we don't want to be ripped off next season again and most important to provide a better level of services for our tenants and the high level of pedistrian traffic on our street

Rosedale Snow Removal is unreliable and does sub-standard, incomplete work. The office phone number is almost never answered, and leaving detailed messsage(s) on the voice mail is useless as no one ever calls back. They were contracted for the 2008-2009 winter season to plow a rear laneway and a side alleyway clear of snow (within 12 hours) after the end of each snowfall (totalling more than 1") in my neighbourhood (Wychwood/St. Clair Av. W. area). They came to plow after most of the 14 snow falls so far this season (as of Jan. 27, 2009), but didn't come after one or two of the snow falls. They plowed each time they came, but never down to the asphalt. As a result, the laneway traffic caused deep ruts to occur in the unplowed snow, which turned to ice and has made the laneway very difficult to navigate. Simply stated, they did not clear the snow that they contracted to clear. They've done a very poor job of plowing the rear laneway so far.
Do not hire this company to do plowing nor any other type of maintainance on your property.

We payed them 1200 $....to have them around 7am, plus as soon as there is at least 1 inch of snow.
basically, they come when it's not snowing anymore, so remove the snow yourself if you have to leave and it's still snowing...they never call you back to speak about your concern.
For this price, I'm schocked...
in our street we saw other companies coming very early, any day.