I called Mr. Rooter Plumbing and ask if I can get a quote and got informed its free to get an estimate. On that day I was called by my tenant that the bill is $750. I was shocked and then called the company ask why just replace the mixing valve it will cost such huge amount of money. I asked what labour rate they have and what is the cost for the valve. Company manager advised I will get a call back but then I received this invoice and tenant told me the job is done already. I called the company again and was told they will give me a discount makes the price to $542. I said but this job is done without my authorization. I called the agency confirmed he did not authorized the job too. Since my tenant already paid them. I called them ask if we can lower the price to $300. They said no. $300 was according to one of the plumber that work for my friend's house. Usually the labour rate is $60-$65/hr, and the valve as per the pictures cost $110 - $230. I dont think the price is reasonable and they just tell me that's just the price for everyone that replace the valve. And they always use the same valve.
- Company Response
Thank you for taking the time to provide us a review. We have discussed this issue with the manager you spoke to, and as we had expressed to you previously, the work was authorized by the company that is managing your property, and tenant. As was also pointed out that we did provide you a partial refund of $150. Unfortunately, we are not the plumber that works for your friend's house, and our jobs are not based on an hourly rate but fixed pricing so you will know the complete cost in advance of any work being completed. Mr. Rooter Plumbing Toronto prides itself on our workmanship, and we always provide a no-pressure quote for the work ahead of time.
We made every effort to resolve this issue with you, unfortunately, we were unable to provide you with over $400 off of the work that you had wanted.
Thank you for choosing Mr. Rooter Plumbing and have a great day!