Hudson Movers

Before the move everything seemed professional and well organized. Calls were returned promptly and everyone was friendly. On the day of the move they movers were a little slow (doing things like carrying one couch cushion at a time) but still friendly.

However after the move was finished, I was shown the bill there were extra fees that I never agreed to and refused to pay them. Someone from the company was there at the end and he told me that if I payed now he would talk to the owner to have the money refunded or at least reduced and would call be before the end of the day.

Three weeks later I have never received a call from anyone at the company. Anyone else at the company I try to explain the problem to tell me it's my fault, and then usually say the will call me back. Yup, three weeks, I've talked to several people and not one has called me back in three weeks.

I've worked in the moving industry and I've worked in the customer service industry and this company fails everywhere. It's easy to find someone better who is honest. Don't be fouled by them before your move.

Service is always better than expected. I have used Hudson Movers 4 times now. They are the best. Comfortably unique and personable. They have a professional way of dealing with the homeowner.

I was very unhappy with the move. On the day, the truck was late, but no phone call. They needed constant instruction about which items were staying and which were going. They underestimated the number of boxes by at least half and forgot to bring wardrobe boxes. Having a agreed to pack, they sent no packers and then charged me more for having a packer on sight. The estimate for approx $2,000 more than doubled when I got the final receipt without even so much as an email or phonecall to check I was alright with the situation. They had charged my card. I was not. I had some very disagreable conversations with one of the family owners who was not particularly helpful and who ignored most of my phone calls. I finally got accounts to knock $1,000 off when they agreed the estimator should have done his job better. Not a good experience. Only positive thing I can say is that the guys doing the loading were very nice. One item was damaged, but I was so fed up with chasing back some of my money, I didn't persue this. Don't use this company.

1. Original phone quote was $900; in home estimate was $1265 (this is for a small 1 bedroom apt, 600 sq. ft.)
2. I decided not to have the extra insurance to bring the cost down to meet my budget, which brought the bill down to $1065.
2. Movers showed up half hour late on morning of move, then it took them another 15 minutes to park their truck and get started, my elevator booking was from 9-11:30 and another move was going to take place, talk about stressful.
3. They broke a piece off my solid teak wood headboard.
4. The final bill came to $1287 and took 9 hours even though the driving distance is a 45 minute drive!! They tried to charge me overtime; however I am disputing that charge.
5. If you want to get ripped off then hire these guys, otherwise find another company.
6. The other reviews were very insightful, I wish I had read them before I hired these guys. : (

Here are the reasons that this company is terrible:

1. Movers showed up late and reason was due to G20 road closures. The moving day was a full 8 days before the G20 summit in Toronto.

2. Movers forgot my bed frame in a unsecured moving room. I found it and asked my super to lock it up. They now claim they were the ones who identified the issue.

3. Lost a whole rubbermaid storage box. AND they are now being challenging in moving through with the insurance claims process although we paid for insurance.

4. Rude owner who is not co-operative and has not had the courtesy to respond to my two email complaints.

5. Overpaid for a customer service that was not delivered and is in fact terrible.

I have used Hudson for so many moves I have lost count. We live in a large condo and we use them to move heavy furniture in our unit + I have used them on a few moves from home to home.

I highly recommend Hudson. I have used other movers in the past and the men they send to perform the work cannot compare to the professional uniformed workers that Hudson sends.

I used this company for my boss when he moved from a townhouse to a condo.

The cost ended up being twice the amount originally quoted and it took them twice as long to move then originally discussed. We even had done a walk about before move day so that they knew what types of furniture and how much was going.

The company came highly recommended by a collegue, however I would not suggest this company to anyone.

Very over-priced!!!

moving experience was not worth the extra money we paid to use a "reputable" moving company-we had to put some things in storage,were quoted a rate and subsequently charged four times the rate without so much as a phone call to discuss increase-tried to discuss situation with owner but there was no interest on company's part to be reasonable-will never use this company again-had used another "no-name" company in the past-much cheaper and less confusion on moving day