Mr Rooter Plumbing

Plumbing
Newmarket ON L3Y 2B1
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Jayan
Jayan
1 review Toronto, ON
2/10

Kitchen Sink P-Trap replacement

The plumber came into my unit and I had told him whats wrong and assessed the work and gave me a quote. I originally thought the price to be high which it is but since it was after hours and a bit of an emergency I went ahead. He started doing the work and then realized he's missing some parts but didn't tell me he was going out to buy parts. As I was only the owner and not the tenant of the unit, I was only supervising the apartment. The plumber ended up taking an hour to come back while I was waiting when originally he told me it would be quick. Afterwards, the plumber completed the job alright but the sink was still backed up and clogged, the plumber gave a few tips to remove the clog but wouldn't comment any further saying that I shouldn't be telling you this. Then proceeded to say if you want the drain to be unclogged you must call back tomorrow and ask for me again to unclog. The next day, the apartment unit still smelled of plastic glue used to glue together the plastic pipes. All in all, would only recommend if its an emergency repair but would not otherwise.

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Company Response

Hello Jayan,

Thank you for your review. We are sorry to hear that your experience with Mr. Rooter Plumbing was not to the high standards that we attempt to hold ourselves to. We have taken this review and used it for additional training.

Thank you for choosing Mr. Rooter Plumbing