Mg Arsenal Inc

Roofing
Mississauga ON L4W
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HomeStars
Roofing
Mg Arsenal Inc
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Reviews by rating (past 12 months)

Reviews for Mg Arsenal Inc

Average customer rating:
9 10 (15 reviews)

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Lou in Oshawa
Lou in Oshawa
1 review Oshawa, ON
10/10

Metal roof

We love our new roof it keep the house cool and it looks good.We love our new roof it keep the house cool and it looks good.We love our new roof it keep the house cool and it looks good.

Approximate cost of services:
$8,000.00
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Company Response

Thank you Mr. Dube for the compliment, we truly appreciate your great reviews. We are very happy to hear that you are receiving the energy savings benefits on your roof.

Maddy in Beaches, Toronto
Maddy in Beaches, Toronto
2 reviews Toronto, ON
10/10

new roof on house and detatched garage

We were extremely pleased with the job done in installing a new metal roof on our house and garage. The salesmen took a lot of time measuring for the installation and explaining the product to us. We have a complicated roof with multiple dormers and gables. The installation was top notch. The installers were courteous, hardworking and professional. We would recommend this company to anyone interested in a top quality roof.

Approximate cost of services:
$27,000.00
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Company Response

Thank you Ms Hare. We truly appreciate your review and the amazing score you have provided us with. We are certainly very happy that you have had a pleasant experience with our team!

Oakville North
Oakville North
1 review Oakville, ON
9/10

Metal Home Roofing

While there were delays in schedule due to weather conditions beyond MG's control (as well as conflicts with both our and MG's schedule), we must say that we are very satisfied with the end results. The roof looks awesome. The existing roof was levelled and the additional time it took was well worth the wait. We are certain that if any issues do arise in future, MG will stand behind it's product.

Approximate cost of services:
$20,000.00
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Company Response

We truly appreciate your faith in our company. Thank you for such a wonderful review! We truly appreciate your support!

Art from Cottage Country
Art from Cottage Country
3 reviews Toronto, ON
0/10

Metal roofing installation

This roof has been a disaster, and MG Arsenal has been more concerned about harassing us into removing this review than they have been about taking care of this roof. We're now looking at our *4th* summer of roof repairs.

*I updated this review at the end.* *Edited again May '09*

After having spent $25000 on a roof, the end result was a botched installation that leaked and after the first snow melt was largely destroyed. A satellite dish that had been installed 8 years ago with no problems with the previous roof was also destroyed when sheets of ice and snow slid through it. Higher sections of the roof released their snow and ice load onto sections below, denting the roof.

After having problems with the roof, we hired a home inspector to evaluate the installation.

Flashings were installed under the roofing material channeling water under the roof, with inadequate support for the roof at the edges so that it bent under pressure. No caulking was installed in the valleys or vertical joints. No flashing was installed around vents for example, leaving large holes you can put your hands into that allow water in under the roof. Flashing around chimneys was also installed incorrectly, allowing water to leak through. Flashing at the skylight also helped direct water under the roof. No ice barriers were installed around vent pipes, causing them to be damaged or sheared off.

To add insult to injury, even though blueprints for the building were provided, the installer only later realized that he would need scaffolding to reach the 30-foot peaks, to which he informed us that there would be an extra $200 cost. After spending $25000 on a roof, being nickeled and dimed for their oversight is shameful.

*Newest update: After the thaw, the roof once again set out to destroy itself. Gutters and downspouts were severely damaged again, the roof is dented in many places again, and most alarmingly, in a couple spots has folded itself back allowing water in behind the roofing material. The ice breaks proved to be ineffective at stopping the snow from sliding in a damaging way, and have themselves been damaged by the snowload. You can officially disregard any positive comments or sentiment expressed below this update, but I left them in "for the record" in the interest of full disclosure.

*Update: After our third summer of roof construction, it looks like we're finally reaching some sort of resolution here. The repairs have finally been completed, and the leaks appear to have been stopped. It remains to be seen how the roof will survive the next winter thaw, I'll update this review in the spring.

For now, the roof looks okay. The marketing materials provided to us had pictures of installations where screws are only visible and exposed along the lowest edge of the roof. It's a very clean and polished look. Our roof has exposed and visible screws all over the roof. The contractor who did the repairs was fantastic, and did an admirable job given the circumstances. Ideally, he wanted to completely remove and replace the roof but neither MG Arsenal nor the first contractor would have covered those costs. Perhaps if the materials are properly installed this would be a good alternative to other roofing materials and systems. As it stands though, "buyer beware".

Approximate cost of services:
$25,000.00
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Company Response

Dear Mr. Art,

We truly appologize for what has happened to you in the past and as a result we sent Wade our dealer to fix all the problems. We have done our best to satisfy you and will continue to do so. Our contractor who had worked on your roof previously is no longer with us, we are very particular with the quality of the workmanship because it matters to us the most. Our customers are the ones who run the cycle of our company and they are our most valuable assets. I hope we have been able to resolve this matter, if not please rest assured that you can rely on us.

Soccar Shotz
Soccar Shotz
19 reviews Toronto, ON

First Review

8.3/10

Roof replacement

Good planning and good results. Starting from the beginning, MG presented a tight timeline and I was really impressed when they actually finished before the end date. Results were fabulous.

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Company Response

Dear Mr. Shotz,

Thank you for your wonderful review. We are very happy to have a customer like you. We appreciate your kind words of satisfaction and we will try to keep up to the expectations of other customers as well.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mg Arsenal Inc

OUT OF BUSINESS.
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