Patterned Concrete Ontario Inc

Concrete Contractors
249 Supertest Rd Toronto ON M3J 2M4
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Patterned Concrete Ontario Inc
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Reviews for Patterned Concrete Ontario Inc

Average customer rating:
9.1 10 (90 reviews)

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Himanshoo in
Himanshoo in
3 reviews Toronto, ON
0/10

Landscaping

Thinking of hiring Patterned Concrete! One word -DON'T! Based on the reputation of Patterned Concrete (PC), I decided to hire them for my landscaping project but it was a big mistake. I never thought that my experience was going to be this bad and frustrating.

For my project, the scope of work was clearly discussed with the PC salesperson and accordingly, she quoted me a price which looked affordable and I thought to proceed. I was advised to pay $1,000 upfront to create a drawing for the project with a promise that the drawing cost will be reduced from the final invoice. Considering the company's reputation/ salesperson assurance/confirmation for the written quotation and my capacity to afford, I paid for the drawing.

The drawing was promised to be delivered within a week's time. However, it took more than 3 weeks to even have a rough sketch. Even after making repeated requests, and 4 weeks later, we have still not received a Final 3D drawing for the project. The corporation which calls itself "The Experts, Award Winning Specialists"!) has been giving all sort of excuses for this delay- backlog, "computer" crash, request for personal priorities. It has been a full time job for me to get their attention and support to sit together and finalize the sketch and then set a schedule to start the job.

But my misery does not end here…4 weeks in, their updated quotation (that also based on a rough sketch) arrived with a big shock and surprise as it now includes a significant price increase from the last quote provided even when the area to be served has been reduced:

a) the area reduced by 41.4% but the quote is up by 30.5%
b) the area reduced by 11.5% but the quote is up by 53.7%.

These are significantly different than the original quote and definitely, way beyond my budget. It appears that salesperson misrepresented and misled me to pay for something that was not feasible. The $1,000 paid is going to be a waste because the significant price increase is neither acceptable nor affordable. PC drawing that has not yet been delivered is a complete waste as most landscaping companies provide drawing without any upfront charge.

2 of 2 people found this review helpful.
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Company Response

Himanshoo, My first on-site meeting with you (no charge), we discussed your ideas for both the front and back of the house. Once the discussions were done, I proceeded to take measurements and pictures of the entire area and provided you with a base price but I also explained the quote was not 100% accurate based on the multiple elevations and not knowing exactly the plan for the front of the house. So, I recommended it would be better idea to schedule a second meeting with my designer. I explained my reasons for this meeting, and you agreed. Once you agreed, you asked if there was a charge and I explained that there would be a charge for a full-scale landscape drawing. I even went further and explained that the charge for this particular design is $1000. If you decided to proceed with our company then we would credit the amount, however if you chose to keep the design and go with another company no credit would be given.

Kosta in Scarborough
Kosta in Scarborough
3 reviews Toronto, ON
10/10

driveway, front stairs, back patio area, walkout and side walkway

We recently had our driveway and patio area completed in the fall by Patterned Concrete. We were extremely pleased with all aspects of the service including planning, removal and pouring of the concrete. This was a fairly large job and PC was up to the task. Joe and Connie came over many many times to discuss colours, patterns and layouts. I very much appreciated all their suggestions. They are truly experts in their field. The job was completed in a timely fashion and they were always upfront with timelines. Weather is not always your friend when it comes to pouring concrete!! This was actually the second time we used PC. We had our first driveway installed over 25 years ago. The drive was actually still in excellent condition, however we were looking to expand the driveway as well as add changes to our patio and steps. The care and service they used 25 years ago still remains today. I would heartily recommend their services.

1 of 3 people found this review helpful.
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Company Response

Kosta, Thank you for the awesome review and the kind words. We are truly happy to hear that we have met all of your expectations for the second time around. Glad to hear you are happy with the end result yet again! - team PATTERNED CONCRETE

lionel from Markham
lionel from Markham
1 review Toronto, ON
10/10

Love Our New Patio

Patterned Concrete recently competed a 635 sq foot patio in our backyard and we are very pleased. Soni was very professional and helped guide us through the project. The different teams that handled the various aspects of the project, from tearing down the old deck, preparing the site, pouring the concrete, stamping, cutting & sealing, were extremely professional. The owner, Joe, made a number of visits to our home including one to advise on the colour to best match our house. Many members of their team have been with Patterned Concrete for 20+ years which speaks very highly of the company and their level of expertise.

We highly recommend them!

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Company Response

Thank you for the review - team PATTERNED CONCRETE

Camille M.
Camille M.
2 reviews Toronto, ON
10/10

Driveway


Our property looks wonderful, new and spectacular. Connie was present from the beginning to the end of our project. We are enjoying your newly-installed driveway, walkway and backyard patio. With the high level of quality from Patterned Concrete, we know that we are adding value to our home. We were impressed with the level of customer service from the office staff and the construction crew was amazing! We are very happy with the outcome of the work and have received many compliments on the job from others. We would highly recommend Patterned Concrete.

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Company Response

Camille, thank you for the review and for the kind words. We are very happy to hear that we have met your expectations - team PATTERNED CONCRETE

Life is Good  in Aurora
Life is Good in Aurora
1 review Aurora, ON
10/10

Better than new

Patterned Concrete originally did our driveway and walkway about 20 years ago. We've had repairs and resealing over the years due to Canadian winters and regular usage. Nothing major. This year we had it all media blasted, power washed, detailed and resealed. Connie arranged and organized everything. Within a matter of days, the work was completed. We are amazed at how great it looks. It maybe better than the day it was first installed. Thank you to the whole team.

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Company Response

Thank you for the review. We are happy to know we met your expectationS - team PATTERNED CONCRETE

Elias&Anne
Elias&Anne
3 reviews Pickering, ON
8/10

Front porch and steps, sidewalk and backyard.

I had Patterned Concrete hired for my Front porch landing and steps, sidewalk and backyard. These guys did the work really well and professionally. The work was done more than a year now, but the compliments still coming our way. Our neighbors had patterned concrete as well, but different company, and you can tell the difference which ones were professionally done. Ours have all the fine details and look so much better then our neighbors.

1 of 1 people found this review helpful.
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Company Response

I am so glad to hear that you were happy with the installation. The neighbors like so many others probably did not understand that PATTERNED CONCRETE is our company name not what we do. They basically installed stamped concrete and were most likely told they were getting patterned concrete - team PATTERNED CONCRETE

bob_in_etobicoke in Etobicoke
bob_in_etobicoke in Etobicoke
2 reviews Toronto, ON
10/10

New front porch, steps and retaining wall

Patterned concrete did a great job on our front porch, steps and retaining wall. Lots of compliments from the neighbours and people have stopped their cars to take photos. Connie was helpful in choosing patterns and colours and walking us through the process so there weren't any surprises. Things changed a bit during the demolition phase that caused a design change and we were happy that Joe & the PC team were very accommodating. Two years later we're still more than pleased with the results.

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Company Response

Bob - Thank you for the review.

Private User
Private User
Private User reviews Toronto, ON
10/10

Patios

Connie was great to deal with form the get go. It was good to see Joe out on the site though out the project and ensure the job was done as I expected. The team had some great finishers and workers, Louis, Mauricio, Carlos and Mike.

I would recommend this company anytime, you paid a bit more than what the regular guys will charge but you get quality of work.

I will review again after a year with pictures

1 of 1 people found this review helpful.
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Company Response

thank you for the review, we are pleased to see you were happy with the installation - team at PATTERNED CONCRETE

Private User
Private User
Private User reviews Burnaby, BC
10/10

Driveway, front path and front door landing

Patterned Concrete delivered with excellence a redesign of my driveway and front porch, and front door landing. Their designer developed a design that was both creative, functional, and consistent with all my objectives. They listened carefully to what I wanted to achieve with the redesign and adjusted at my request any detail that required adjusting. When it came time to excavate, concrete pour, and execute the details of the design all of the people involved in the execution worked very hard to please, and were clearly skilled craftsmen at their trade, taking great pride in their work. While I was very concerned about meeting my colour objectives, they worked hard to ensure that my concerns were allayed and that the ultimate final product delivered precisely on what I had desired ( a very natural-looking English running bond brick look in a red tone to blend beautifully with the house brick). Neighbours all stop to feel and walk on the final product, stating that they can hardly believe it's concrete and not actual cobblestone. The look is beautiful and natural and greatly enhances the look of my home. I couldn't be more pleased.

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Company Response

Colour and pattern is our specialty, so glad to see your were happy with the outcome

team PATTERNED

Bruce H in Whitby
Bruce H in Whitby
0 reviews Whitby, ON
1/10

Driveway, Blvd. & Front Walkway...

Work was done 3 years ago. After one year driveway had numerous cracks down the length, and across the full width of the driveway. Called them and PC sent someone out to "repair" the cracks, and colour match was very poor and actually accentuated the cracks. There was an area at the front of the house that was originally sealed and got wet (from rain) and the sealer never took, and it left a white spot about 1' in diameter, this was also poorly repaired (after numerous calls/attempts). The grading was not done correctly and now water pools in front of my house every time it rains. I should mention this is not a new house (25+years), so the ground on which the concrete was laid was very solid and thoroughly compacted by the previous interlock driveway. Connie and owner did respond to my issues and came out to look at it, and said the issue was with the concrete supplier and they were " looking into it" that was over a year ago, and have received no updates, and basically feel like they have abandoned any desire to make things right. I paid $18k for this work, and can honestly say I hate my driveway, and every time I leave my house I'm reminded of how much I hate my driveway. And PC's name is clearly stamped in it in two places, so people will know who NOT to use when they get theirs done. That is unless they like paying $18k for a driveway full of cracks. I tried to work with them so I would not have to write a negative review, but I'm left with no choice, as they seem to have completely left me holding the bag. Don't be fooled by them saying they're looking into this issue, they are not and did not, as there has been nothing done to make this right. So what does that say about PC? Do you want to trust this company? I even reached out them after their reply, and got no response. I am now considering possible legal action to "correct" this situation. I had hoped it would not come to this, but I feel I am now left with no choice. See attached photos. My driveway looked like this 1 year after being done! You can clearly see the stress cuts in the concrete are not doing their job, and this was AFTER their "repair" job!

UPDATE: Despite PC saying "Patterned Concrete is still working on resolving your issue BRUCE. We love good reviews but we don't give up on our customers. " They have not reached out to me, or provided an update, or done anything after how many years? For them to say we don't give up on customers is an outright false statement. they do, and they have with me. I thought I did my homework, and hired the right company, but in the end, like a lot of the service industry now, they took my $18k, did a lousy job, and walked away. And now, are falsely claiming on Homestars, that they're working on resolving my issue!! You want to resolve it? There's 2 options here, you come and rip this mess up and do it again with GOOD concrete, or give me my $18k back, and I'll hire a company that knows how to properly install a stamped concrete driveway/walkway.

5 of 5 people found this review helpful.
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Company Response

Patterned Concrete is still working on resolving your issue BRUCE. We love good reviews but we don't give up on our customers. we will ask you for a happy review when all said and done, but in the meantime we understand your frustration.

team - PATTERNED

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Patterned Concrete Ontario Inc

Planning to have your driveway, walkway or back patio installed? Call "The ORIGINAL"

Call - PATTERNED CONCRETE 1877 728 8266

Patterned Concrete - The BRAND - Offers many decorative concrete finishes for driveways, pool decks, walkways and patios. all are professionally designed to meet your needs as well as engineered to last a lifetime.
Patterned Concrete Ontario Inc has placed and finished millions of square feet of architectural concrete from residential to commercial projects all across Ontario.

Don't just Stamp your Concrete - BRAND It with "PATTERNED CONCRETE", The Original BRAND

CATEGORIES
Concrete Contractors, Interlocking Stone, Decorative Concrete, and Paving Contractors
PRODUCTS
Stamped Concrete, Exposed Aggregate, Plain Concrete, Decorative concrete, Concrete Driveway, Patio, Landscaping, Pattern Concrete, Polished Concrete, Impressed Concrete
SERVICES
Concrete Driveways, Patio, Pool deck, Acid Wash, Limestone, Heated Driveway, Snowmelt, Landscaping
BRANDS
Patterned Concrete, Polish Plus, Unilock
STYLES
Slate, European Cobble, Brick, Yorkstone, Concrete, Rock Salt, Exposed Aggregate, English Brick, Sandblast Concrete, Acid Wash, Limestone
SPECIALITIES
Decorative Concrete, Landscaping, Exposed Aggregate, Acid Etched Concrete
WEBSITE
http://www.patternedconcrete.ca
YEAR ESTABLISHED
1987
NUMBER OF EMPLOYEES
40
RETURN POLICY
n/a
PAYMENT METHOD
Cheque, Visa, Mastercard
LICENSES
Yes - Trained Contractors and licensed for Metro Toronto and Markham approved
MEMBERSHIPS
CFCAO (Concrete Floor Contractor Association), Toronto Construction Association, ACI certified
LIABILITY INSURANCE
Yes
DIPLOMAS
ACI Certified
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$9500.00
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5 year Limited Waranty
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